CPR-Savers & First Aid Supply

Customer service issue (ID # [redacted] )I would like to apologize, as there seems to be confusionOn March 17th, customer [redacted] ordered an oxygen regulator tank valued at $Order was on backorder at that timeWhen customer [redacted] called in on April 5th, regarding his conserver not working properlyOur representative handled Mr [redacted] order with urgencyThe representatives informed [redacted] that a return label would be emailed to him, once [redacted] was able to print the return label he would then place on the box and send it back to us, [redacted] was informed that once we received package back in warehouse his new order will be shipped outOn April 15ththe package arrived in our warehouse and at that time Mr [redacted] was contacted and informed that his new order will be shipping out from our manufacture and it could take up to 3-business days to arrive which customer was aware ofOn April 20th, customer called back in saying that he would like a refund in the amount of $saying that he cannot wait any longer for his conserver to reach himOur representative informed [redacted] that we would have to contact manufacture and have the package re-routed back to their warehouse and at that time, he would be refunded for just the conserver for $because this was the only part Mr [redacted] sent in stating a malfunction Customer declined amountAs a customer service manager, we are happy to refund Mr [redacted] for the conserver, returned back to us for $

Pretty much everything CPR-Savers indicated in their response was false CPR-Savers never contacted me, I always contacted them, usually leaving messages and them never returning my calls The price that CPR-Savers is quoting for the conserver on their online prices is $and they are saying that its only $ Again, what they are saying is untrue

We are in receipt of a letter regarding ID#***.I have looked into this matter and as of 2/4/the product has been delivered to the customer We also reached out to the customer via email and phone to let him know his product was delivered.Please let me know if you need anything
further
*** ***Executive AssistantCPR Savers & First Aid Supply

Customer service issue (ID # ***)I would like to apologize, as there seems to be confusionOn March 17th, customer *** ordered an oxygen regulator tank valued at $Order was on backorder at that time. When customer *** called in on April 5th, regarding his
conserver not working properly. Our representative handled Mr*** order with urgencyThe representatives informed *** that a return label would be emailed to him, once *** was able to print the return label he would then place on the box and send it back to us, *** was informed that once we received package back in warehouse his new order will be shipped outOn April 15ththe package arrived in our warehouse and at that time Mr*** was contacted and informed that his new order will be shipping out from our manufacture and it could take up to 3-business days to arrive which customer was aware ofOn April 20th, customer called back in saying that he would like a refund in the amount of $saying that he cannot wait any longer for his conserver to reach himOur representative informed *** that we would have to contact manufacture and have the package re-routed back to their warehouse and at that time, he would be refunded for just the conserver for $because this was the only part Mr*** sent in stating a malfunction Customer declined amountAs a customer service manager, we are happy to refund Mr*** for the conserver, returned back to us for $

Pretty much everything CPR-Savers indicated in their response was false.  CPR-Savers never contacted me, I always contacted them, usually leaving messages and them never returning my calls.  The price that CPR-Savers is quoting for the conserver on their online prices is $314.95 and they are saying that its only $119.00.  Again, what they are saying is untrue.

Customer service issue (ID # [redacted])I would like to apologize, as there seems to be confusion. On March 17th, 2016 customer [redacted] ordered an oxygen regulator tank valued at $519.90. Order was on backorder at that time. When customer [redacted] called in on April 5th, 2016 regarding...

his conserver not working properly. Our representative handled Mr. [redacted] order with urgency. The representatives informed [redacted] that a return label would be emailed to him, once [redacted] was able to print the return label he would then place on the box and send it back to us, [redacted] was informed that once we received package back in warehouse his new order will be shipped out. On April 15th. 2016 the package arrived in our warehouse and at that time Mr. [redacted] was contacted and informed that his new order will be shipping out from our manufacture and it could take up to 3-10 business days to arrive which customer was aware of. On April 20th, 2016 customer called back in saying that he would like a refund in the amount of $314.95 saying that he cannot wait any longer for his conserver to reach him. Our representative informed [redacted] that we would have to contact manufacture and have the package re-routed back to their warehouse and at that time, he would be refunded for just the conserver for $119.95 because this was the only part Mr. [redacted] sent in stating a malfunction.  Customer declined amount. As a customer service manager, we are happy to refund Mr. [redacted] for the conserver, returned back to us for $119.95.

Thank you getting back with me regarding complaint ID# [redacted].Mr. [redacted] returned the regulator which is priced at $119.95 his tank was valued at $314.95 which gave him a total of $434.90 without tax. with tax his order came to $ 519.95. When Mr. [redacted] asked if he can return the regulator at that time Mr. [redacted] was informed by my customer service department that he would be refunded in the amount of $119.95 that cost of just the regulator. He was also informed that if he was to return the whole merchandise then he would get his entire refund back, Mr. [redacted] stated that he only wanted to return the regulator. When the regulator reached our warehouse 2 weeks after his initial call, he was refunded that same day. A representative called him and informed him that his refund was processed and it will take 24-48 hours for him to see his return back onto his card. At that time Mr. [redacted] had agreed and no further action was taken until our company received a letter in the mail from the Revdex.com. which we have provided a letter and I have spoken with Claudia over the phone and also spoken with Mr. [redacted] when he called in and sent me an email regarding his refund. If there is anything else that you need from me I would be glad to provide. You can contact me via email or phoneThank you!

