C.R. Loughead, Incorporated

I went to Loughead to finance a carWas given an offer and slept on it overnightThe following morning I got a call from the salesman around 9am asking me if I came to a decisionWhen I told him I did some reasearch overnight and found out on Kelley Blue Book that the MSRP price was different than what he offered meHe immediately got upset and insulted me calling me uneducated, that I make poor decisions in life and should invest in a transpassThen without giving me a chance to speak hung up on meI immediately called the store back and asked for a managerWhen I explained to the manager what happened he told me he would give me a call backWithin a few hours I did get a call backThe manager offered me the car at a lower price and told me he was sorry for his employee's actionsI dont understand how this behavior is expected? I also work in sales and behavior like this is NOT ACCEPTABLE AT ALLI do not reccommend anyone to shop her unless you can tolerate disrespect sales associates who belittle their customers!

Hello,
Facts:** *** vehicle was certainly involved in the red light violation (from online video of incident)
*** *** township wrongly assigned responsibility to *** Leasing in *** CA because at first look of PA registration had *** as
vehicle ownerLater *** informed *** *** township that vehicle was sold by Loughead *** and lease customer was *** ***
Again *** *** township assigned violation wrongly to Loughead *** rather than vehicle leaseeTag assigned to vehicle has been verified to belong to *** ***
*** supplied this tag when leasing his new ***Loughead *** never had tag assigned to them everOn Saturday May 3rd, Loughead *** received first notice about said violationOn Monday office staff at Loughead *** looked up TAG number on PENDOT system and identified it as ***'sOn Monday Loughead *** mailed violation to ***, accidentally without cover letter*** assumed he was the responsible party and paid violation online from instructions on violation
When ticket was paid by ***, violation was still in the name of Loughead *** PA driver number was not actually associated with violation, nor was a NJ violation tracking driver number (used to identify common out of state drivers privileges to drive in NJ)
*** *** township district court was contacted by Loughead *** requesting to re-open violation with Judge
*** was offered the opportunity by Loughead *** to re-open violation with Judge.
To this Date, *** has not contacted Loughead *** to request the re-openLoughead *** believes that time may have expired to re-open case with Judge, but does not know first hand
Supporting documents available upon request (small fee may be associated with some)
Original Lease paperworkOrignal Transfer TAG registrationCopy of ViolationCopy of Video of violationCopy of payment receipt *** paidWe suggest *** consider many options to handling the violation Loughead *** would gladly petition the *** *** District Court to re-open case so the *** can have his day in court In review of the video, *** *** approached the intersection at medium rate of speed, never dropped below mph (clocked by video) and made an illegal right turn without stopping He has not encountered a violation under his PA drivers number, nor under a NJ drivers number If *** should loose in court against *** *** Township, the violation would most certainly be assigned to *** ***
Regards,
Loughead ***

Since the first day I purchased this car I found that I was lied toI was told the car had running lights, hence it was more expensive only to find out it does notThe car was never prepped properly, there were stickers all over it, never cleaned and all in alI a total disgrace!! I emailed the dealer and was told to bring it back and they would take care of that...can you say total inconvenience....anyway after my complaint about the running lights and the wrong price, I was given a refundIt by no way match the difference, but knowing what I already knew about this business I took it, thinking something was better than nothing...The refund also did not include the interest I would have paid hence it was pretty minimumAlthough the offer just proved in my eyes, they were wrongFast forward to my first experience with the service centerI had an oil change and was quoted one price, only to be charged another priceI was told it was due to the synthetic oil vsthe oilEither way, I should have been consultedDue to the car being a lease I feel forced to use the dealers service center to avoid any issues when I return the vehicleAlthough, the main reason I'm making this complaint is to speak up now...cause I am not very confident I will be treated fair once car is returned at the end of the leaseFinally;
I just today picked up my car, was told when I made the appointment that if a purchased the 21,mile tune up I would recieve a free inspectionI didI had requested the car to be completed by noonAt 11:I was called to be told the car need a alignment, but I was also told that it was not going to be 100% aligned to due a large pot hole I must have hit...so now it was my faultI agreed to do whatever was needed again because it's a lease...at 2:I was called to be told the car was completed ...$later...funny about the cost of an inspectionI have absolutely no proof that anything was really done, by the way they told the story to cover their tracks....other than the additional $I was charged and some useless explainationAll in all from the first day after I purchased the car, I had lost all trust in these peopleThey lied, and once the trust is gone, there is nothing left

