CPXi

[redacted] ’s complaint states he was not able to navigate our website to opt out of... advertising from Adready.com. The complaint further alleges that our company does not return phone calls.The complaint asks to opt out of "their advertising". We respond that opting out can be only be accomplished by not visiting websites on the internet that show advertisements to their users. These are third party websites that we do not own and we do not control. Websites work with ad marketing companies to pay for the content that users see on their websites. Users should carefully read the terms and conditions and privacy polices of all websites they visit to understand what they are agreeing to by visiting a website and consuming that websites content.The Adready.com website as well as all CPXi corporate sites provide for and include an easy and clear opt out mechanism for consumers to opt out of behavioral advertising. Our policies and opt out mechanism meet all guidelines and best practices as provided by the IAB's Self-Regulatory Program for Online Behavioral Advertising incorporating the NAI's Consumer Opt-out mechanism. Any user that wants to opt out of behavioral online advertising can do so by clicking on the About Ads logo or the words "Ad Choices" that are located on every page of our websites in the footer of the page.We believe this response should resolve [redacted] ’s concerns. We are happy to provide further information should it be requested.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We apologize that you as a consumer are having a hard time understanding online advertising and how the technologies workWe are committed to a transparent experience for consumers and we are taking the time to address your concernsOur initial response explained that we meet all requirements and industry best practices to inform users about behavioral targeting and you as a consumer should take the time to do the research about online advertising and behavioral targeting to better educate yourself about these technologiesWe are an industry leader in terms our business practicesThere is a lot of research and material available if you take the time to search online for this informationTo help you along here are some relevant links: ***
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*** All of our websites including the site you initial complained about, adready.com provide an “AdChoices” link on every page of the siteThis link allows you to opt out of behavioral advertisingThe process to opt-out is quick and simpleThe industry standard is to have the opt out “AdChoices" logo in the footer of all websites so that you do not have to, as you say “go look for it”Steps to Opt Out of Behavioral Advertising on Adready.com : 1) Click on the “AdChoices” link that takes you to our policy and explanation on how to opt out of behavioral advertising 2) On the page it very clearly says "If you wish to opt out of targeted ads based on the AdReady cookie, please click here.” 3) When you click on “here” you will then land on the Digital Advertising Alliance’s opt-out page where you can opt out of most companies cookies used for behavioral targeting 4) You can select all or some of the companies and then you are opted out of behavioral advertising from those companiesTo ensure you are not receiving behavioral advertising from Adready.com please select all of the companies on the listWe hope this provides you with enough information that you can use on our sites but on all sites you visit across the internet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I understand the first part of their response, however the second part of their response is a load of language. Compliance with regulations and having to select this section or that still does make it easy to navigate. Why not have transparency and just show the opt out selection up front, instead of having to go look for it?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I understand the first part of their response, however the second part of their response is a load of language. Compliance with regulations and having to select this section or that still does make it easy to navigate. Why not have transparency and just show the opt out selection up front, instead of having to go look for it?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]’s complaint states he was not able to navigate our website to opt out of advertising from Adready.com. The complaint further alleges that our company does not return phone calls.The complaint asks to opt out of "their advertising". We respond that opting out can be only be...

accomplished by not visiting websites on the internet that show advertisements to their users. These are third party websites that we do not own and we do not control. Websites work with ad marketing companies to pay for the content that users see on their websites. Users should carefully read the terms and conditions and privacy polices of all websites they visit to understand what they are agreeing to by visiting a website and consuming that websites content.The Adready.com website as well as all CPXi corporate sites provide for and include an easy and clear opt out mechanism for consumers to opt out of behavioral advertising. Our policies and opt out mechanism meet all guidelines and best practices as provided by the IAB's Self-Regulatory Program for Online Behavioral Advertising incorporating the NAI's Consumer Opt-out mechanism. Any user that wants to opt out of behavioral online advertising can do so by clicking on the About Ads logo or the words "Ad Choices" that are located on every page of our websites in the footer of the page.We believe this response should resolve [redacted]’s concerns. We are happy to provide further information should it be requested.

