This customer purchased a hr insurance license course on 9/8/The evening of 9/the customer left a message left that one of the audio discs was missing from the set she receivedWe sent her a replacement mpon 9/ Regarding the flashcards: The customer told us that she had arthritis and had “messed them up” while cutting them upAs a courtesy, we offered to send her another set, pre-cut, at no additional cost to her, which we did Regarding navigating through the course: All courses have a simple to use “resume” button which takes the student back to the last page studiedThis customer also had the option to print the text if she would prefer to study from a paper copy The purpose of the Recent Activity block is to notify students of any changes/updates made to the course since they last accessed the course and when there have been no changes says “Nothing new since your last login.” There were no changes, this is what it saidShe block is working as designed Regarding customer’s claim of a day money back guaranteeWe do not, nor have we ever offered a day money back guaranteeNo where on our website does it say we offer a day money back guaranteeOn the contrary, before customers can purchase they must agree to to “Terms and Conditions” which clearly state that there is no refund for online courses or audio CDsAudios, .pdfs, and downloadable virtual class, all part of this customers purchase, are very easy to copy and therefore we have made these products not refundableOn Sept13th customer asked for a refundCustomer was informed that, as per the terms and conditions she agreed to at checkout, she was not eligible for a refund CPMI’s guarantee is that if the customer takes and passes our guarantee exam and then within days takes and does not pass their state exam we will refund twice the purchase price of the courseThis customer did not take the guarantee exam and so is not eligible for the guarantee This course has been reviewed and approved by the Indiana Department of InsuranceOur courses are used successfully by thousands of customers every year
This student purchased our NC Property and Casualty insurance pre-licensing courseUpon completion of the course students get the state required exam admission tickets so they can sit for the state licensing examCPMI’s course has been approved by the North Carolina Department of Insurance and we have had over people successfully complete this courseOn February 21st this student contacted our customer service department and complained because she did not pass the course completion exam; 70% is required to passShe asked for a refund and was told that she was not eligible for a refundShe had taken the exam several times so she knew she could retake the examShe was told that if she had any questions about the material she could email them to us and we would have an instructor respond within one business dayWe have the email process in place because if a student inadvertently makes a small change/mistake in the question or the answers, it can totally change the intent and accuracy of what is being consideredThe student can easily do a copy and paste or send a screen shot, which we also explain to studentsOn being told to email her questions, she became upset, said she didn’t have time to email questions, and began using very abusive, foul languageCustomer service personnel told the customer that if she did not stop with the language we would hang upOur call logs shows that the customer called times that morning and was verbally abusive with different customer service representatives and management, before we finally blocked her number, something we have never before done in years of doing businessThe student has since passed the course exam, and we have sent her her exam admission ticketsShe is still busy using the courseWe have had hundreds of people take this same NC Property and Casualty course and this is the first time we have had a customer behave in this way when they didn’t pass our course examStudents who complete our courses have good results on the state licensing exam We do not feel a refunded request is reasonable, as the customer has received what she paid for, including the required certificate for the state exam
This customer purchased a hr insurance license course on 9/8/The evening of 9/the customer left a message left that one of the audio discs was missing from the set she receivedWe sent her a replacement mpon 9/ Regarding the flashcards: The customer told us that she had arthritis and had “messed them up” while cutting them upAs a courtesy, we offered to send her another set, pre-cut, at no additional cost to her, which we did Regarding navigating through the course: All courses have a simple to use “resume” button which takes the student back to the last page studiedThis customer also had the option to print the text if she would prefer to study from a paper copy The purpose of the Recent Activity block is to notify students of any changes/updates made to the course since they last accessed the course and when there have been no changes says “Nothing new since your last login.” There were no changes, this is what it saidShe block is working as designed Regarding customer’s claim of a day money back guaranteeWe do not, nor have we ever offered a day money back guaranteeNo where on our website does it say we offer a day money back guaranteeOn the contrary, before customers can purchase they must agree to to “Terms and Conditions” which clearly state that there is no refund for online courses or audio CDsAudios, .pdfs, and downloadable virtual class, all part of this customers purchase, are very easy to copy and therefore we have made these products not refundableOn Sept13th customer asked for a refundCustomer was informed that, as per the terms and conditions she agreed to at checkout, she was not eligible for a refund CPMI’s guarantee is that if the customer takes and passes our guarantee exam and then within days takes and does not pass their state exam we will refund twice the purchase price of the courseThis customer did not take the guarantee exam and so is not eligible for the guarantee This course has been reviewed and approved by the Indiana Department of InsuranceOur courses are used successfully by thousands of customers every year
This student purchased our NC Property and Casualty insurance pre-licensing courseUpon completion of the course students get the state required exam admission tickets so they can sit for the state licensing examCPMI’s course has been approved by the North Carolina Department of Insurance and we have had over people successfully complete this courseOn February 21st this student contacted our customer service department and complained because she did not pass the course completion exam; 70% is required to passShe asked for a refund and was told that she was not eligible for a refundShe had taken the exam several times so she knew she could retake the examShe was told that if she had any questions about the material she could email them to us and we would have an instructor respond within one business dayWe have the email process in place because if a student inadvertently makes a small change/mistake in the question or the answers, it can totally change the intent and accuracy of what is being consideredThe student can easily do a copy and paste or send a screen shot, which we also explain to studentsOn being told to email her questions, she became upset, said she didn’t have time to email questions, and began using very abusive, foul languageCustomer service personnel told the customer that if she did not stop with the language we would hang upOur call logs shows that the customer called times that morning and was verbally abusive with different customer service representatives and management, before we finally blocked her number, something we have never before done in years of doing businessThe student has since passed the course exam, and we have sent her her exam admission ticketsShe is still busy using the courseWe have had hundreds of people take this same NC Property and Casualty course and this is the first time we have had a customer behave in this way when they didn’t pass our course examStudents who complete our courses have good results on the state licensing exam We do not feel a refunded request is reasonable, as the customer has received what she paid for, including the required certificate for the state exam