CPI Security Systems

RUN AWAY! - Not only does out equipment not work correctly. When appointments are scheduled to fix them - they do not show up. I take off work to be home for 5 hours! No call - nothing. When I call in to reschedule - they tell me I never had an appointment - even though I have email confirmation of the appointment. It is ONLY 3.5 weeks for another appointment.

This is after I moved after having CPI for 8 months and they said I had to remove the entire system to be able to transfer service. They wouldn't even let me pay for the equipment outright and move the service. I tried to pay for the equipment at the old house AND buy new equipment for the new house and was told that I would have to pay out the full contract to be able to GIVE THEM MORE MONEY for equipment.

What a racket. This is not my first Alarm company - I went with them after having Vivint and another local company at two other homes. I would not recommend them, ever. Find someone else.

Initial Business Response / [redacted] (1000, 6, 2014/05/13) */ Mr [redacted] Thank you for forwarding the complaint received by Mr***We have researched the concerns outlined in the complaint and determined the following: February 26, we installed security services for Mr***As per the agreement executed Mr [redacted] received a fully comprehensive security system to include burglary, fire and medical protectionAdditionally, Mr [redacted] received a device from our Home Automation packageA thermostat was installed which generally increases monthly monitoring fees by $ Given, our technician, in error, failed to advise Mr [redacted] of the additional fee, we will waive the additional $monthly fee and continue to provide Mr [redacted] with the home automation service CPI feels this offer satisfies Mr [redacted] complaint Please feel free to contact me directly at XXX-XXX-XXXX ext [redacted] should you require further assistance in this matter Sincerely,

Initial Business Response / [redacted] (1000, 7, 2016/01/22) */ Dear Revdex.com, Thank you for your assistance in forwarding the complaint submitted by Ms [redacted] We have researched Ms [redacted] 's concerns and determined the following: Ms [redacted] inquired with CPI regarding a transfer of security service to her new home on May 31, An offer was made to install the system and agreed upon by Mr& Mrs [redacted] At this time the account was still active given they agreed to continue service with CPI Security July 13, we received written notice to cancel the accountThe account was subsequently cancelled As an act of goodwill, All balances owed by Mr& Mrs [redacted] have been clearedThere is a zero balance on the account with no further funds due to CPI Security CPI feels the action listed above resolves this matterPlease feel free to contact me directly should further questions or concerns surrounding this matter arise Sincerely, Kelley LP [redacted] Customer Care Manager