CPAP-Supply

Complaint: [redacted] I am rejecting this response because: My doctor both CALLED and FAXED the prescription on February 27th Also, I am STILL curious as to how my package was sent to CALIFORNIA Sincerely, [redacted]

We processed and shipped this customer's new CPAP machine the same day we received the prescription from his doctor, which was March The customer placed the order on February thinking the doctor had already faxed the prescription to us, but the doctor had not actually faxed the prescription to usIt was faxed to us days laterWe were not able to ship this item any sooner than we didWe also informed the customer by phone that the CPAP machine was available for pickup in-store if he had the prescription in hand and didn't want to wait for shippingUSPS tracking number: [redacted] This issue is resolved

After sending FOUR days to get them to ship my CPAP, I find that they shipped it to *** ** ***
Given that I get deliveries at least 2-times weekly, I fail to see how this happened

On Januray 12, 2016, I ordered a CPAP mask from CPAP Supply.com along with tubes a pack of filtersI received the tubes & filtersI waited a week to see if my mask was being shipped separately, it wasn'tThey are stating that everything was shipped together and because of the weight of the package they can not offer me any solutions other than "Im sorry"I am now out $for this mask that I never receivedI have ordered from this company previously with no issuesI have sleep apnea and need this product in order to have a restful sleep

I bought a cpap machine from the company Order#***, and repeatedly contacted the company (Andrew) to get assistance with the machine and to purchase an extra travel battery and a connector for the last two weeks The phone rings and puts me into a que where I sit for over minutesThis has happened multiple times or someone answers the phone and puts me on hold for over minutes without checking back I have left multiple messages to have someone return my call, to no avail We are going to have no electricity at the house this week, and I wanted to cover myself before this happened My last message was letting you guys know that if no-one returned my call after two weeks of messages, I was going to return the unit I returned it via UPS tracking which was received on Fri Aug @11:AM Delivered SPOKANE WA US and signed for by *** at the front desk No-one has reached out to me to confirm receipt of the machine, issue a refund or return ANY of my multiple phone calls This company must be the WORST company I have ever dealt with, and the worst part is that they do not seem to care that their clients heath is at stake AVOID AT ALL COSTS!

Item arrived defective, but no way to get in touch with company Phone not answered, no reply to emails My second purchase from this business Firstly no issurpes, but never had to get in touch with them They provide no response after months of calls an emails

Complaint: [redacted]
I am rejecting this response because:  My doctor both CALLED and FAXED the prescription on February 27th.  Also, I am STILL curious as to how my package was sent to CALIFORNIA.
Sincerely,
[redacted]

We processed and shipped this customer's new CPAP machine the same day we received the prescription from his doctor, which was March 1. The customer placed the order on February 22 thinking the doctor had already faxed the prescription to us, but the doctor had not actually faxed the prescription to...

us. It was faxed to us 7 days later. We were not able to ship this item any sooner than we did. We also informed the customer by phone that the CPAP machine was available for pickup in-store if he had the prescription in hand and didn't want to wait for shipping. USPS tracking number: [redacted]. This issue is resolved.

As a company we don't care if you reject our response. Do you know how many times a doctor's office says they've faxed a prescription when they've done no such thing? We received your prescription on 3/1 and shipped your machine on 3/1. By law we couldn't have shipped it any sooner. Why on Earth would we NOT ship your machine on 2/27 if we would have received your prescription on 2/27? What would be our motivation for that? And even if your false premise were true and we did, in fact, have your prescription in hand on 2/27, you're complaining about a two day delay when you could have driven a few minutes to pick up the machine yourself if you were really in that much of a hurry.And as far as the shipment goes, you'll have to take that issue up with the United States Post Office. I see that your order was delivered today with tracking number [redacted]. As a company, we believe that the USPS routing the shipment through California was unfortunate. We also believe, to a certain extent, in karma.You've got your machine. We shipped it as soon as we could to the CORRECT ADDRESS. The unfortunate routing through California had nothing to do with us and was completely the responsibility of the United States Post Office. Any further complaints about your shipment routing should be directed toward USPS. We don't drive the trucks and we don't fly the planes.