Dear Revdex.com,
[redacted] never asked for anything prior to this message.  I have apologized numerous times, offered my time in exchange for appearing in court on HIS behalf to retrieve his payment and researched his claim with [redacted] Township office, [redacted].com, [redacted] processing in California and PennDOT.  We have been 100% truthful in our findings.   [redacted] Township and the video reviewing officer is the original culprits of this debacle.    I have no problem sending **. [redacted] a check for $10 as goodwill.  
Good day,
Loughead [redacted]

This is not a satisfactory response because Mr. Loughead is clearly as incompetent as his staff and can't read, and understand a simple document such as this complaint.  The violation itself was never the issue, I expressed that from the very beginning.  The issue here is that they sat on paperwork from this which caused me to miss my hearing and caused the court to impose a $10 additional fee.
Loughead [redacted] cannot provide any documentation to defend this claim because there is none, however I can supply documentation that proves that the were negligent in their response to this situation.  A simple call to [redacted] Municipal Court will show that THREE, not one, but THREE notices were sent to Loughead [redacted] starting in FEBRUARY.  One of those notices was sent certified.  I was told this directly from the court clerk.  I explained how Loughead [redacted], namely Mr. Loughead himself, claimed that the address was incorrect on the forms and never received the prior notices.  The court clerk again assured me the notices had been received and the one certified mail was ACCEPTED and not returned due to wrong address as Mr. Loughead claims.  While Mr. Loughead prides himself with having inside knowledge of the court and those who work there and offered to re-open the case, again that is not the issue.  Mr. Loughead continues to direct his attention to the video of the violation because that is the only evidence he has about a situation which isn't even in question.  I wanted to know why I missed my court hearing and was charged an additional fee due directly to Loughead [redacted]'s incompetence, not debate the violation itself.  I simply mentioned the fact that my chance at a court date had been missed, among other repercussions such as the $10 fee, and Mr. Loughead took it upon himself to designate that as the "meat and potatoes" as he likes to say, of my grievance.  
The only way to settle this is if I receive a refund for the $10 late fee imposed by the court.  If Mr. Loughead would like dispute the timeline, we can easily contact the court and do that, however his repeated refusal to do so, after initially bluffing as if he would comply with that request, only leads me to believe that he in fact knows that he will not like what he hears, which is that Loughead [redacted] received the notcies.
I understand that Mr. Loughead may have been a little flustered at the time, I sure was from being screamed at by his employees, but now that it is in black and white it may be a little easier to read the grievance nice and slowly  and better understand exactly what the "meat and potatoes" of this is.  I want a $10 refund for the late fee, nothing else, in return I'll agree to stop spreading my negative opinion of his dealership to anyone that will listen.  
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Complaint was started on 6/9/2014, yet not sent out until 6/21/2014.  ??
All issues have been resolved with [redacted].
The Revdex.com needs to get more timely in their processes.  
Regards,
[redacted]...

[redacted]
President

Helllo,
In searching our email database inbox, this was the only notification we received.  And after searching NAME, ADDRESS and EMAIL of consumer individually in our database, we have no record of this customer, nor interaction with a Lauren A Williams....

