CPS Authority

Please ship the unit back to us - CPS Authority Lee Rd Opelika, AL If you will, include a letter stating that you would like to return the unit for a refund Also let us know the cost of the shipping and we will also refund you the difference to pay the shipping cost Please make sure that everything is included with the unit and have it packaged well so no damage will occur during shipping When the unit has shipped, please send us the tracking information through here Thanks

serif;"> On August 22nd, I filed a complaint against CPS Authority (www.cpsauthority.com) in regards to improper merchandise that was substituted in place of what I had originally ordered Today, August 26th, I was contacted by the company and was offered a product that would fit my needs plus a refund of the difference I don't have a control number for my complaint, but I wanted to advise the contact by the vendor and the offer that I agreed to Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This was purchased through Amazon, but was fulfilled by cpsThe order was placed on 1/5/and the order # was ***###-###-#### [redacted] Regards, [redacted]

With the additional information we were able to locate the customer's account Since there is a defect with the product, the customer is certainly cover under warranty We are asking for the unit to be sent to us for repair We will throughly check the unit and have it shipped back to the customer We have attached our Quality Return Form This form will need to be filled out and placed inside the return of the unit If there are any questions please let us know

We have issued a refund for the shipping See below -
"">02/24/08:54:
Refund Issued
REFUND INITIATEDTrans ID:*** ***
Gross Refund Amt:
Refund Issued; shipping

We have sent the return shipping label Return the product by using the prepaid shipping label and a full refund will be issued back to the card holder We have attached the shipping label

serif;">
On August 22nd, I filed a complaint against CPS Authority (www.cpsauthority.com) in regards to improper merchandise that was substituted in place of what I had originally ordered.  Today, August 26th, I was contacted by the company and was offered a product that would fit my needs plus a refund of the difference.  I don't have a control number for my complaint, but I wanted to advise the contact by the vendor and the offer that I agreed to.
 
Thank you,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I consider this complaint resolved. In addition, I respectfully request that the Revdex.com remove any negative rating associated with this complaint as the business has resolved the situation to the best that was with in their control.
I have already received the refund for shipping.  It should be noted that after finally speaking with [redacted] at CPS I am totally satisfied with their response.  It appears the situation is actually being made worse by the USPS in that the item that was shipped by them in good faith by Priority Mail 2-3 day delivery at this date (7 days later) still has not arrived and is still navigating its way through the postal system through a series of misroutings on their part.  This creates a situation where as neither myself nor CPS can claim the package as "lost" as there is still active tracking.  If anyone needs to be held accountable for their actions it is the United States Postal Service.  If possible I would request that the Revdex.com look into the USPS actions with regards to this issue.  The tracking number on the package is [redacted]5.
Regards,
[redacted]

My office manager has spoken with the customer and has taken care of the situation. She has shipped out the items that were requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This was purchased through Amazon, but was fulfilled by cps. The order was placed on 1/5/14 and the order # was [redacted]###-###-####[redacted]
Regards,
[redacted]

Our company was unable to provide the customer product as the customer requested.  A full refund was generated back to the customer as requested.

Please ship the unit back to us - 
CPS Authority
2540 Lee Rd 47
Opelika, AL 36804
 
If you will, include a letter stating that you would like to return the unit for a refund.  Also let us know the cost of the shipping and we will also refund you the difference to pay the shipping cost.  Please make sure that everything is included with the unit and have it packaged well so no damage will occur during shipping.  When the unit has shipped, please send us the tracking information through here.
 
Thanks.

RE: Revdex.com Case# [redacted] - [redacted]...

[redacted]
We have received the concern that was submitted by the Revdex.com. We need additional information. First, we attempted to look up the customer's information in our system with the information that was provided. His name was the only information that was provided to us — [redacted]l. We are unable to locate any information in our system. We searched our system by just the first name "[redacted]" and then we searched just for last name "[redacted]". It may be possible that the order was made with a different name or company name. Please provide the order number, copy of the invoice, or any other additional information so that we can locate the customer’s information.
Also, we attempted to make contact with the person with the phone number that was provided and we also attempted to contact your agency several times by phone but have not had any success..
Please provide additional information so that this case can be settled or closed.
Thanks.