Review: I ordered a TRAVEL CPAP form this company and agreed that they could substitute an equal or better machine as there was a delay in getting the original product ( as per their web site) When the machine arrived, it was 1) Not a travel machine, and 2) weighed a pound over what the description was for the substitute machine ( on their web site). When I called the company, and talked to a person stating he was the owner, I was told that substitute can mean anything and didn't have to be a travel machine. I again called regarding the weight difference, to show that even his description of the substitute was wrong, at which point I was told to pay the shipping back to him and he would terminate this relationship with me paying for the shipping both ways.

There was NO consideration that the web site descriptions were misleading and erroneous. He would not accept that the descriptions were misleading and confusing at the least. He did admit the the asterisk on the site led to no where for further information. I find this unethical, unprofessional and the business practices described to be lacking concern for the consumer.

I would have expected an agreement that his promised were not met, and an offer to pay return shipping and send the appropriate TRAVEL Machine, which he has refused to do.Desired Settlement: I expect that shipping for the return of the product be covered by the comapny. I also expect that the company will send me a TRAVEL CPAP with no additional charge. If The owner continues to refuse to abide by his website description, I would expect that all of my payment be refunded with the additional cost of the return shipping. It should be noted that the company should clarify it's position on the wensite in clear concise terms so that others do not get taken in by the swicth and bait of a travel machine replaced by a full sized machine.

Business

Response:

Mr. [redacted] ordered a CPAP machine from our website and we sent him the CPAP machine he chose. Upon receiving the machine, he decided he did not like the machine so he contacted us about exchanging it. We exchanged it AT OUR EXPENSE and shipped Mr. [redacted] the machine he wanted, which he received on April 4, 2014. There really is nothing to argue about here, other than the fact that we should be the one's arguing that the exchange should have been at Mr. [redacted]'s expense, since we made no mistake processing and shipping his order initially.

Review: Purchase a blood pressure monitor 05/07/2013. Machine was damaged at patient home. I spoke with [redacted] and was told to return the equipment which I did on 10/29/2013. [redacted] #[redacted]. The equipment was delivered on 11/04/2013 and I did not get a response until I called and left a message. [redacted] called me on 11/18/2013 and the 11/19/2013 left messages. One message he left saying that the patient physically abuse the equipment. We spoke and was offered to pay for a new one $50.00. I did not agree, and asked for the equipemt to be returned. Today 11/26/2503 we spoke again and I was told that I must pay $3.00 for shipping and handling and that I am the only one being treated this way. I would like to get my equipment back.Desired Settlement: Equipment Blood pressure monitor with pulse oximeterContec-08A Digital blood pressure monitor with SPO2

Business

Response:

[redacted] purchased a pulse oximeter / blood pressure monitor from us on 5/7/2013 for $99. After approximately 5 to 6 months of use, her device broke due to abuse / accidental damage. She contacted us expecting us to replace her device under warranty. We informed [redacted] she would have to return the device to us for inspection. Upon inspection we determined there to be no defect in materials or workmanship, and that the breakage occurred from abuse / accidental damage. The damage to the device was not covered by the manufacturer's warranty. From speaking with [redacted], it appears she uses this device as a caregiver in someone else's home. She told us specifically that one day the device was working just fine and she left it with her patient. The next day the device was broken and she admitted she had no idea what happened while she was away. Here's what [redacted] said on the phone to me on 11/18/2013: " "I don't know if the customer dropped it or what, but it was working when I left it, and it wasn't working when I went back." The fact that she's complaining to the Revdex.com about this issue is truly astounding. She should bill her patient since it's very likely the patient broke the device. Whatever the case may be, the manufacturer will not cover the damage under the manufacturer's warranty. After hearing [redacted]'s complaints to us we agreed we would sell her a new unit for a discounted price of $50, simply out of kindness and generosity, and a willingness to help. We have tried to communicate this to her by telephone, but I'm not sure if we've talked to her about this compromise or if she's willing to accept our offer. The notes on her order indicate we called and left a message on 11/18, and called and let the phone ring for 20 rings on 11/19 without leaving a message. The offer is still on the table, even though [redacted] has been nothing less than completely unreasonable about the entire situation.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

I would like the damage equipment be mailed to me. It is what I have agreed upon but was told that I would have to pay shipping and handling. I felt that the piece of equipment is only six months old, a replacement should have been in good standing. A message was left on my answering machine that the equipment was abused and mistreated and this was an insult. [redacted] is a large organization and they should have had policy in place for such circumstances.

12/20/2013