Re: Complaint # [redacted] Dear [redacted] Thank you again for forwarding [redacted] information regarding his refund which he states has not posted back to his credit card as promised in our last responseWe sent a query to our merchant processor service center requesting documentation supporting these transactionsWhat they found was that there was a batch settlement error that resulted in the file being terminated therefore the credit not issued as expectedPlease convey our sincere apologies to [redacted] for our error and the inconvenience this may have causedWe requested a refund check for $to be sent to [redacted] from our accounting department [redacted] should receive it within the next days to his New York address on file We appreciate [redacted] and your office for notifying us of this matterPlease let us know if there is any further action needed on our partBest Regards, Sandra W [redacted] ***rvisor l us why here
Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam:Thank you for taking the time to forward Ms [redacted] ’s information regarding her subscription service with Southwest Periodical Service.I have reviewed our files, which indicate that Ms [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on January 14, The details of the subscription agreement were presented at length both verbally and in writingMs [redacted] was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the serviceInstead, she accepted the terms and conditions and agreed to complete her monthly payments.The information we have on file such as her address, phone number, and email address are the same as the contact information Ms [redacted] provided to your officeWe have made several attempts to contact Ms [redacted] to discuss her account over the last several months; but were unsuccessful in doing soOn June 3, Ms [redacted] called our customer service department disputing the validity of the accountOur records show that Ms [redacted] ’s account was canceled that day as a result of that conversationBe assured that Ms [redacted] ’s account with Southwest Periodical Service reference number [redacted] is canceled with further obligationMoreover, we have added Ms [redacted] to our “Do Not Call” list to ensure we do not contact her in the future.Sincerely, [redacted] [redacted] Client Service Supervisor
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Sir/ Madam:Thank you for taking the time to forward Mrs [redacted] ’s information regarding her subscription service with Southwest Periodical Service.I have reviewed our files, which indicate that Mrs [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on November 15, The details of the subscription agreement were presented at length both verbally and in writingWith Mrs [redacted] ’s continued acceptance, her final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price.Our records further indicate that on November 18, Mr [redacted] contacted our customer service department and insisted on canceling his wife’s account due to financial constraintsAlthough our representative attempted to adjust the account so that the monthly payments would be more in line with their budget, Mr [redacted] was resolute As requested Mrs [redacted] ’s account reference number [redacted] with Southwest Periodical Service was canceled that dayFurthermore, a letter confirming the cancellation was sent to the [redacted] ’s for their recordsBe assured that Mrs [redacted] has no further financial obligation on behalf of this service and we have not contacted her since the cancellationWe have added Mrs [redacted] to our “Do Not Call” list for future promotions so we will not attempt to contact her againI feel it necessary to mention that we cannot speak to any other service she may or may not have with another company.Sincerely, [redacted]
Dear Sir/ Madam:Thank you for taking the time to forward Mr***’s information regarding his subscription service with Southwest Periodical Service.I have reviewed our files, which indicate that Mr [redacted] was contacted by a representative from our sales division and agreed to purchase the magazine service on April 17, The details of the subscription agreement were presented at length both verbally and in writingWith Mr***’s continued acceptance his final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales priceMr [redacted] first contacted our office on April 23, with concerns pertaining to making his monthly payments due to financial constraintsIn an effort to assist Mr [redacted] our representative made adjustments to his account to lower the amount he would pay each month as well as changed the magazines titles to the ones Mr [redacted] had selected In addition to lowering the cost and correcting the magazines, we deferred billing for days to allow time for the magazines to arrive at his home Mr [redacted] indicated that this was reasonable and acceptable at that timeOn June 21, Mr [redacted] contacted our office and updated his credit card informationHe also inquired as to when he would receive the IpadOur representative explained that the Ipad offer was through a website he had visited which was not owned by us but by one of our marketing partnersShe provided the web address and advised him that he would need to direct any other inquiries regarding that offer through that websiteWe have had no further contact with Mr*** until nowDespite the above, it is certainly not our intention to continue a service unwanted by Mr***; accordingly his account reference number [redacted] with Southwest Periodical Service has been canceled and the remaining balance relinquishedBe assured that Mr [redacted] has no further financial obligation and we will not contact him again.Sincerely, [redacted] Client Service Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Re: