CPR Custom Concrete

Company called Revdex.com and advised they are going out on 5/to resolve

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] The company did not address the following issues in their response to the complaintThe spaulding and pitting of the concrete on the patioThe chipping of the sawed joints on the patioThe border paint chipping along the edges of the patioI paid $9,for the deck and walkway, which was sealed upon completion of the job in June Sean D [redacted] and Michael D [redacted] were aware of the problems with the spaulding, joint chipping, tops of the benches and in September 2014, months after the job was completed and stated they would take care of it next year because they were busyThey sent their sealer/repair company to my house in September to fix the issues but instead he wanted to charge me over $1,to touch up the paint and seal the patioHe stated that when a concrete patio is sealed, the sealer is good for two yearsIf my concrete patio was completed in June and sealed by CPR, why would I need my patio sealed again a year later in September 2015? They need to remove the photos of my patio from their website since nothing was signed that they could use pictures of my patio for their profitThis company doesn't stand by their work and will not fix the issues as stated aboveInstead their repair guy wanted to charge me over $1,after I paid them $9,for the walkway and concrete patioI want CPR to pay for all repairs to my patio as stated in the quote by their own repair/sealing company Regards, [redacted]

Revdex.com spoke with the business who advised that this consumer has an outstanding balance of $at this time, which the company has made special term agreements to be paid by consumer October through February The company has already spoke with the consumer at her home to rectify the puddling issue due to the pitch of the groundA section of the concrete is to be ripped out and reinstalled, even though the consumer hasn't paid for the work The company has stated that they will go out and rectify the puddling issue in the month of October

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The business stated that it would be back within weeks
to complete the repairsI would like this issue to remain open until this task is completed
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The crumbling driveway and faulty concrete is not a result of road saltCPR Custom Concrete is well aware we did have the driveway professionally sealedThe owner of CPR voiced concern the day the concrete was installed by them and they were notified that we had concerns even prior to the first winterCPR Custom Concrete will not stand behind their product or installationWe will not pay for boring when it is clear to the eye that the concrete is bad and crumblingThe road skirt was poured at the same time by a different concrete company and is fine.We expect a full refund of our cost for this driveway, plus the cost to have it removed and any legal fees we incurAt this point only monetary compensation is acceptableWe have given CPR ample time to correct this issue and it is detracting from the value of our homeWe will pursue this further
Regards,*** ***

Problem is because of a pre-existing problemHe was told from day one, his driveway needs replacing because it sunkWe did the sidewalk to match the driveway height to prevent a tripping hazardWe went back to put cuts in the driveway to help alleviate the problemWe will not refund, we tried to
appeaseThe only way to prevent the puddling is to put a new driveway inI notice there is no mention of the work done to fix his steps that were very dangerous

Revdex.com spoke with the business who advised that the consumer contracted for the patio and walkway, and the consumer barter with the company to do custom walls which they saw and liked from another consumers job, consumer only paid for walkway and patio, the walls the consumer is speaking about where
barter for the use of the consumer condo in *** *** Upon completion of the job the consumer told the company that they could take photos and even send other consumers to look at the jobThe issues the consumer is experiencing is due to weathering and wear and tear The company has done nothing wrongOwner Michael D*** has gone out and inspect the work and the issue is strictly a maintenance concerns The consumer needs to reseal the concrete in order to protect their investmentCompany has sent their sealer specialist on 9/3/to provide an estimate for a total cost of $ 1087.50, including tax: $for sealing of the patio and walkway and $touch up stain

To *** in response to *** ***ID # ***Our company policy is that the concrete contractor shall not be responsible for flaking/spaulding, chipping or hairline shrinkage cracksNor shall we be responsible for hairline shrinkage cracks that occur outside control jointsAfter workmen have left the job site, the contractor shall not be responsible for damage done to the concrete caused by wear and tearWalking or sitting on the concrete, spalding caused by salt damage animals vandalism or weather are not the responsibility of the contractor. Our company does not warranty the sealer due to the weather here in WNY *** D*** tells all his client that reseals are necessary due to the use and the elements of the weather here in WNY. *** D*** tells all his clients that reseals are necessary due to the use and the elements of the weather, sun, wind, rain, moisture, and the freezing and thawing we get in winterWe did *** *** job in June 2014.*** did not pay 9,for his job because we had bartered the walls for the use of his condo in *** *** which he does not want to admit When we left his job it was pristine At that time he did give us permission to take pictures of his job and told us we could send others over to see the beautiful work we didWe never promised to do anything for freeAt the beginning of the season the *** asked us if we would barter the condo in *** again so they didn't have to pay for us to reseal and touch up their jobIn September, we sent out *** *** a sealing specialist who is not affiliated with our company to take care of giving them an estimate to reseal and touch up their job Our company was extremely busy installing concrete at that time. Our company stands by our work but cannot be responsible for maintenance issuesWe recommend that *** *** maintain his concreteHe needs to pay to reseal his concrete which is needed for every client to protect their investment!

Business called - We went there with the concrete manufacturer ([redacted]), appeared to be salt damage, unknown when it was last sealed. Salt damage is not covered in our warranty. Consumer would have to have it core tested by the manufacturer to see if any other issue. Consumer did not want...

to pay for that.

Company called Revdex.com and advised they are going out on 5/13 to resolve

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The company did not address the following issues in their response to the complaint...1. The spaulding and pitting of the concrete on the patio.2. The chipping of the sawed joints on the patio.3. The border paint chipping along the edges of the patio. 4. I paid $9,100 for the deck and walkway, which was sealed upon completion of the job in June 2014. 5. Sean D[redacted] and Michael D[redacted] were aware of the problems with the spaulding, joint chipping, tops of the benches and in September 2014, 3 months after the job was completed and stated they would take care of it next year because they were busy.6. They sent their sealer/repair company to my house in September 2015 to fix the issues but instead he wanted to charge me over $1,000 to touch up the paint and seal the patio. He stated that when a concrete patio is sealed, the sealer is good for two years. If my concrete patio was completed in June 2014 and sealed by CPR, why would I need my patio sealed again a year later in September 2015? 7. They need to remove the photos of my patio from their website since nothing was signed that they could use pictures of my patio for their profit. This company doesn't stand by their work and will not fix the issues as stated above. Instead their repair guy wanted to charge me over $1,000 after I paid them $9,100 for the walkway and concrete patio. I want CPR to pay for all repairs to my patio as stated in the quote by their own repair/sealing company.  
Regards,
[redacted]

Revdex.com spoke with the business who advised that this consumer has an outstanding balance of $2350.00 at this time, which the company has made special term agreements to be paid by consumer October through February 2016.  The company has already spoke with the consumer at her home to rectify the...

puddling issue due to the pitch of the ground. A section of the concrete is to be ripped out and reinstalled, even though the consumer hasn't paid for the work.  The company has stated that they will go out and rectify the puddling issue in the month of October.