We are in receipt of a letter regarding ID#[redacted].I have looked into this matter and as of 2/4/15 the product has been delivered to the customer.  We also reached out to the customer via email and phone to let him know his product was delivered.Please let me know if you need anything...

further.

[redacted]Executive AssistantCPR Savers & First Aid Supply

Thank you getting back with me regarding complaint ID# [redacted].Mr. [redacted] returned the regulator which is priced at $119.95 his tank was valued at $314.95 which gave him a total of $434.90 without tax. with tax his order came to $ 519.95. When Mr. [redacted] asked if he can return the regulator at that time Mr. [redacted] was informed by my customer service department that he would be refunded in the amount of $119.95 that cost of just the regulator. He was also informed that if he was to return the whole merchandise then he would get his entire refund back, Mr. [redacted] stated that he only wanted to return the regulator. When the regulator reached our warehouse 2 weeks after his initial call, he was refunded that same day. A representative called him and informed him that his refund was processed and it will take 24-48 hours for him to see his return back onto his card. At that time Mr. [redacted] had agreed and no further action was taken until our company received a letter in the mail from the Revdex.com. which we have provided a letter and I have spoken with Claudia over the phone and also spoken with Mr. [redacted] when he called in and sent me an email regarding his refund. If there is anything else that you need from me I would be glad to provide. You can contact me via email or phoneThank you!

T**s woman called me and stated that she was trying  to place an order online but needed some help with a few products, IE: w**ch one is better vs. the other. I told her In order to make her checkout easier I could assist her with her purchase and we could do it right over the phone. When...

