[redacted] support history with CPA Site Solutions: 8/20/15: you sent in this request: "On Employee Page Under [redacted], Remove: Certified" 8/25/15: The word Certified was removed from under [redacted] as instructed. 9/1/15: Our billing...
team attempted to collect your September 1st, monthly payment of $49.50. We were unable to collect. 9/21/15: You called in and spoke with a representative on our billing team. You expressed concern over paying your past due September bill because you felt that our support team had not yet completed the change you requested on 8/20/15 (which was completed on 8/25/15). 9/22/15: you called in and spoke with a support representative to ask that we remove a second specific instance of the word 'certified' from your employee page. This was completed over the phone. *note: this could have been completed with the 8/20/15 request, but unfortunately instructions provided were not clear. 9/22/15: A representative from our billing team attempted to connect with you to collect your past due September payment following the resolution of your 9/22 request. No payment was made. 10/1/15: Our billing team attempted to collect your October 1st, monthly payment of $52.50 (we increased our pricing beginning on October 1st). We were unable to collect. 10/21/15: Our billing team notified you that we would need to receive full payment of your $102 past due balance by 10/27 to keep your account active. 10/26/15: You responded to our billing team stating that you were awaiting a new credit card. 10/26/15: Our billing team responded to request that you use an alternate card or payment method to pay your balance while you awaited the arrival of your new credit card. 10/28/15: Our billing team notified you that we regrettably had to suspend your account due to non-payment. 11/11/15: Our billing team detected that we had not processed the 10/28 suspension, and since your account and website were still active, they notified you that we would now have to suspend your account for non-payment if nothing was received by 11/18/15. 11/17/15: You replied with the following message: “Please cancel. Due to a delay in changing some info on the website, my company has been tied up in litigation. I am disappointed in this service. “ 11/17/15: You spoke on the phone with the manager of our support team about the legal letter you received from your stat’s Board of Accountancy, requesting that you remove some specific items from your website immediately. 11/19/15: You emailed us a portion of the legal letter you received 11/20/15: The support team manager reviewed the letter and did a deep assessment through your site. The letter was dated July 28, 2015 and very clearly stated specific items (wording) that could not be displayed on your website. 1. “you will need to cease (1) offering and/or performing audit or compilation services" 2. “you will need to cease using the designations “Certified Tax Accountant,” “Certified Bookkeeper,” or any other title likely to be confused with “certified public accountant.” *note: Had our support team been provided with these specific, descriptive instructions or a copy of this letter to review, these items could have been removed immediately from your website. At this time, our team had only received requests to remove the word Certified from one specific page on your website but did not have any further context or instruction to remove specifically “Certified Tax Accountant” or “Certified Bookkeeper” from the Employees page or any other page throughout your website. We had not received a request to remove the stock “audits - reviews – compilations” page from your site. 11/24/15: You expressed interest in re-activating your website and account with us. Our billing team waived your past due balance of $102.00. 12/3/15: You spoke with a representative on our billing team about reactivating your account. They stated that in order to reactivate your account, they would need to collect $52.50 for November (since your account was active for a portion of that month), and $52.50 for the new month of December, for a total of $105. As a typo from previous mentions of the $102 dollar amount, our billing representative stated that we would need to collect a total of $102, not $105 to reactivate your account/website. You did not agree to pay the balance or to reactivate your account/website. RESOLUTION: We understand that [redacted] does not wish to pay for the full month of November, in which her site was only active for a portion of the month. [redacted] has not reactivated her account with us, and thus, does not owe CPA Site Solutions any balances or reactivation charges at this time. We will not charge [redacted] the $102 or $105 amounts. We made the requested changes to [redacted]’s site rather quickly and cannot be held responsible for her firm’s legal fees. CPASiteSolutions.com/termsofuse.php explains further why our company cannot be held liable for legal matters between a client and a 3rd party. Our company does not hold any ownership or control over [redacted]’s domain name, [redacted]. [redacted] purchased this domain name herself. According to the website [redacted], [redacted] purchased [redacted] through [redacted]. On April 13th, 2006. [redacted] can be accessed at this URL. We have an old record of what [redacted]’s login credentials were at one time and will provide them to [redacted] directly. If these login credentials are no longer valid, or if [redacted] needs further assistance accessing her domain registrar account, we will offer up our assistance to aid in a password reset.
