The customer signed a repair order that stated:CUSTOMER REQUESTS NEW KEY AND FOB AND PROGRAMMED TO VEHICLEthat is what we didDue to the misunderstanding we were willing to reimburse the customer $This was offered as goodwill onlyIf customer is satisfied with that we will process the reimbursementWe are not willing to replace the lock cylindersPlease advise if the reimbursement should be sent [redacted] *** Service Manager
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
The customer signed a repair order that stated:CUSTOMER REQUESTS NEW KEY AND FOB AND PROGRAMMED TO VEHICLEthat is what we didDue to the misunderstanding we were willing to reimburse the customer $This was offered as goodwill onlyIf customer is satisfied with that we will process the reimbursementWe are not willing to replace the lock cylindersPlease advise if the reimbursement should be sent [redacted] *** Service Manager