 
Please review your files.  If the consumer demands they have specifically done business with out company, please provide VIN of vehicle and Invoice # they wish to receive a refund.  
Thank you for your time in advance.
Respectfully,
Ted L[redacted]
President

I started my car search with this particular dealership due to a relative's basically positive opinion of 1 particular sales representative. However, I experienced an awful time with this representative. He hounded me, left and right, and when I informed him that I, finally, ended up purchasing my Nissan from another local Nissan dealer, he went off saying I had made a big mistake because he had quoted me a price $25 lower than what I signed for. This, I assure you, never happened. Why would I sign to pay for a higher price? Why would anyone? That's just ridiculous!! He, also, said his approval came from Nissan Credit but I received a letter from JP[redacted] C[redacted] saying my request for credit had been denied. And, he failed to offer several rebates that I was offered by the dealership I went with. He has upset me so badly that I will advise relatives and friends NOT to do business with this dealership in general and this employee in particular. I, also wrote letters to the owner, as well as to the General Manager, with no response to date.

I went to Loughead to finance a car. Was given an offer and slept on it overnight. The following morning I got a call from the salesman around 9am asking me if I came to a decision. When I told him I did some reasearch overnight and found out on Kelley Blue Book that the MSRP price was different than what he offered me. He immediately got upset and insulted me calling me uneducated, that I make poor decisions in life and should invest in a transpass. Then without giving me a chance to speak hung up on me. I immediately called the store back and asked for a manager. When I explained to the manager what happened he told me he would give me a call back. Within a few hours I did get a call back. The manager offered me the car at a lower price and told me he was sorry for his employee's actions. I dont understand how this behavior is expected? I also work in sales and behavior like this is NOT ACCEPTABLE AT ALL. I do not reccommend anyone to shop her unless you can tolerate disrespect sales associates who belittle their customers!

Review: I was very unsure about the purchase of the vehicle that I purchased Thursday 6/05/14. I am not at all satisfied with the vehicle and want my trade in vehicle back and I want to give this vehicle back to the dealer. I do not like the performance of the vehicle or anything about it. I tried explaining this to Sales Manager [redacted] he will not work with me to take the vehicle back. The brakes are not in good shape. The side mirrors do not work. and I feel that the steering is not what it should be. I just want my van back. Or the trade in value in the form of $4000.00. I do not want this car. It has been 3 days and I want to return it.Desired Settlement: I would like to have my vehicle that I traded back. And the car that I financed back to the dealership. The state has no record of the sales tax being paid or registration being completed on either vehicle. The one that I financed and the one that was traded.

Business

Response:

Complaint was started on 6/9/2014, yet not sent out until 6/21/2014. ??

Review: On May 6, 2014 I received an envelope from Loughead [redacted] personalized to me, "[redacted]". The contents of the envelop was a single piece of paper from the [redacted] Township Municipal Court stating that a traffic offense was committed. This was the first and only notification that I received from ANYONE about this alleged incident. The original letter from the court was sent directly to Loughead [redacted] and even lists the defendant in the case as "[redacted]". The license plate on file is the same as my car, however I was not in the area at the time that the alleged violation took place on January 19, 2014 at 11:02pm.

The letter stated that I "failed to appear in court", obviously implying that previous notifications were given and ignored to finally arrive at this point. The letter stated that if the fine was not paid by May 7, 2014 that my license would be suspended and a warrant may be issued for my arrest. Again, I received that letter from [redacted] on May 6, 2014 at 6pm. So that left me with 6 hours to rectify the situation before the court sought further actions. The court was closed by the time I received the letter, so I could not call and inquire about the incident. I also could not plead not guilty because the letter from the court clearly stated I must notify the court 7 days before May 7, 2014 in order to plead not guilty, this would be impossible since I received the notice on May 6, 2014. Out of fear of the court taking further action I was left no choice but to pay the fine, which I did via the internet, on May 6, 2014 at approximately 10pm.

