C.P.R. Air Conditioning Reviews (%countItem)
C.P.R. Air Conditioning Rating
Address: 61 Kee Rd, Makawao, Hawaii, United States, 96768-9639
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CPR Air conditioning company tried to overcharge me hours worked. I contacted the owner by text and he agreed by text to adjust. Has now doubled my invoices. Charged me for researching drain lines in which I never received any research information nor did they do the work.
Three invoices were combined into one invoice which gave no work or date information. I have been asking for original invoices for over a year now. Today I receive the invoices in an email threatening collections if these are not paid. After reviewing texts and emails owner has double billed for one job. I contacted him for hours overcharged and I am now getting charged double. I have also been charged for research which was never provided to me and the work was not done by them but by another company as the owner did not respond to my texts.
We are responding in regards to the letter received from Revdex.com, case number ***from ***. We are trying to recover funds for work that was done of which she hasa different recollection of even though invoices were provided. In order to keep in goodstanding with the Revdex.com and customer relations, we are willing to concede to her demands andtake a loss for the work that was done and have reduced the invoice yet again from $340.40to $142.50.
Complaint: ***
I am rejecting this response because: I received an email today from Will and CPR billing invoicing me twice again. Mr Mark T wrote a statement to Revdex.com that he would adjust the bill to what I owe to $142.50. Today I have now received two emails. One from Will S stating I owe two bills therefore double billing me once again after telling me Mark T would handle this. Which it appears Mr S did not read my complaint fully on why I do not owe the three combined invoices which I have text messages with Will to prove my statements they are not based off of any recollection. I am attaching those now. •Invoice #*** (combined #***, #***, #***) which I had been asking for original individual invoices for months.
•Invoice #*** billed 3 hours. •Text to Will S explaining tech was only there for 1.5 hours to please adjust invoice. •Invoice #*** adjusting the invoice #*** •Text to Will S confirming if invoice #*** was the adjusted invoice based off the hours and he said he would get back to me as CPR had not done an additional services for me he stated they also did not bill by .5 hour which is not on their paperwork. I never heard back from Will. •Text message to Will asking about new drain lines 7/21/17 referred me to Mark T. •Invoice #*** collect information for new drain line replacement dated 9/13/17. Never received ANY information from CPR nor did agree to pay $95/hour to collect such information. •Proof of our B of A bank statement we paid another company *** on 7/2/18 to replace the drain lines at a cost of $437.50. •Mr T statement to Revdex.com dated 6/21/19 (not attached)•July 1 email from Mr Will S stating he is once again billing me more than the $142.50 plus tax. •Email dated July 1 requesting to pay two invoices. (Was not able to attach)There seems to be a HUGE lack of communication with these OWNERS. Perhaps Revdex.com can ensure prior to agreeing to a resolution I receive the only one bill so owe. I will pay that and would a letter from CPR stating everything has been paid in full.
We have received payment from *** for Invoice #*** in the amount of$148.43. This payment takes care of the balance agreed to.
Complaint: ***
I am rejecting this response because: Mr ***’s original response to my complaint is that I do not recollect the billing on the work that was completed. This is a false statement and I provided documentation to prove that. Double billing and billing for work that was not done is fraudulent and CPR threatened ruin my credit with a collection agency based off of false invoicing. ONLY after I wrote to Revdex.com was CPR willing to adjust the invoices to what I actually owed. This took over two years to get the original invoices rather than pay an invoice which combined them all with no details. Once I did receive the original invoices I noted there were no adjustments done, just duplicate billing and a charge for work NEVER done. After I paid the total invoice of what I actually owed to CPR of $142.50 you can see in top corner highlighted that it states “YOU HAVE AN OUTSTANDING INVOICE”. Again not clear and does not reflect balance paid in full. I have asked CPR directly and I am asking the same of Revdex.com, I want a letter from the owner of CPR clearly stating that ALL invoices have been paid and there is no balance remaining as I feel their billing methods are quite questionable as they show I have an outstanding balance remaining. Please see attached proof of my payment to CPR on 7/3/19 highlighted in corner states I have an outstanding balance owed.
Sincerely