Hello-I am responding to this customers complaintFirst and foremost, I have an AUDIO and VIDEO recording of this customer stating she would PAY for the service since it was damaged and not covered under warranty, THEN she would tell her credit card company to charge it backTHIS IS FRAUD! I will be reporting this to the customers card carrier, [redacted] since she has stated this and it was recorded.No, we will not be refunding the customerShe understood she had physical damage - multiple cracks - not caused from spontaneous cracking in the customers hands for over a month a halfOur warranty is traditional and covers DEFECTS in product quality and operationHer part clearly worked fine and there were no other issuesAdditionally, the customer has two totally different stories from what she told us to what she said here in the complaintOn your complaint, she says it was in her pocketIn our complaint on video - she says it's been in her pocketThis customer has zero credibility.This is stunning to me as a business owner a customer will damage a product, say she was treated rude - when that was absolutely untruthful. You may watch the video in the attached link[redacted] This customer is no longer welcome in any CPR location owned by me.
No refundCustomer isn't allowed in my storesThe evidence speaks for itselfThe customer was wrongOur warranty is clearly stated and provided to every customer at the time of repairI'd be glad to share with Revdex.comWe have a fantastic reputation and great Revdex.com ratingWe have been wrong and made our wrongs rightThis is not our wrongThis is a customer who damaged their device and simply doesn't want to pay for it again like any other reasonable personPeople come to us with broken phonesWe fix broken phonesWhen it's broken again, how is that considered our fault or why would we repair it again or give a customer a refundThis defies logical explanationWe told the customer to take your phone and leave after she told my employee she was going to pay for new repair then charge us back!!!! I can say myemployees were nice, a lot more polite than I would have been.? ? No further response by our company.?
Hello-I am responding to this customers complaintFirst and foremost, I have an AUDIO and VIDEO recording of this customer stating she would PAY for the service since it was damaged and not covered under warranty, THEN she would tell her credit card company to charge it backTHIS IS FRAUD! I will
be reporting this to the customers card carrier, *** *** since she has stated this and it was recorded.No, we will not be refunding the customerShe understood she had physical damage - multiple cracks - not caused from spontaneous cracking in the customers hands for over a month a halfOur warranty is traditional and covers DEFECTS in product quality and operationHer part clearly worked fine and there were no other issuesAdditionally, the customer has two totally different stories from what she told us to what she said here in the complaintOn your complaint, she says it was in her pocketIn our complaint on video - she says it's been in her pocketThis customer has zero credibility.This is stunning to me as a business owner a customer will damage a product, say she was treated rude - when that was absolutely untruthful.? You may watch the video in the attached link.***? This customer is no longer welcome in any CPR location owned by me.?
Hello-I am responding to this customers complaintFirst and foremost, I have an AUDIO and VIDEO recording of this customer stating she would PAY for the service since it was damaged and not covered under warranty, THEN she would tell her credit card company to charge it backTHIS IS FRAUD! I will be reporting this to the customers card carrier, [redacted] since she has stated this and it was recorded.No, we will not be refunding the customerShe understood she had physical damage - multiple cracks - not caused from spontaneous cracking in the customers hands for over a month a halfOur warranty is traditional and covers DEFECTS in product quality and operationHer part clearly worked fine and there were no other issuesAdditionally, the customer has two totally different stories from what she told us to what she said here in the complaintOn your complaint, she says it was in her pocketIn our complaint on video - she says it's been in her pocketThis customer has zero credibility.This is stunning to me as a business owner a customer will damage a product, say she was treated rude - when that was absolutely untruthful. You may watch the video in the attached link[redacted] This customer is no longer welcome in any CPR location owned by me.
No refundCustomer isn't allowed in my storesThe evidence speaks for itselfThe customer was wrongOur warranty is clearly stated and provided to every customer at the time of repairI'd be glad to share with Revdex.comWe have a fantastic reputation and great Revdex.com ratingWe have been wrong and made our wrongs rightThis is not our wrongThis is a customer who damaged their device and simply doesn't want to pay for it again like any other reasonable personPeople come to us with broken phonesWe fix broken phonesWhen it's broken again, how is that considered our fault or why would we repair it again or give a customer a refundThis defies logical explanationWe told the customer to take your phone and leave after she told my employee she was going to pay for new repair then charge us back!!!! I can say myemployees were nice, a lot more polite than I would have been.? ? No further response by our company.?
Hello-I am responding to this customers complaintFirst and foremost, I have an AUDIO and VIDEO recording of this customer stating she would PAY for the service since it was damaged and not covered under warranty, THEN she would tell her credit card company to charge it backTHIS IS FRAUD! I will
be reporting this to the customers card carrier, *** *** since she has stated this and it was recorded.No, we will not be refunding the customerShe understood she had physical damage - multiple cracks - not caused from spontaneous cracking in the customers hands for over a month a halfOur warranty is traditional and covers DEFECTS in product quality and operationHer part clearly worked fine and there were no other issuesAdditionally, the customer has two totally different stories from what she told us to what she said here in the complaintOn your complaint, she says it was in her pocketIn our complaint on video - she says it's been in her pocketThis customer has zero credibility.This is stunning to me as a business owner a customer will damage a product, say she was treated rude - when that was absolutely untruthful.? You may watch the video in the attached link.***? This customer is no longer welcome in any CPR location owned by me.?