[redacted]’s complaint states he was not able to navigate our website to opt out of...

advertising from Adready.com. The complaint further alleges that our company does not return phone calls.The complaint asks to opt out of "their advertising". We respond that opting out can be only be accomplished by not visiting websites on the internet that show advertisements to their users. These are third party websites that we do not own and we do not control. Websites work with ad marketing companies to pay for the content that users see on their websites. Users should carefully read the terms and conditions and privacy polices of all websites they visit to understand what they are agreeing to by visiting a website and consuming that websites content.The Adready.com website as well as all CPXi corporate sites provide for and include an easy and clear opt out mechanism for consumers to opt out of behavioral advertising. Our policies and opt out mechanism meet all guidelines and best practices as provided by the IAB's Self-Regulatory Program for Online Behavioral Advertising incorporating the NAI's Consumer Opt-out mechanism. Any user that wants to opt out of behavioral online advertising can do so by clicking on the About Ads logo or the words "Ad Choices" that are located on every page of our websites in the footer of the page.We believe this response should resolve [redacted]’s concerns. We are happy to provide further information should it be requested.

Review: CPXi also DBA AdReady does not return phone calls. I went to opt out of their advertising and they make it so difficult to navigate their site. They list a phone number to call but all you get is a recording stating that they are on the phone and will get back to you. I called early this morning and have not heard anything, as of 3:35 PM, so I called them again and got the same recording but this time I had an option of transferring to Ali W[redacted] 's(sp) cell phone and received a recorded message that this was an invalid number. So I called back again and encountered the same recording I got the first time.Desired Settlement: I want to opt out of their very annoying advertising when I am online. That's all, simple.

Business

Response:

[redacted]’s complaint states he was not able to navigate our website to opt out of advertising from Adready.com. The complaint further alleges that our company does not return phone calls.The complaint asks to opt out of "their advertising". We respond that opting out can be only be accomplished by not visiting websites on the internet that show advertisements to their users. These are third party websites that we do not own and we do not control. Websites work with ad marketing companies to pay for the content that users see on their websites. Users should carefully read the terms and conditions and privacy polices of all websites they visit to understand what they are agreeing to by visiting a website and consuming that websites content.The Adready.com website as well as all CPXi corporate sites provide for and include an easy and clear opt out mechanism for consumers to opt out of behavioral advertising. Our policies and opt out mechanism meet all guidelines and best practices as provided by the IAB's Self-Regulatory Program for Online Behavioral Advertising incorporating the NAI's Consumer Opt-out mechanism. Any user that wants to opt out of behavioral online advertising can do so by clicking on the About Ads logo or the words "Ad Choices" that are located on every page of our websites in the footer of the page.We believe this response should resolve [redacted]’s concerns. We are happy to provide further information should it be requested.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I understand the first part of their response, however the second part of their response is a load of language. Compliance with regulations and having to select this section or that still does make it easy to navigate. Why not have transparency and just show the opt out selection up front, instead of having to go look for it?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize that you as a consumer are having a hard time understanding online advertising and how the technologies work. We are committed to a transparent experience for consumers and we are taking the time to address your concerns. Our initial response explained that we meet all requirements and industry best practices to inform users about behavioral targeting and you as a consumer should take the time to do the research about online advertising and behavioral targeting to better educate yourself about these technologies. We are an industry leader in terms our business practices. There is a lot of research and material available if you take the time to search online for this information. To help you along here are some relevant links: [redacted] All of our websites including the site you initial complained about, adready.com provide an “AdChoices” link on every page of the site. This link allows you to opt out of behavioral advertising. The process to opt-out is quick and simple. The industry standard is to have the opt out “AdChoices" logo in the footer of all websites so that you do not have to, as you say “go look for it”. Steps to Opt Out of Behavioral Advertising on Adready.com : 1) Click on the “AdChoices” link that takes you to our policy and explanation on how to opt out of behavioral advertising 2) On the page it very clearly says "If you wish to opt out of targeted ads based on the AdReady cookie, please click here.” 3) When you click on “here” you will then land on the Digital Advertising Alliance’s opt-out page where you can opt out of most companies cookies used for behavioral targeting 4) You can select all or some of the companies and then you are opted out of behavioral advertising from those companies. To ensure you are not receiving behavioral advertising from Adready.com please select all of the companies on the list. We hope this provides you with enough information that you can use on our sites but on all sites you visit across the internet.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,