CPR School House

In response to the complaint from [redacted] we can provide the following additional information on our position While we strive to meet the needs of each of our clients in this case we were not able to provide the resolution he wanted.Our class refund policy is clearly stated when the client registers for a class online It states that all class registrations are not refundableHowever, in the event a student is unable to attend a class they have paid for we will allow them to attend any other regularly scheduled class within days on a space available basis.The student contacted our offices less than minutes before the class began to inform us he would not be able to attend We told him that we could reschedule him per our policy to the next classIt was this next class that was cancelled due to no enrollment resulting in no available space for makeup students The class Mr [redacted] registered for and paid for was held We contacted the student and offered him multiple dates that would be available and offered both the extend our policy past thedays as well as the option to meet him privately in our offices at no extra charge to perform a skills assessment so that he could complete his re-certificationHe refused all of our offers and instead chose to take the class with an alternate provider.The student then contacted our payment processor to request a charge-back Upon review by the processor they found we had not violated our refund policy and denied his request for a refund.While we are sorry that this student was unable to attend the non-refundable class he registered for we did do everything possible to offer multiple days and methods where he could complete the training It is unfortunate that he feels he was not treated fairly Based on our written policies that he was fully aware of and the fact that he did not attend the class we are unable to approve his request for a refund.We do have copies of all correspondence with the client and would be happy to make those available to you if needed to help resolve this issue.Please let me know if you have any additional questions Thank you!Brian H***

In response to the complaint from [redacted] we can provide the following additional information on our position.  While we strive to meet the needs of each of our clients in this case we were not able to provide the resolution he wanted.Our class refund policy is clearly stated when the...

client registers for a class online.  It states that all class registrations are not refundable. However, in the event a student is unable to attend a class they have paid for we will allow them to attend any other regularly scheduled class within 30 days on a space available basis.The student contacted our offices less than 90 minutes before the class began to inform us he would not be able to attend.  We told him that we could reschedule him per our policy to the next class. It was this next class that was cancelled due to no enrollment resulting in no available space for makeup students.  The class Mr. [redacted] registered for and paid for was held.  We contacted the student and offered him multiple dates that would be available and offered both the extend our policy past the30 days as well as the option to meet him privately in our offices at no extra charge to perform a skills assessment so that he could complete his re-certification. He refused all of our offers and instead chose to take the class with an alternate provider.The student then contacted our payment processor to request a charge-back.  Upon review by the processor they found we had not violated our refund policy and denied his request for a refund.While we are sorry that this student was unable to attend the non-refundable class he registered for we did do everything possible to offer multiple days and methods where he could complete the training.  It is unfortunate that he feels he was not treated fairly.  Based on our written policies that he was fully aware of and the fact that he did not attend the class we are unable to approve his request for a refund.We do have copies of all correspondence with the client and would be happy to make those available to you if needed to help resolve this issue.Please let me know if you have any additional questions.  Thank you!Brian H[redacted]

In response to the complaint from [redacted] we can provide the following additional information on our position.  While we strive to meet the needs of each of our clients in this case we were not able to provide the resolution he wanted.Our class refund policy is clearly stated...

when the client registers for a class online.  It states that all class registrations are not refundable. However, in the event a student is unable to attend a class they have paid for we will allow them to attend any other regularly scheduled class within 30 days on a space available basis.The student contacted our offices less than 90 minutes before the class began to inform us he would not be able to attend.  We told him that we could reschedule him per our policy to the next class. It was this next class that was cancelled due to no enrollment resulting in no available space for makeup students.  The class Mr. [redacted] registered for and paid for was held.  We contacted the student and offered him multiple dates that would be available and offered both the extend our policy past the30 days as well as the option to meet him privately in our offices at no extra charge to perform a skills assessment so that he could complete his re-certification. He refused all of our offers and instead chose to take the class with an alternate provider.The student then contacted our payment processor to request a charge-back.  Upon review by the processor they found we had not violated our refund policy and denied his request for a refund.While we are sorry that this student was unable to attend the non-refundable class he registered for we did do everything possible to offer multiple days and methods where he could complete the training.  It is unfortunate that he feels he was not treated fairly.  Based on our written policies that he was fully aware of and the fact that he did not attend the class we are unable to approve his request for a refund.We do have copies of all correspondence with the client and would be happy to make those available to you if needed to help resolve this issue.Please let me know if you have any additional questions.  Thank you!Brian H[redacted]