she gave me her address I informed  her that it was a good t**ng she contacted me because we have to do quotes for s**pping to her location because even though it is classified as the united states, carriers classify her as international because she is an island. She said ok and we began to work on a quote for her. When we finished she said that she might  like to add a few more t**ngs to her order and to just leave it open and shed cal when she figured out what else she needed. I obliged and told her that I would go ahead and work on a s**pping quote for what she had now in case she didn't order anyt**ng  else. We hung up the phone and I worked up the quote for her. I emailed her January 10,2014 apologizing for the quoting delay that all s**p quotes must be approved before the can be sent to the customer. That day we found that she had placed an order online after I had sent her the quote. Her colleague [redacted] adams sends me an email saying "[redacted] below is final list- on [redacted] showed 54 in s**pping- [redacted] Appreciate if able a discount. Plan repeat business restocking supplies and increase in size after march or April" . [redacted] then emailed me wondering why she was getting a quote for s**pping fees when the website gave her free s**pping. Iexplained to her that Per our phone conversation, s**pping is not free to her location and that is why we were working on ordering over the phone. Iworked up the fees for her order online and sent a request  over to her and responded to her email on January 13th."[redacted],  S**pping charges were not applied to your order and since you are classified to s**pping companies as international  we would need to collect an additional fee as per our conversation Friday. Would you like me to send you a request through PayPal once the total amount is figured out? Unfortunately, your order is placed on hold until these funds are collected." She then responds in kind with "** laney additional fees were notdiscussed. I utilized your company's web site an placed my order and also put mu zip  into your company's web site w**ch then gave me a 54 dollar total for s**pping I an now hearing that the company's web site is making an error and you are now requesting additional funds because of the company's web site Is making an error if t**s is the case I consider t**s unacceptable as part of false advertising  and not fixing a known error on the company's web site, sincerely Iori allard" She clearly understood that she would need to pay s**pping  or she wouldn't have spent an hour on the phone  with  me working on a quote. I then sent her a response  at 11:58am on the same day(  jan13th)  "Ma'am, I spoke with [redacted] Allard on the phone multiple times  over the course of last week and informed her verbally  that  due to your location, s**pping  charges  would not calculate  properly on our website so the best route would be to order  directly  from  me, w**ch we started to do. I created  a quote including s**pping  costs and sent it over to her as of t**s morning at9:18am. When you order  from  our website, it states  that   **, [redacted] are considered international and therefore would incur  additional s**pping  charges  and you would be receiving a freight quote  after  the order is placed. You were only charged for the product  itself  as s**pping to you is manually calculated and sent over on a separate  request.  Until  we collects**pping  charges your  order  is placed on a permanent hold.  If you would likei can work  up your  quote  immediately. I can send t**s over to you as soon as it is approved  but unfortunately, because the quote I sent over is more than the order  you placed via our website, I would need to recalculate the s**pping  costs and have my manager look them  over once more.S**ppingOrders Wit**n the U.S.Orders wit**n the contiguous United States will be s**pped via UPS or FedEx Ground. We will also use USPS for small items. Please note that although most orders do s**p the same day, some orders require 48 hours for processing and packaging and willarrive in 3 to 10 business days. T**s is not a s**pping guarantee. Please contact us forexpedited s**pping if you need it sooner. We s**p from approximately 10 differentwarehouses. Some items may need to be back ordered, w**ch could require up to twoweeks for processing and packaging. Large or heavy orders will be subject to a s**pping quote. Anyt**ng over 150 lbs will have to be delivered by truck on a pallet.Orders Outside the USClick here to see all the places we s**p to.International orders consist of Canada and any country outside the US. An international freight quote will need to be manually calculated by a CPR Savers representative, w**ch will be based on the weight of the order and where it is s**pping. All duties and taxes that international customs charge to release the order will be the customer's responsibility to pay. Other states such as: Puerto Rico, Hawaii, and Alaska may require a freight quote to be manually determined by a representative of CPR Savers based on the weight and size of the order.Large or heavy orders will be subject to a s**pping quote. Anyt**ng over 150 lbs will have to be delivered by truck on a pallet.Please contact us at [email protected] or call us at [redacted] for more information on options and pricing for delivery outside the US.Free S**pping!Free standard ground s**pping offered to the contiguous 48 states on all orders totaling $75 or more. International orders and AK, **, Puerto Rico, etc. are excluded. There will be additional fees for expedited s**pping.Free s**pping cannot be combined with any other offer or discount.*Certain bulk and heavy items as well as items that s**p on a pallet may not be eligible for free s**pping.S**pping CostsBelow is a table to show you the cost of s**pping via UPS or FedEx Ground (wit**n theUS):Amount of OrderCost$.01 .$49 99$9.50$50.00.$74.99$14.50$75.00 and UpFREE!S**pping Quotes are Not ExactUnderstand that s**pping charges quoted are not exact. Some orders (i.e. bulky, heavier products) may be modified after your order, w**ch could result in a decrease or increase in s**pping and handling fees. Orders s**pped to Guam, Virgin Islands, Alaska, or Hawaii will require additional s**pping charges. You agree to be responsible for any additional s**pping and handling fees. You will be notified of any charges.Expedited OrdersYou may choose from several different s**pping options: Overnight, 2-Day Air, orExpress Saver (3-Day Air). All expedited s**pping methods will require a s**pping quote to be manually done by a representative of CPR Savers. The quote will be based on the weight of the items ordered, when the order must be received, and where it is s**pping to. You are paying tor guaranteed delivery, so these services are guaranteed.Expedited orders must be placed over the phone. Call us at [redacted].PO BoxesFedEx and UPS do not deliver to PO boxes.Address ChangesAll address changes made after the order has been processed and s**pped out may be subject to a $10 charge incurred by FedEx to make any address modifications. T**s payment will need to be made before the address change will take effect. Only a CPR Savers representative can make these changes to the address.Signature RequirementsDepending on the item's price, amount, and/or the nature of the items sent, some orders will be sent with a signature required and will not be left at the s**pping address. You agree to be present for delivery of your order or res**pping, handlingand/or restocking fees will be charged.By placing an order with CPR Savers and First Aid Supply, you are acknowledging that you have read and agree to comply with our s**pping policies.

Customer service issue (ID # [redacted])I would like to apologize, as there seems to be confusion. On March 17th, 2016 customer [redacted] ordered an oxygen regulator tank valued at $519.90. Order was on backorder at that time. When customer [redacted] called in on April 5th, 2016 regarding...

his conserver not working properly. Our representative handled Mr. [redacted] order with urgency. The representatives informed [redacted] that a return label would be emailed to him, once [redacted] was able to print the return label he would then place on the box and send it back to us, [redacted] was informed that once we received package back in warehouse his new order will be shipped out. On April 15th. 2016 the package arrived in our warehouse and at that time Mr. [redacted] was contacted and informed that his new order will be shipping out from our manufacture and it could take up to 3-10 business days to arrive which customer was aware of. On April 20th, 2016 customer called back in saying that he would like a refund in the amount of $314.95 saying that he cannot wait any longer for his conserver to reach him. Our representative informed [redacted] that we would have to contact manufacture and have the package re-routed back to their warehouse and at that time, he would be refunded for just the conserver for $119.95 because this was the only part Mr. [redacted] sent in stating a malfunction.  Customer declined amount. As a customer service manager, we are happy to refund Mr. [redacted] for the conserver, returned back to us for $119.95.

Pretty much everything CPR-Savers indicated in their response was false.  CPR-Savers never contacted me, I always contacted them, usually leaving messages and them never returning my calls.  The price that CPR-Savers is quoting for the conserver on their online prices is $314.95 and they are saying that its only $119.00.  Again, what they are saying is untrue.