Complaint # [redacted] Dear [redacted] Thank you again for forwarding [redacted] information regarding his refund which he states has not posted back to his credit card as promised in our last responseWe sent a query to our merchant processor service center requesting documentation supporting these transactionsWhat they found was that there was a batch settlement error that resulted in the file being terminated therefore the credit not issued as expectedPlease convey our sincere apologies to [redacted] for our error and the inconvenience this may have causedWe requested a refund check for $to be sent to [redacted] from our accounting department [redacted] should receive it within the next days to his New York address on file We appreciate [redacted] and your office for notifying us of this matterPlease let us know if there is any further action needed on our partBest Regards, Sandra W [redacted] ***rvisor l us why here
Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam:Thank you for taking the time to forward Ms [redacted] ’s information regarding her subscription service with Southwest Periodical Service.I have reviewed our files, which indicate that Ms [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on January 14, The details of the subscription agreement were presented at length both verbally and in writingMs [redacted] was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the serviceInstead, she accepted the terms and conditions and agreed to complete her monthly payments.The information we have on file such as her address, phone number, and email address are the same as the contact information Ms [redacted] provided to your officeWe have made several attempts to contact Ms [redacted] to discuss her account over the last several months; but were unsuccessful in doing soOn June 3, Ms [redacted] called our customer service department disputing the validity of the accountOur records show that Ms [redacted] ’s account was canceled that day as a result of that conversationBe assured that Ms [redacted] ’s account with Southwest Periodical Service reference number [redacted] is canceled with further obligationMoreover, we have added Ms [redacted] to our “Do Not Call” list to ensure we do not contact her in the future.Sincerely, [redacted] [redacted] Client Service Supervisor
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Sir/ Madam:Thank you for taking the time to forward Mrs [redacted] ’s information regarding her subscription service with Southwest Periodical Service.I have reviewed our files, which indicate that Mrs [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on November 15, The details of the subscription agreement were presented at length both verbally and in writingWith Mrs [redacted] ’s continued acceptance, her final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price.Our records further indicate that on November 18, Mr [redacted] contacted our customer service department and insisted on canceling his wife’s account due to financial constraintsAlthough our representative attempted to adjust the account so that the monthly payments would be more in line with their budget, Mr [redacted] was resolute As requested Mrs [redacted] ’s account reference number [redacted] with Southwest Periodical Service was canceled that dayFurthermore, a letter confirming the cancellation was sent to the [redacted] ’s for their recordsBe assured that Mrs [redacted] has no further financial obligation on behalf of this service and we have not contacted her since the cancellationWe have added Mrs [redacted] to our “Do Not Call” list for future promotions so we will not attempt to contact her againI feel it necessary to mention that we cannot speak to any other service she may or may not have with another company.Sincerely, [redacted]
Dear Sir/ Madam:Thank you for taking the time to forward Mr***’s information regarding his subscription service with Southwest Periodical Service.I have reviewed our files, which indicate that Mr [redacted] was contacted by a representative from our sales division and agreed to purchase the magazine service on April 17, The details of the subscription agreement were presented at length both verbally and in writingWith Mr***’s continued acceptance his final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales priceMr [redacted] first contacted our office on April 23, with concerns pertaining to making his monthly payments due to financial constraintsIn an effort to assist Mr [redacted] our representative made adjustments to his account to lower the amount he would pay each month as well as changed the magazines titles to the ones Mr [redacted] had selected In addition to lowering the cost and correcting the magazines, we deferred billing for days to allow time for the magazines to arrive at his home Mr [redacted] indicated that this was reasonable and acceptable at that timeOn June 21, Mr [redacted] contacted our office and updated his credit card informationHe also inquired as to when he would receive the IpadOur representative explained that the Ipad offer was through a website he had visited which was not owned by us but by one of our marketing partnersShe provided the web address and advised him that he would need to direct any other inquiries regarding that offer through that websiteWe have had no further contact with Mr*** until nowDespite the above, it is certainly not our intention to continue a service unwanted by Mr***; accordingly his account reference number [redacted] with Southwest Periodical Service has been canceled and the remaining balance relinquishedBe assured that Mr [redacted] has no further financial obligation and we will not contact him again.Sincerely, [redacted] Client Service Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]