CPR Cell Phone Repair Watauga - Pro-Techs

Complaint: [redacted] I am rejecting this response because:I have no problem paying for a serviceThis is not the case hereI have no buyers remorse, I will gladly pay to have the issue my computer has and is still havingThey say I infected my computer again, not trueBut they also say that they installed an anti virus program on my computerIf that program is working then I should not be having the same problemThe tech told me it was not a virus but some other registry issueHe said they did could not find what was causing it, and it was not a virus and they could not fix it if their virus scan program could not find it.Attached is the issue I still continue to have, which should be blocked by their antivirus program installed on my computerI am not out to harass or bother anyoneI just want my computer fixed and they apparently do not know how to fix it if their program does not find itThey registered the program I paid for and can cancel it since they are the ones who registeredI just recently removed their program since it did not fix my issue.As you can see by their late response to your inquiry, they are not exactly the sterling company they claim Regards, [redacted]

This complaint is from a customer who had buyer's remorse He brought in a computer to have viruses removed We removed ALL viruses, malware, spyware, and adware from his computer He also purchased our Internet Security software AVG We installed it on his system He went home and re-infected his computer the next day We had him bring it back to the store where we, FREE of charge removed the malicious items he just installed again Then he called back a few days later and we remoted into his system and he showed us what he was complaining about It was an advertisement that Internet Explorer was not blocking We told him to use another browser the first time he came in and he did not want to do that At that point we told him we did everything we could for him Then he requested his money back At that point I told him we provided the services he paid for and then some I also told him that the software was already installed and was not refundable He did not like this and contacted you at the Revdex.com This customer is unreasonable and we WILL NOT do any future business with him We have a sterling reputation on Goof\gle reviews and I always try to understand the customers point of view In this instance, we provided the services and software requested He refused our advice and now he wants his money back That is unacceptable and he has already been told the same Regards, [redacted] President Pro-Techs

Complaint: ***
I am rejecting this response because:I have no problem paying for a serviceThis is not the case hereI have no buyers remorse, I will gladly pay to have the issue my computer has and is still havingThey say I infected my computer again, not trueBut they also say that they installed an anti virus program on my computerIf that program is working then I should not be having the same problemThe tech told me it was not a virus but some other registry issue. He said they did could not find what was causing it, and it was not a virus and they could not fix it if their virus scan program could not find it.Attached is the issue I still continue to have, which should be blocked by their antivirus program installed on my computerI am not out to harass or bother anyoneI just want my computer fixed and they apparently do not know how to fix it if their program does not find itThey registered the program I paid for and can cancel it since they are the ones who registeredI just recently removed their program since it did not fix my issue.As you can see by their late response to your inquiry, they are not exactly the sterling company they claim
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This man (***) has lied enough and proved his dishonestyI filed a complaint with my bank in which funds were recovered given enough prove (letter from Manufacture explaining I got a faulty screen put in by this company)I hope no one else has to go through this againBased on online ratings, this man is known to be dishonest and take people's money.
Regards,
*** ***

This complaint is from a customer who had buyer's remorse. He brought in a computer to have viruses removed. We removed ALL viruses, malware, spyware, and adware from his computer. He also purchased our Internet Security software AVG. We installed it on his system. He
went home and re-infected his computer the next day. We had him bring it back to the store where we, FREE of charge removed the malicious items he just installed again. Then he called back a few days later and we remoted into his system and he showed us what he was complaining about. It was an advertisement that Internet Explorer was not blocking. We told him to use another browser the first time he came in and he did not want to do that. At that point we told him we did everything we could for him. Then he requested his money back. At that point I told him we provided the services he paid for and then some. I also told him that the software was already installed and was not refundable. He did not like this and contacted you at the Revdex.com. This customer is unreasonable and we WILL NOT do any future business with him. We have a sterling reputation on Goof\gle reviews and I always try to understand the customers point of view. In this instance, we provided the services and software requested. He refused our advice and now he wants his money back. That is unacceptable and he has already been told the same Regards, *** *** President Pro-Techs

