CrackBuster Concrete Inc.

Complaint: ***
I am rejecting this response because:The contractual agreement was based on the outcome of the lawsuit of the purchase of my house. The lawsuit has not been settled based on the professional recommendation's from Crackbusters (to wait to rebuild until the spring thaw of had occurred). Thus resulted in the complete halt of the lawsuit until recent. I dropped off cheques IN PERSON in December. I have always replied to emails until nowThe email dated May 3, did not indicate options; however, it was a demand for a double payment to which I am unable to oblige. Like most people, I work during the day and cannot always stop work to answer a phone call. I have other contractors in the same set up as Crackbusters (payment/contract arrangements) and have NO PROBLEMS. I have never been late with a payment or defaulted in a payment. Crackbusters, according to Chris, has been in contact. *** *** *** *** *** *** *** ** * *** *** *** *** *** ** ** *** *** *** *** *** *** *** *** ** *** *** ** ** *** *** I cannot afford to double payments at random.I have spoken with the collections agency (Chris) a couple of times - the second time with my phone on speaker so another party could listen in. The collections company (Chris) indicated that Crackbusters did receive the remainder of the cheques, but Crackbusters refused them as payment. He then retracted his comment, told me to make stop payments on the cheques and to re-issue new cheques.1. There was someone with me when the cheques were dropped off to Crackbusters (in person) into their overflowing mailbox2. Someone else heard the conversation with Chris. They should get in touch with him as all information has been relayed.3. I will continue with my $150/month payments until it is paid in full. Crackbusters has yet to cash my July payment (I will pay in cash July 29, for July and August) with the request of a receipt.4. Crackbusters will be responsible for the cost of "stop payments" of my cheques (only fair).*** *** *** * *** *** ** *** *** * ** * *** *** *** ** *** *** ** *** ** *** I have nothing to gain by not making payments (my credit, lack of warranty on the work and a possible lien on my house). Payments have been made to date and will continue until paid in full. The collections can be reversed and payments can be accepted ($150/month) as per the agreement (and acceptance of payments thus far). I cannot afford higher payments! Please and thank you. This is to no benefit for anyone. This is an easy resolve: I pay $150/month until the balance is paid off. As agreed upon.
Sincerely,
Deanna Cney

July 27, 2016We repaired foundation cracks to the complainant’s foundation on June 17, 2015. The total of the repair was $3,150.00, and we agreed to let her pay $150 a month from June 2015 to December 2015, at which point we would reconvene and discuss an appropriate payment amount going...

forward.  I have attached the contract that was signed by the complainant, outlining this point. On September 30, 2015, I sent the following email: Hi [redacted], how are you? We are going to deposit September’s cheque today, and I am wondering if you could send the cheques for October and November sometime before the end of October. We can find a time to meet up near the end of November to discuss the plan going forward as well. If you have any questions or concerns, please feel free to contact our office. Thank you On the same day, I received the following response: Hi. Yes, of course!  It was on my "to do" list next week. ?? I'll call you Monday if that's ok? Sent from my iPhone   She did not call the following Monday. On October 27, 2015 I sent the following email: Good morning [redacted], I’m just following up to see if we can get October’s cheque by Friday. Please advise if you will be sending by mail or stopping by. Once we have Oct & Nov payments, we will assess mid-December to form a payment plan going forward. Thank you We finally received October and November cheques, but did not reconvene in December as requested by us. Instead we received a new batch of cheques in the mail sometime near the end of December, in the amount of $150 each. My boss and I decided [redacted], we did not to contest the cheque amounts.  Let me be clear that THERE WAS NO CONTRACT OUTLINED FOR AFTER DECEMBER 2015 (as per attached contract), so our allowing her to only pay $150 going forward was out of compassion for her situation. The last cheque in that batch was deposited on May 31, 2016. On June 3, 2016, I emailed the complainant the following (exact pasted email): Hi [redacted], I hope things are going well. I have one cheque left for June 1st, and a balance of $1,340.00 will be remaining after that. Since June will be one year since the job was completed, we will need to ramp up repayment of the balance. We will require 4 cheques in the amount of $300.00, and the last one for the balance of $140.00. Please mail these by July 1st so that we can use the same timeline (1st of the month) going forward. If you have any questions or concerns, please feel free to contact our office. Thank you J I received no response from this email. I tried to call her on June 8th, June 20th, and June 24th 2016, leaving a voicemail each time. In the voicemail left on June 24th, I specified that we would have no choice but to go to collections as of July 2, 2016. I received no response from these attempts either. Consequently, we contacted collections on Monday, July 4th and started the process of obtaining our payment. Unfortunately, we cannot retrieve our file from the collection agency at this point. There has been no lien placed on her house. After contacting and speaking with the complainant, Chris from CASE Receivables contacted me the same week. He said that [redacted] said she had dropped off a new batch of cheques, in the amount of $150 each. WE DID NOT RECEIVE THESE CHEQUES, nor were they made out in the amount requested in the email. We are a small business that has extended an olive branch to a client that was seemingly in need of some care and compassion. We have treated her with nothing but dignity and respect from the beginning, and all of this could have been avoided if she has simply picked up the phone to call us.