We engaged Nova Countertop of Burnside, Dartmouth to install Dupont Corian countertops and a new sink in our Bedford house in August 2015. The countertops and sink have been installed and the invoice paid. However, the customer service and quality of this installation was very unsatisfactory. The original measurements were inaccurate, and the main countertop was significantly " not level". There were approximately 40 scratches on that countertop when the workers left. We finally got those problems fixed, but not without being told by the owner of Nova, [redacted], that this is "how it works in the countertop world"; and that we (Nova) agreed to correct your concerns "at no cost"! In conclusion, Nova Countertop's customer service and personal interaction with a client that was spending a significant amount of money for an important renovation to their kitchen were extremely unsatisfactory and well below the professional standard we have experienced over many decades dealing with companies in Halifax.
We engaged Nova Countertop of Burnside, Dartmouth to install Dupont Corian countertops and a new sink in our Bedford house in August 2015. The countertops and sink have been installed and the invoice paid. However, the customer service and quality of this installation was very unsatisfactory. The original measurements were inaccurate, and the main countertop was significantly " not level". There were approximately 40 scratches on that countertop when the workers left. We finally got those problems fixed, but not without being told by the owner of Nova, [redacted], that this is "how it works in the countertop world"; and that we (Nova) agreed to correct your concerns "at no cost"! In conclusion, Nova Countertop's customer service and personal interaction with a client that was spending a significant amount of money for an important renovation to their kitchen were extremely unsatisfactory and well below the professional standard we have experienced over many decades dealing with companies in Halifax.