On May 7, 2014 I went in to the dealer, Loughead [redacted], to get to the bottom of the incident. I was left standing idly at the empty receptionist's desk for over 10 minutes before I was approached by a salesman. I informed him that I needed to speak to the title agent, and he said he would get her for me. An unidentified woman approached me and asked how she could help me. I explained that I was denied my right to plead not guilty in this incident because [redacted] disregarded this notice and sent it to me too late. The woman gave me an attitude and said her boss gave it to her and told her to send it out "the other day", May 6, and she did. She also said she has no idea why it was sent to [redacted] and not me. I asked to speak with her boss, she left to get her, and another unidentified lady approached me, who also clearly had a negative attitude. I was able to learn that one of these ladies name was [redacted], when a coworker addressed her. The lady who approached me and claimed to be the previous woman's boss, immediately got defensive and said she sent the notice out as soon as she got it. I informed her that this was not the case and the dates on the documents and the post marks said other wise. She became red in the face and began SCREAMING at me, so loud that everyone in the dealership turned to look. I remained calm and asked her not to raise her voice at me and she said she would not stop yelling because I "accused" her of something. I asked her when she received the notice, and unlike her coworker who claimed to have received it May 6, she stated that she received it received it on May 5. The screaming was so obnoxious that she sparked the interest of another man who came from the sales area and seemed to be a manager of some sort, but was also unidentified. He approached much more pleasantly and professional than the other two women and actually made a few attempts to understand the situation and rectify it. I asked him when he received the document and he said he knew, "for a fact", that he received it May 1 or 2, 2014. Several days before his coworkers, who also had 2 separate dates, and still within the window of opportunity for me to be notified and plead not guilty. I also noted how the post mark area of the letter from the court was conveniently 'torn off' and could not be found. After I noted this, he quickly became confused and annoyed and could not understand why this was ever sent to [redacted] and basically told me he couldn't help and that I should just go "file a claim" and "see them in court".Desired Settlement: To the best of my recollection, I do not believe that I was involved in this incident. Due to Loughead [redacted]'s poor handling of this situation and their blatant disregard for time sensitive materials, I was deprived my right to plead not guilty in court and dispute these charges because the deadline had long passed before Loughead [redacted] ever forwarded the document. It is clear that Loughead [redacted] withheld this information from me, either knowingly or unknowingly, and as a result I lost my right to plead not guilty.

This notification was sent directly to "Loughead [redacted]" and lists "[redacted]" as the defendant. It should have never been forwarded to me to handle, Loughead [redacted] should have rectified this situation on it's on, even if the court made an error, it is between the court and Loughead [redacted], not me. I want my money refunded that I paid to rectify this incident. I made the payment via debit card to the court, I have documentation in the form of a receipt that I paid it in full in the amount of $98.00, and I will provide it if necessary.

The fine was for $85.00, but a $10.00 late fee was imposed due to failing to appear in court or file a plea. There was also a $3.00 convenience fee paid for paying via debit card, bringing the grand total to $98.00.

Business

Response:

Hello,

Review: Purchase a car in August 2013.I didnt have the money for the tax and tags.The salesman told me repeatly not to worry about it because hr would help me with that for me to just write the check,and just help somebody make a paymentarrangement with [redacted] and he help customer all the time just come in and we willsit down and make the arrangements.When I heard back from [redacted] about there paymentI called [redacted] and ask about arrangements they stated they dont do that..I called the salesperson who was so so sure they did and told him bout the conversation I had with the representativeat [redacted] the salesman told me oh u must have talk to the wrong personI called again and the saleman told me its illegal for them to suspend ur registration in the state of Pa. and he dont no what im talking about and he never heard this story before in his ten years and he out of it and hung up the phone on me.The salesman who was once so so helpful turned out to be nothing more then a big fat liar!!!!Desired Settlement: I would like for them to pay my taxes and tags and or at least try to get me into some kind of payment arrangement like he said he could but fell to do anythingTo help me like he said he would.

Business

Response:

To whom it may concern: