CPR Cell Phone Repair Poway

Dear Sir/Madam,Thank you for your letter dated 11/22/regarding a customer complaint on our business.Upon reviewing this customer’s complaint carefully, we realize that this customer makes several misstatements and factual errors on the price charged for his device repair as well as the sales tax computationOur records show that all the estimates and the final receipt upon completion of his device repair clearlyshow the state taxes on a separate line itemThis customer has also signed the initial estimate of $that showed taxes on a separate line itemThe final payment upon the revised estimate of $plus taxes was approved by the customer prior to the repairHis calculation of taxes based on 7.75% on $repair cost is clearly erroneousIt is not $as claimedby him, but the actual amount is $+ $(taxes) = $This is exactly the amount that was collected from this customer for the repairWe clearly explained him the rationale of revising the initial estimate to $based on the increased complexity and the components required for the repairAt no time during the repair he was advised otherwise or charged more than what he agreed for this repair.As a part of the national franchise, CPR Cell Phone Repair Poway prides on the best customer service, professionalism, fast and high-quality repairs at affordable prices as evidenced by the numerous customer feedback that can be seen at https://www.cellphonerepair.com/poway-ca/reviews/ within a brief period of three monthsAll our customers are presented with the initial diagnosis, repair estimate and a warranty disclosure upon the arrival at the front desk, and each customer is required to sign the same prior to the repairUpon completion of the repair the customer is presented with a 15-point quality check report of his device conducted before and after repair, and a final payment receipt is issuedAll our estimates and payment receipts are itemized with line items and sales taxes are shown clearly on a separate line item.As this customer’s complaint is based on factual errors and misstatements, we appreciate it if the Revdex.com can dismiss this customer’s complaint as soon as possible.Please let me know if you have any further questions or concerns.Thanking you,

Dear Sir/Madam,Thank you for forwarding the customer response dated 12/06/regarding our reply to his complaint.After reviewing the response, we reaffirm that the customer continues to make the same misstatementsFor the record, he claims he never reviewed and signed the initial estimate with usOn the contrary ourrecords show that he did review and sign the initial estimate of $plus sales taxes with usA copy of the receipt is attached for your referenceAlso, note the itemization of taxes which he denied in his first complaintHe claims that he agreed and paid $60, but doesn’t substantiate his claim through any evidenceThe storenever quoted him nor collected $from himThe revised price quoted for his phone repair was $65, and the final receipt we issued clearly shows that hepaid $plus sales taxes towards the final paymentA copy of the receipt is also included herewithWe have clearly explained him that we don’t charge on an hourly labor basis, but our prices are quotedbased on the repair type that includes both cost of parts and the service charge.As this customer continues to reiterate that he paid only $for this transaction, we appreciate it if he could provide an evidence to substantiate his claim, either a store issued receipt or his credit card transaction statement that shows the said amountIf he can indeed provide us such an evidence, then the store will consider refunding him any extra amount charged to him.Please let me know if you have any further questions or concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The owner accused me of making many statementsHowever the owner never reviewed the updated order with me, nor did I sign anythingOn the first day I signed for a payment of $It was only supposed to be half but he messed upI acquiesced and paid him $He must have adjusted the payment from $to $without my signature or consentI did not sign any paper giving him the right to adjust payment without my approvalOn the final day, I did NOT sign for $with or without taxThe original agreement was for $Furthermore he did not advise me of the price increase before repairI know this because the parts I had to put a deposit on for $were not even usedIt was an ad hoc repairThe breakdown of the labor/parts/ and services were not provided to meI do not understand how the $was only for labor if in the beginning the $i was charged was for partsFurthermore the pricing seems arbitrary
Regards,
*** ***

Dear Sir/Madam,Thank you for your letter dated 11/22/2017 regarding a customer complaint on our business.Upon reviewing this customer’s complaint carefully, we realize that this customer makes several misstatements and factual errors on the price charged for his device repair as well as the sales...

tax computation.1. Our records show that all the estimates and the final receipt upon completion of his device repair clearlyshow the state taxes on a separate line item. This customer has also signed the initial estimate of $45 that showed taxes on a separate line item. The final payment upon the revised estimate of $65 plus taxes was approved by the customer prior to the repair. 2. His calculation of taxes based on 7.75% on $65 repair cost is clearly erroneous. It is not $69.88 as claimedby him, but the actual amount is $65 + $5.04 (taxes) = $70.04. This is exactly the amount that was collected from this customer for the repair. 3. We clearly explained him the rationale of revising the initial estimate to $65 based on the increased complexity and the components required for the repair. At no time during the repair he was advised otherwise or charged more than what he agreed for this repair.As a part of the national franchise, CPR Cell Phone Repair Poway prides on the best customer service, professionalism, fast and high-quality repairs at affordable prices as evidenced by the numerous customer feedback that can be seen at https://www.cellphonerepair.com/poway-ca/reviews/ within a brief period of three months. All our customers are presented with the initial diagnosis, repair estimate and a warranty disclosure upon the arrival at the front desk, and each customer is required to sign the same prior to the repair. Upon completion of the repair the customer is presented with a 15-point quality check report of his device conducted before and after repair, and a final payment receipt is issued. All our estimates and payment receipts are itemized with line items and sales taxes are shown clearly on a separate line item.As this customer’s complaint is based on factual errors and misstatements, we appreciate it if the Revdex.com can dismiss this customer’s complaint as soon as possible.Please let me know if you have any further questions or concerns.Thanking you,