Crab Hut II Inc

To whom it may concern:I believe our guest misunderstood the new service charge law It is still not illegal to enforce service charge in restaurants We have tried our best to explain to our guest that it is legal for applying service charge, but our guest didn't want to pay for the
fee To my knowledge, there are many restaurants that are doing the same fee with even a higher percentage such as 20% or 22% Some restaurants even charge service fee on special menu like San Diego Restaurant Week menu regardless of the party size We have our service fee written on our menu and we always let our guests know about the fee prior to ordering I apologize for any misunderstanding this may bring.Sincerely,*** ***
**

Please send our apologies to *** *** *** and his family
This is the first time that we are aware of this matter through the Revdex.comWe will address this issue with our team at our upcoming meetingwe are very sorry that *** *** had food poisoning after dined in at our
establishmentIt is very unfortunate, especially we only use local farm raised oysters that had been tested before they are being distributed to local restaurants
We will notify our vendor so we all can work together to prevent this problem in the futureNone the less, we are happy to refund *** *** his moneyIn his report, he stated that he spent $at our downtown locationHowever, we have searched many times in our system and did not find that amount
Please provide us with the last four digits of your credit card and the card typeOnce we get this information, we will refund *** *** whole mealIt usually will take business days to refund his cardSome cards might take longer or soonerIt all depends on his credit card policy
Regards,
*** ***
GM Crab Hut Inc

Revdex.com:
The bank card I use the day of my visit was on March 01, 2014, I think the card use was a USAAA card the card I have has been changed because my last card was misplaceMy banking information is *** *** *** ***I call the restaurant that evening and no one never return my call, the person on duty a male was nonchalant and took down my information, so he quoted and stated the manager would return my call this never happenHere we are two months later and still no resolution. Check the camera they don't lie we arrive between 3pm and pm sit towards the back (left side) I am very dissatisfied with the overall service, my wife order the seafood gumbo and the fired oysters, my daughter had the crabs and I had the shrimpPlease credit my account as quickly as possible and acknowledge that your food was not cook properly and because of this my wife became sick
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern:
I believe our guest misunderstood the new service charge law.  It is still not illegal to enforce service charge in restaurants.  We have tried our best to explain to our guest that it is legal for applying service charge, but our guest didn't want to...

pay for the fee.  To my knowledge, there are many restaurants that are doing the same fee with even a higher percentage such as 20% or 22%.  Some restaurants even charge service fee on special menu like San Diego Restaurant Week menu regardless of the party size.   We have our service fee written on our menu and we always let our guests know about the fee prior to ordering.  I apologize for any misunderstanding this may bring.
Sincerely,
[redacted]
**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Review: March 01,2014 I took my wife and daughter out to dinner at Crab hut restaurant located downtown San Diego. We arrive between 3-4pm. My wife had the seafood gumbo, and the fried oysters. After eating the oysters my wife started to feel ill. After returning home my wife got the chills, and started to vomit her food. I call the restaurant which was not concern, the server nonchalantly took my name and number but no one ever call me back. After spending a total $83.00 on the entire meal, you would think the manager would return my call, but no this did not happen a week later and still no return call. We are dissatisfied with the poor service and all thy can do at this point is provide us with a refund.thank you[redacted]Desired Settlement: We would like a refund of our money.

Business

Response:

Please send our apologies to [redacted] and his family.

This is the first time that we are aware of this matter through the Revdex.com. We will address this issue with our team at our upcoming meeting. we are very sorry that [redacted] had food poisoning after dined in at our establishment. It is very unfortunate, especially we only use local farm raised oysters that had been tested before they are being distributed to local restaurants.

We will notify our vendor so we all can work together to prevent this problem in the future. None the less, we are happy to refund [redacted] his money. In his report, he stated that he spent $83.00 at our downtown location. However, we have searched many times in our system and did not find that amount.

Please provide us with the last four digits of your credit card and the card type. Once we get this information, we will refund [redacted] whole meal. It usually will take 3 business days to refund his card. Some cards might take longer or sooner. It all depends on his credit card policy.

Regards,

GM Crab Hut Inc

Consumer

Response:

The bank card I use the day of my visit was on March 01, 2014, I think the card use was a USAAA card the card I have has been changed because my last card was misplace. My banking information is [redacted]. I call the restaurant that evening and no one never return my call, the person on duty a male was nonchalant and took down my information, so he quoted and stated the manager would return my call this never happen. Here we are two months later and still no resolution. Check the camera they don't lie we arrive between 3pm and 4 pm sit towards the back (left side) . I am very dissatisfied with the overall service, my wife order the seafood gumbo and the fired oysters, my daughter had the crabs and I had the shrimp. Please credit my account as quickly as possible and acknowledge that your food was not cook properly and because of this my wife became sick.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Restaurant placed a mandatory gratuity/tip of 18% on the bill. When I spoke with the manager and informed him that a mandatory tip for groups of 8 or more was not allowed. His response was that, that policy only affected fast food.

Even after explaining to him, that the service was sub par. Even having a member of our party being humiliated by our server.Desired Settlement: I want the refund of the gratuity I was forced to pay.

Business

Response:

To whom it may concern: