CPR Cell Phone Repair St Louis – Creve Coeur

Initial Business Response / [redacted] (1000, 6, 2015/07/15) */ Contact Name and Title: [redacted] / Owner Contact Phone: XXXXXXXXXX Contact Email: ***@dsmconsultinggroup.com We received Mr [redacted] phone for repair on the 29th of JuneUnfortunately, he was given an incorrect time frame for the repair when he dropped off the phoneBecause of this, we gave Mr [redacted] a discount on the repair Once our Technician began the repair, it was found that the part that had been set-aside for Mr [redacted] was defective and we would need to order a new oneWe informed Mr [redacted] of this and the expected delay time due to shipping of the partWe did try and source the part locally, but it was not available Mr [redacted] decided he did not want to wait for the part and requested a refundWe refunded the full price of the repair and returned his phone to him After reviewing this incident with our employees, we feel that Mr [redacted] was not given the correct time frame for his repairWe have made policy and staffing changes to better serve our customers

Please note that on 11/11/we refunded Mr*** his money back and returned his trade in device to him, why he chose to file a complaint on the same day we provided resolution I do not understand. We complied with his request despite it going against store policy as well as offered to
repair the device he purchased

Initial Business Response /* (1000, 6, 2015/07/15) */
Contact Name and Title: [redacted] / Owner
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@dsmconsultinggroup.com
We received Mr. [redacted] phone for repair on the 29th of June. Unfortunately, he was given an incorrect time frame for the repair when...

he dropped off the phone. Because of this, we gave Mr. * a discount on the repair.
Once our Technician began the repair, it was found that the part that had been set-aside for Mr. * was defective and we would need to order a new one. We informed Mr. * of this and the expected delay time due to shipping of the part. We did try and source the part locally, but it was not available.
Mr. * decided he did not want to wait for the part and requested a refund. We refunded the full price of the repair and returned his phone to him.
After reviewing this incident with our employees, we feel that Mr. * was not given the correct time frame for his repair. We have made policy and staffing changes to better serve our customers.