CPNUSA

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution, while not 100% what I was seeking, would be satisfactory to me as a compromise I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Good morning [redacted] We are sorry to hear you've had a bad experience with our representativePlease be assured we have removed your business information from our databases to ensure you no longer get any calls from us in the future.Sincerely, [redacted] B

A representative called from CPN asking to speak to a specific attorney here at the law firm She stated that she can only speak with a business owner She refused to leave a message or state the nature of the call other than it was “a low risk review for the business” I specifically asked if it was a solicitation call and she adamantly denied that it was a solicitation She would not provide any information I asked if she could provide me their website address and she said www.***.com which I immediately looked up It is s solicitation for merchant/credit card services I ended the call I telephoned the ###-###-#### for CPN and requested to speak to a supervisor The customer service refused to connect me, then put me on a long hold, then returned to state that the supervisor is not going to talk to me because I was not a current customer At the end of the call he stated I was on a recorded call, I stated good because I was going to file a Revdex.com complaint I requested to be put on the DO NOT CALL list and he stated they do not do that I proceeded to tell him our company main line to add to the list and he disconnected the call The representatives of CPN were very unprofessional in their solicitation tactics and response to handling a request to be put on the DO NOT CALL list

Dear Ms***, We apologize sincerely that your request for a refund was refused initiallyAs per our conversation via telephone yesterday, we did not receive your request to cancel the account for some time after you thought you had taken the necessary steps. In order to reach an amicable resolution, we are happy to offer you a partial refund of $180, which represents 50% of the fees billed after you thought you had canceledPlease allow 5-business days for the refund to appear in your bank account. We hope this resolution is satisfactoryPlease do not hesitate to communicate with us again should you require further assistance.Sincerely,

I just received notification that this complaint has not been answeredWe are contacting the merchant right away and will be issuing a refund of the $early termination fee as requestedThe billing was triggered in error on our end without adequate follwith the merchant, so we would like
to make things right with the customer

Dear [redacted]Please accept our sincerest apologies for the issues you have experienced with CPN. We take great pride in providing products and services that exceed our customers' expectations and we're sorry that your experience anything less than that.Like any business, we have gone through many...

changes over the past few months and unfortunately, the representative with whom you originally worked is no longer a part of our team. We've taken the time to review the history on your account and to see if there is a suitable alternative we could provide you. However, under the circumstances and bearing in mind your request to terminate the relationship, we would be willing to close your account without any termination fees and will also take ownership for the remainder of the lease for your [redacted] POS system, currently leased through First Data Global Leasing.A representative will be in touch with you in the next day or two to begin the process of having the hardware returned to us and to set up the account closure details. In the meantime, should you wish to communicate with us, please do not hesitate. We can be reached by email at [email protected] or by phone at 1-866-296-0579.Sincerely,

Good morning [redacted] We are sorry to hear you've had a bad experience with our representative. Please be assured we have removed your business information from our databases to ensure you no longer get any calls from us in the future.Sincerely,[redacted] B.

Dear Ms. [redacted], We apologize sincerely that your request for a refund was refused initially. As per our conversation via telephone yesterday, we did not receive your request to cancel the account for some time after you thought you had taken the necessary steps. In order to reach an...

amicable resolution, we are happy to offer you a partial refund of $180, which represents 50% of the fees billed after you thought you had canceled. Please allow 5-10 business days for the refund to appear in your bank account. We hope this resolution is satisfactory. Please do not hesitate to communicate with us again should you require further assistance.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution, while not 100% what I was seeking, would be satisfactory to me as a compromise.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good morning [redacted]
 
We are sorry to hear you've had a bad experience with our representative. Please be assured we have removed your business information from our databases to ensure you no longer get any calls from us in the...

future.Sincerely,
[redacted] B.