The customer in question paid for a screen repair. The screen was repaired and paid for within day. About days later the customer called complaining about the touch on her iphone not working correctly. We told her to bring it back in and we would take a look at it. After
she brought it in it was shown to have had the digitizer cracked again. The digitizer controls the touch function of the iphone. We told her that the digitizer was broken and would not be covered under warranty. She left and then cam back at 7:00pm(Which is our closing time) demanding for me to drive back up to the store and speak with her. I told her I was not available but that I would speak to her on the phone. She did not like the fact that we were not giving her a refund like she demandedI asked her to leave the store as it was past closing time and she refused. My employee also nicely asked her to leave three times and she refused. We called the police and she was escorted out so my employee could leave Those are the facts and she will NOT be getting an apology or refund. If anyone should apologize it is her as this whole ordeal happened because she broke her phone a second time and tried to blame us for the accident becuase she did not want to pay for another repair With regards, *** *** President Pro-Techs

Complaint: ***
I am rejecting this response because:This man (***) has lied enough and proved his dishonestyI filed a complaint with my bank in which funds were recovered given enough prove (letter from Manufacture explaining I got a faulty screen put in by this company)I hope no one else has to go through this againBased on online ratings, this man is known to be dishonest and take people's money.
Regards,
*** ***

The customer in question paid for a screen repair.  The screen was repaired and paid for within 1 day.  About 10 days later the customer called complaining about the touch on her iphone not working correctly.  We told her to bring it back in and we would take a look at it.  After...

she brought it in it was shown to have had the digitizer cracked again.  The digitizer controls the touch function of the iphone.  We told her that the digitizer was broken and would not be covered under warranty.  She left and then cam back at 7:00pm(Which is our closing time) demanding for me to drive back up to the store and speak with her.  I told her I was not available but that I would speak to her on the phone.  She did not like the fact that we were not giving her a refund like she demanded. I asked her to leave the store as it was past closing time and she refused.  My employee also nicely asked her to leave three times and she refused.  We called the police and she was escorted out so my employee could leave.   Those are the facts and she will NOT be getting an apology or refund.  If anyone should apologize it is her as this whole ordeal happened because she broke her phone a second time and tried to blame us for the accident becuase she did not want to pay for another repair.   With regards,   [redacted] President Pro-Techs

Complaint: [redacted]
I am rejecting this response because:I have no problem paying for a service. This is not the case here. I have no buyers remorse, I will gladly pay to have the issue my computer has and is still having. They say I infected my computer again, not true. But they also say that they installed an anti virus program on my computer. If that program is working then I should not be having the same problem. The tech told me it was not a virus but some other registry issue. He said they did could not find what was causing it, and it was not a virus and they could not fix it if their virus scan program could not find it.Attached is the issue I still continue to have, which should be blocked by their antivirus program installed on my computer. I am not out to harass or bother anyone. I just want my computer fixed and they apparently do not know how to fix it if their program does not find it. They registered the program I paid for and can cancel it since they are the ones who registered. I just recently removed their program since it did not fix my issue.As you can see by their late response to your inquiry, they are not exactly the sterling company they claim.
Regards,
[redacted]

This complaint is from a customer who had buyer's remorse.  He brought in a computer to have viruses removed.  We removed ALL viruses, malware, spyware, and adware from his computer.  He also purchased our Internet Security software AVG.  We installed it on his system.  He...

went home and re-infected his computer the next day.  We had him bring it back to the store where we, FREE of charge removed the malicious items he just installed again.  Then he called back a few days later and we remoted into his system and he showed us what he was complaining about.  It was an advertisement that Internet Explorer was not blocking.  We told him to use another browser the first time he came in and he did not want to do that.  At that point we told him we did everything we could for him.  Then he requested his money back.  At that point I told him we provided the services he paid for and then some.  I also told him that the software was already installed and was not refundable.  He did not like this and contacted you at the Revdex.com.  This customer is unreasonable and we WILL NOT do any future business with him.  We have a sterling reputation on Goof\gle reviews and I always try to understand the customers point of view.  In this instance, we provided the services and software requested.  He refused our advice and now he wants his money back.  That is unacceptable and he has already been told the same.   Regards,   [redacted] President Pro-Techs