CPR Cell Phone Repair Regina - North (Nanotech)

Initial Business Response /* (1000, 9, 2015/05/12) */
Case ID: XXXXXX
Dear Rose,
Addressing item #1, The sale of a broken part by West 7th Salvage to the *** familyWhen determined the part was bad it should have been removed from the vehicle and returned to West 7th, however, this
could not be done because the part they removed was seized and inoperableHad they removed our broken part the vehicle would have been inoperable because their part could not be reinstalled to make the vehicle drivable
West 7th was then informed there was no desire to make the air conditioning operable, only that the bearing in the clutch be a survivor
Her husband was informed again West 7th would be glad to aid in getting the air conditioner charged to convince them again that West 7th stood behind the parts we sellIt was also told to them the time line of the warranty was doubledThe husband said that was O.K
Regarding the price of the article, this is similar price at most auto part recycling centersThis can be verified by Revdex.com by calling recyclers in SpringfieldShe complained to us that she spent *** to remove and replace the broken compressorAs you can see by the enclosed copy of a ***'s Labor guide, that would make the shop rate *** per hourMany shops in the area are running *** per hour
The unfortunate situation, not all customers can be explained to probably should beObviously, West 7th Salvage are the bad people
So when she returns OUR part to West 7th Salvage a full refund will be given for the price of part and we hope she will have better success at any other supplier
We have many other satisfied customers, which is supported by the fact that we have been in business for nearly years and if we were as bad as she states, we certainly would not have lasted this longThis is also evidenced by the amount of complaints registered at the Revdex.com against West 7th Salvage
Thank You,
*** ***
West 7th Salvage
Final Business Response /* (1000, 12, 2015/05/20) */
This matter has been taken care ofShe brought our compressor back and got her refundYou were also sent a letter, certified
*** ***, Bkpr