Complaint: [redacted] I am rejecting this response because: As [redacted] knows, the Borough of [redacted] prohibits street parking during snow storms My tenants were aware they would need to move there vehicles [redacted] told me initially that they did not answer the door when his workers came My tenants reported no one knocked and there were there the entire duration of the storm [redacted] also could have phoned myself or my secretary to have us call the tenants to move their cars The only way to complete the contract would have been for the cars to be removed [redacted] first lied and said they were informed to move them and then told us it was not his responsibility to notify them My tenant and secretary also reported the front sidewalk was never done My tenant shoveled the walkways and steps The town plows did not cause the snow on the front sidewalk as the properties on either side were clear Again, the job was not completed The conditions were left hazardous for my patients, employees and tenants I was berated on the phone when I requested the job be completed I had to hire a second firm to come out to plow the driveway and parking area and clear the sidewalks Regards, [redacted]
Unsatisfactory Work & Highly Unprofessional! I'm a property manager in the East Brunswick area and hired this company for snow removalOur first and only experience with them was horrific!!!! They were late and came to work during a blizzard at 1030am and went to lunch at 1:30pmYou would have thought my complex was never plowed with the amount of snow and ice leftWe had residents stuck throughout the propertyWe also had residents slip and fall due to their negligenceAfter discussing my concerns with the owner ***, I was just brushed off! The next day with them was even worse!!! Things that were on the contract he refused to comply with and tried to shake me down for more moneyWhen I sent numerous emails regarding when they would show up for work, I was insulted by the owners son, [redacted] for sending emailsThey then responded to emails with lies
1/23/We had an agreement and a signed contractPer the contract, driveways, sidewalks and porches will be cleared in order for us to do our workMs [redacted] neglected to have the cars removed from the drivewaysIt is not our job to alert residents to move their vehicles, this is Ms [redacted] 's obligation to do soThe residence should have been notified before the storm even started, as we did have a fair amount of time to prepareWe worked around the cars, we did shovel the walkways and made it clear and safe to walkMs [redacted] states piles of snow were left behindThese piles were left from the town after they plowed the streets which flowed into our workAlso, Ms [redacted] 's employee, [redacted] notified me that there was snow on the front walk wayI, personally, was there within twenty minutes to fix the issueIf the township plows came by and blocked her driveway, it is not neglect on part of CRA Ms [redacted] sent a letter that she would like to cancel her contractAs per our cancellation policy, you must send a certified letter to do soMs [redacted] neglected to do thatMs [redacted] also reported us under the name CRA Site improvementThat is not the companies nameThe company is CRA Site, Lawn & Land Development Thank you for your time
Complaint: [redacted] I am rejecting this response because: As [redacted] knows, the Borough of [redacted] prohibits street parking during snow storms My tenants were aware they would need to move there vehicles [redacted] told me initially that they did not answer the door when his workers came My tenants reported no one knocked and there were there the entire duration of the storm [redacted] also could have phoned myself or my secretary to have us call the tenants to move their cars The only way to complete the contract would have been for the cars to be removed [redacted] first lied and said they were informed to move them and then told us it was not his responsibility to notify them My tenant and secretary also reported the front sidewalk was never done My tenant shoveled the walkways and steps The town plows did not cause the snow on the front sidewalk as the properties on either side were clear Again, the job was not completed The conditions were left hazardous for my patients, employees and tenants I was berated on the phone when I requested the job be completed I had to hire a second firm to come out to plow the driveway and parking area and clear the sidewalks Regards, [redacted]
Unsatisfactory Work & Highly Unprofessional! I'm a property manager in the East Brunswick area and hired this company for snow removalOur first and only experience with them was horrific!!!! They were late and came to work during a blizzard at 1030am and went to lunch at 1:30pmYou would have thought my complex was never plowed with the amount of snow and ice leftWe had residents stuck throughout the propertyWe also had residents slip and fall due to their negligenceAfter discussing my concerns with the owner ***, I was just brushed off! The next day with them was even worse!!! Things that were on the contract he refused to comply with and tried to shake me down for more moneyWhen I sent numerous emails regarding when they would show up for work, I was insulted by the owners son, [redacted] for sending emailsThey then responded to emails with lies
1/23/We had an agreement and a signed contractPer the contract, driveways, sidewalks and porches will be cleared in order for us to do our workMs [redacted] neglected to have the cars removed from the drivewaysIt is not our job to alert residents to move their vehicles, this is Ms [redacted] 's obligation to do soThe residence should have been notified before the storm even started, as we did have a fair amount of time to prepareWe worked around the cars, we did shovel the walkways and made it clear and safe to walkMs [redacted] states piles of snow were left behindThese piles were left from the town after they plowed the streets which flowed into our workAlso, Ms [redacted] 's employee, [redacted] notified me that there was snow on the front walk wayI, personally, was there within twenty minutes to fix the issueIf the township plows came by and blocked her driveway, it is not neglect on part of CRA Ms [redacted] sent a letter that she would like to cancel her contractAs per our cancellation policy, you must send a certified letter to do soMs [redacted] neglected to do thatMs [redacted] also reported us under the name CRA Site improvementThat is not the companies nameThe company is CRA Site, Lawn & Land Development Thank you for your time