CPR Restoration and Cleaning Service, Incorporated

CPR did a ‘pack out” of my property after smoke and water damage from fire at adjoining property. ‘Cleaning”….more like looters on acid. I was assured both verbally and in writing that nothing would be thrown out without my approval. I received half a dozen pics for approval. Yet, they smashed, trashed $1000s of property and chucked it on sidewalk..or just thrown around house..garbage bags thrown on steps, half ton of my former property in pieces just thrown on sidewalk. Don’t know who they thought was going to remove that as not township trash pickup. And, they charged my insurance company over $40,000 for this…well crime..criminal mischief (what property damage is under) IMO. Have asked repeatedly for inventory and just get pics if a wall of boxes because everything I OWNED fits into a bankers box. Asked for companies liability insurance, names of workers…got nothing. I’ve resigned myself to the fact I’ll never see any of property again again and even if there is anything worth returning they will definitely extort you for whatever they didn’t get from insurance company. AND, when it was shown to them, they just denied it. Seriously, I trashed my owned property? There are things called Ring cameras and live across from train station which has many cameras and they were only ones who had code to lock box..btw, all the house keys were missing, so was my husband extra car key, half a bottle of prescription medicine and a debit card (thankfully expired). Pics are all post pack-out…some are even from CPR..like they were proud if this?! Nothing but grifters..sorry, IMO…grifters. Takes a certain kind sociopath to con people traumatized by disasters.

This complaint has been prompted by the legal action taken against [redacted] due to collections issuesThe issue is already being addressed by our attorney at [redacted] *** Please remove this complainn from our account since the matter is already a legal issue Regards, Debbie M [redacted]

This complaint has been prompted by the legal action taken against [redacted] due to collections issuesThe issue is already being addressed by our attorney at [redacted] *** Please remove this complainn from our account since the matter is already a legal issueRegards,Debbie M [redacted]

CPR Restoration would not be deterred or alter our service plan based on a city project (we quite often work directly for city/township and public divisions), and our website does not include information about free estimates of any kind (www.cprrestoration.com)Estimates that require site inspection and/or contaminant evaluation (such as a sewage or mold loss), are provided at a great expense to our company, and often accompany a feeIn the event we are contracted for the services, we customarily reduce our invoice by the value of the estimate costThe estimate value was initially provided verbally, with the written estimate provided on 3/(enclosed for reference), and no hour commitment was provided.Another receipt for the estimate services will be forwarded for [redacted] recordsSince a free estimate was not offered by us, we cannot provide a refund for these services renderedRegards,Debbie M [redacted]

Good afternowere called and authorized to do the work at [redacted] ***'s residenceWe have on file a Work Authorization and and Certificate of Completion both signed by the homeownerLetters were sent out to homeowner on 03/27/2017, 04/03/2017, 04/17/and 04/24/In addition to communication via letters, phone calls were made to the homeowner on 03/23/and 04/10/with no response by the homeowner in any mannerPlease let me know if copies of signed documents are neededFile has been sent to our Legal Department for collection ( [redacted] .Please let me know if there are any further questionsThank you!

The services, and billing arrangements for this have been preformed at the written authorization and satisfaction of [redacted] As agreed, the invoice for these service would be paid by his insurance carrier (who did receive the invoice prior to [redacted] as is customary)Enclosed is a copy of the Work Authorization, including the authorization for direct billing to the insurance carrier that [redacted] provided, as well as the Certificate of SatisfactionAdditionally I have included a copy of the correspondence between our internal Account Manager, and [redacted] 's Claims Adjuster confirming that payment has been approved for this workAs part of our course of business, CPR has negotiated the invoice for our services with the carrier, and submitted an original estimate of $1115.98, and we have each agreed to a value of $for this work.I believe this is a simple misunderstanding as to the process for insurance claimsWe have provided service for multiple occupants in this building, as well as the building owners themselves, each with varying degrees of coverageWhile we have tried to explain the complexities of such billing, there are many parties involved and it is relatively easy to become confused or concerned about the risk of out of pocket expensesThe enclosed should support that our work was done as authorized, to a satisfactory degree, and in a manner that complies with the authorized billing parties requirementsDebbie M [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] I am rejecting the business response because it is false! They never spoke to my mom and there is no way they got a statement from my mother saying soYes, my mother is the leasehold er of the property but I reside with her and the items broken are mine! The company is lying and if they spoke to my mom, why are they unable to tell me my mother's name?! It does not matter who is the tenant of the apartment, what matters is that their company broke my items inside the apartment when they came to do work and they are liable!!!! Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

While we have repeatedly expressed our sympathy’s for the damages discovered to [redacted] ’s, ceramics we do dispute our responsibilityCPR Restoration was contacted to provide cleaning of the storage units, by the owner of the facilityMrs Ellmer herself is not among CPR’s clients When initially contacted for the claimed damages an inspection was arranged to review the goods claimedAt that time, we arrived at the storage facility, and were asked to inspect the contents of the boxes we had to repackage after the original fire/smoke lossWhile services were provided to the storage units as indicated, a small portion of the boxes stored in [redacted] ’s unit were found to have sustained damages from the fire and/or fire suppression, which required repackingAt the time of inspection each of these boxes were opened, and no damages were found to the contents of these goodsFrom outside of the unit itself, goods were brought by [redacted] and family to the facility from offsiteIt was then explained that the goods in question were from plastic storage containers previously packed by (presumably by the [redacted] ), that had not been repacked, or even opened by CPR RestorationThese goods were transported from the storage facility, to [redacted] s home and at that time the damages were discovered [redacted] valued these goods at $and demanded nothing less than this value as compensation for the damages to goods we were not responsible for packing, and whose damages were not discovered until after handling by another party The condition of the contents of these packages was entirely unknown at the time of our services, was not altered by our services, and was moved under the control of another party Under the circumstances, we cannot assume responsibility for the claimed damagesRegards, Debbie M [redacted]

This complaint appears to be a legal issueThe client has obtained an attorney to address her allegations and has a significant balance remaining on her accountWe have attempted to make resolution, but at this point await attorneys response to address both issues; claimants allegations of damage and supporting documents for their value, and our outstanding balance

While we have repeatedly expressed our sympathy’s for the damages discovered to [redacted] ’s, ceramics we do dispute our responsibilityCPR Restoration was contacted to provide cleaning of the storage units, by the owner of the facilityMrs Ellmer herself is not among CPR’s clients When initially contacted for the claimed damages an inspection was arranged to review the goods claimedAt that time, we arrived at the storage facility, and were asked to inspect the contents of the boxes we had to repackage after the original fire/smoke lossWhile services were provided to the storage units as indicated, a small portion of the boxes stored in [redacted] ’s unit were found to have sustained damages from the fire and/or fire suppression, which required repackingAt the time of inspection each of these boxes were opened, and no damages were found to the contents of these goodsFrom outside of the unit itself, goods were brought by [redacted] and family to the facility from offsiteIt was then explained that the goods in question were from plastic storage containers previously packed by (presumably by the [redacted] ), that had not been repacked, or even opened by CPR RestorationThese goods were transported from the storage facility, to [redacted] s home and at that time the damages were discovered [redacted] valued these goods at $and demanded nothing less than this value as compensation for the damages to goods we were not responsible for packing, and whose damages were not discovered until after handling by another party The condition of the contents of these packages was entirely unknown at the time of our services, was not altered by our services, and was moved under the control of another party Under the circumstances, we cannot assume responsibility for the claimed damages.Regards,Debbie M [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Payment was made by my insurance company based on services renderedThe estimated bill was adjusted because it contained erroneous chargesAll of those charges were deducted from the initial bill except for the protection of contents claim estimating $I requesting pictures from the company of their claim, but under no circumstance did their claim hold trueThere was no evidence that plastic was used to cover the contents in the basementI called the company again and spoke with ** [redacted] who informed me that she had no other pictures of proofI find that the picture above is inconclusive of the claim that the contents in question were covered with plasticEspecially since everything in plastic bags seen in the picture were already packed in plastic bags before the incident.Regards, [redacted]

You have submitted a written account of the damages, and their discovery, stating that the containers were brought to your home and at that point damages were discoveredThis means that the goods were handled and transported by youAdditionally, you have explained and confirmed in your written notices that these were not among the goods that we have packed, but were previously packed by youUnder the circumstances, we cannot accept responsibility for the damages.
We are genuinely sorry for the loss you've experienced, but we do not feel it is fair to hold us responsible for damages when they goods were handled by other parties.
Regards,
Debbie M***

This matter is already being address in the Philadelphia CourtsSince the Revdex.com does not involve in legal disputes please close the complaint so that we can finalize in courtIf additional information is needed please feel free to contact me. Regards,Debbie M***

You have submitted a written account of the damages, and their discovery, stating that the containers were brought to your home and at that point damages were discoveredThis means that the goods were handled and transported by youAdditionally, you have explained and confirmed in your written notices that these were not among the goods that we have packed, but were previously packed by youUnder the circumstances, we cannot accept responsibility for the damages. We are genuinely sorry for the loss you've experienced, but we do not feel it is fair to hold us responsible for damages when they goods were handled by other parties. Regards,Debbie M***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: Again did your crew empty the entire unit to clean it or did they not? There were many containers and boxes already there that did not need to be repacked. Your crew only packed what was on the shelving loose but they had to move everything per my understanding out in order to clean it did they not. So which means they were not careful when taking out the already packed containers, boxes etc. We know how the stuff was packed originally. It was put in there and not touched for a year until the holidays. Your crew was not careful when they emptied the unit. We want reimbursement otherwise we will take it to small claims court. You are responsible not us. Regards,*** ***

This matter is already being address in the Philadelphia CourtsSince the Revdex.com does not involve in legal disputes please close the complaint so that we can finalize in courtIf additional information is needed please feel free to contact me.
Regards,
Debbie
M***

Payment included protective plastic that was used throughout flooring as illustrated in the photos that the insured receivedIt is labeled as default by the system to include contents, but this is not it's exclusive use All line items in our invoices are pre-determined line items that are used by both vendors and carriers alike that vary only based on the scopeAs you can see in the invoice that has been provided, there is no other notation of plastic materials, as this is the only place in came into useAdditionally, if the billing was considered to be an error (and it is not by the party responsible for issuing payment), reimbursement of this charge would be provided to the party who issued paymentAs noted, that is not the ***'s, but their insurance carrier whom approved and paid for our services.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Letters are only request for 5K payment, per request from insurance it still does not indicate what was done for this priceI did not call for service, they showed up, I call to ask them to remove their equipmentI was not there when equipment was picked up so curious as to what signature is on form as well.
Regards,
*** ***

We have done our part to reach amicable resolution on this matterWhile our invoice outlines charges in the amount of $4,273.38, and have agreed to accept a reduced
fee of $3,Some of the items included in this invoice are advance billings, such as the debris removal and equipment removal chargesUpon carrier/client approval debris removal (including a dump truck) are completedSince no notification was received on this particular project, the debris removal was not done and was then removed from the billAdditionally, other minor adjustments were made to reduce the billing and reach a settlement While the specific charges for the use of protective plastic was not among the reductions, this is because the charges were approved by the insurance adjuster on this file, and the work is supported in our photographs which have been sent to ***. ***Under the circumstance, I feel our existing concession totaling $are sufficient resolution for this file.
Regards,
*** ***
CPR Restoration

This company and its employees are disrespectful, unscrupulous vultures! My family had a fire and one of their representatives completely misrepresented himselfThey try to take full advantage of a devastating situationThey will pray on you while you're at your lowestIf anyone has a fire and/or flood and you see this company in front of your house, send them away immediatelyDo not talk to them at all!! I have never met someone as rude and dishonest as their company representative