[redacted] support history with CPA Site Solutions: 8/20/15: you sent in this request: "On Employee Page Under [redacted], Remove: Certified" 8/25/15: The word Certified was removed from under [redacted] as instructed. 9/1/15: Our billing...
team attempted to collect your September 1st, monthly payment of $49.50. We were unable to collect. 9/21/15: You called in and spoke with a representative on our billing team. You expressed concern over paying your past due September bill because you felt that our support team had not yet completed the change you requested on 8/20/15 (which was completed on 8/25/15). 9/22/15: you called in and spoke with a support representative to ask that we remove a second specific instance of the word 'certified' from your employee page. This was completed over the phone. *note: this could have been completed with the 8/20/15 request, but unfortunately instructions provided were not clear. 9/22/15: A representative from our billing team attempted to connect with you to collect your past due September payment following the resolution of your 9/22 request. No payment was made. 10/1/15: Our billing team attempted to collect your October 1st, monthly payment of $52.50 (we increased our pricing beginning on October 1st). We were unable to collect. 10/21/15: Our billing team notified you that we would need to receive full payment of your $102 past due balance by 10/27 to keep your account active. 10/26/15: You responded to our billing team stating that you were awaiting a new credit card. 10/26/15: Our billing team responded to request that you use an alternate card or payment method to pay your balance while you awaited the arrival of your new credit card. 10/28/15: Our billing team notified you that we regrettably had to suspend your account due to non-payment. 11/11/15: Our billing team detected that we had not processed the 10/28 suspension, and since your account and website were still active, they notified you that we would now have to suspend your account for non-payment if nothing was received by 11/18/15. 11/17/15: You replied with the following message: “Please cancel. Due to a delay in changing some info on the website, my company has been tied up in litigation. I am disappointed in this service. “ 11/17/15: You spoke on the phone with the manager of our support team about the legal letter you received from your stat’s Board of Accountancy, requesting that you remove some specific items from your website immediately. 11/19/15: You emailed us a portion of the legal letter you received 11/20/15: The support team manager reviewed the letter and did a deep assessment through your site. The letter was dated July 28, 2015 and very clearly stated specific items (wording) that could not be displayed on your website. 1. “you will need to cease (1) offering and/or performing audit or compilation services" 2. “you will need to cease using the designations “Certified Tax Accountant,” “Certified Bookkeeper,” or any other title likely to be confused with “certified public accountant.” *note: Had our support team been provided with these specific, descriptive instructions or a copy of this letter to review, these items could have been removed immediately from your website. At this time, our team had only received requests to remove the word Certified from one specific page on your website but did not have any further context or instruction to remove specifically “Certified Tax Accountant” or “Certified Bookkeeper” from the Employees page or any other page throughout your website. We had not received a request to remove the stock “audits - reviews – compilations” page from your site. 11/24/15: You expressed interest in re-activating your website and account with us. Our billing team waived your past due balance of $102.00. 12/3/15: You spoke with a representative on our billing team about reactivating your account. They stated that in order to reactivate your account, they would need to collect $52.50 for November (since your account was active for a portion of that month), and $52.50 for the new month of December, for a total of $105. As a typo from previous mentions of the $102 dollar amount, our billing representative stated that we would need to collect a total of $102, not $105 to reactivate your account/website. You did not agree to pay the balance or to reactivate your account/website. RESOLUTION: We understand that [redacted] does not wish to pay for the full month of November, in which her site was only active for a portion of the month. [redacted] has not reactivated her account with us, and thus, does not owe CPA Site Solutions any balances or reactivation charges at this time. We will not charge [redacted] the $102 or $105 amounts. We made the requested changes to [redacted]’s site rather quickly and cannot be held responsible for her firm’s legal fees. CPASiteSolutions.com/termsofuse.php explains further why our company cannot be held liable for legal matters between a client and a 3rd party. Our company does not hold any ownership or control over [redacted]’s domain name, [redacted]. [redacted] purchased this domain name herself. According to the website [redacted], [redacted] purchased [redacted] through [redacted]. On April 13th, 2006. [redacted] can be accessed at this URL. We have an old record of what [redacted]’s login credentials were at one time and will provide them to [redacted] directly. If these login credentials are no longer valid, or if [redacted] needs further assistance accessing her domain registrar account, we will offer up our assistance to aid in a password reset.