July 27, 2016We repaired foundation cracks to the complainant’s foundation on June 17, The total of the repair was $3,150.00, and we agreed to let her pay $a month from June to December 2015, at which point we would reconvene and discuss an appropriate payment amount going forward I have attached the contract that was signed by the complainant, outlining this pointOn September 30, 2015, I sent the following email: Hi [redacted] , how are you? We are going to deposit September’s cheque today, and I am wondering if you could send the cheques for October and November sometime before the end of OctoberWe can find a time to meet up near the end of November to discuss the plan going forward as wellIf you have any questions or concerns, please feel free to contact our officeThank you On the same day, I received the following response: HiYes, of course! It was on my "to do" list next week?? I'll call you Monday if that's ok? Sent from my iPhone She did not call the following MondayOn October 27, I sent the following email: Good morning [redacted] , I’m just following up to see if we can get October’s cheque by FridayPlease advise if you will be sending by mail or stopping byOnce we have Oct & Nov payments, we will assess mid-December to form a payment plan going forwardThank you We finally received October and November cheques, but did not reconvene in December as requested by usInstead we received a new batch of cheques in the mail sometime near the end of December, in the amount of $eachMy boss and I decided [redacted] ***, we did not to contest the cheque amounts Let me be clear that THERE WAS NO CONTRACT OUTLINED FOR AFTER DECEMBER (as per attached contract), so our allowing her to only pay $going forward was out of compassion for her situationThe last cheque in that batch was deposited on May 31, On June 3, 2016, I emailed the complainant the following (exact pasted email): Hi [redacted] , I hope things are going wellI have one cheque left for June 1st, and a balance of $1,will be remaining after thatSince June will be one year since the job was completed, we will need to ramp up repayment of the balanceWe will require cheques in the amount of $300.00, and the last one for the balance of $Please mail these by July 1st so that we can use the same timeline (1st of the month) going forwardIf you have any questions or concerns, please feel free to contact our officeThank you J I received no response from this emailI tried to call her on June 8th, June 20th, and June 24th 2016, leaving a voicemail each timeIn the voicemail left on June 24th, I specified that we would have no choice but to go to collections as of July 2, I received no response from these attempts eitherConsequently, we contacted collections on Monday, July 4th and started the process of obtaining our paymentUnfortunately, we cannot retrieve our file from the collection agency at this pointThere has been no lien placed on her houseAfter contacting and speaking with the complainant, Chris from CASE Receivables contacted me the same weekHe said that [redacted] said she had dropped off a new batch of cheques, in the amount of $eachWE DID NOT RECEIVE THESE CHEQUES, nor were they made out in the amount requested in the emailWe are a small business that has extended an olive branch to a client that was seemingly in need of some care and compassionWe have treated her with nothing but dignity and respect from the beginning, and all of this could have been avoided if she has simply picked up the phone to call us
July 27, 2016We repaired foundation cracks to the complainant’s foundation on June 17, The total of the repair was $3,150.00, and we agreed to let her pay $a month from June to December 2015, at which point we would reconvene and discuss an appropriate payment amount going forward I have attached the contract that was signed by the complainant, outlining this pointOn September 30, 2015, I sent the following email: Hi [redacted] , how are you? We are going to deposit September’s cheque today, and I am wondering if you could send the cheques for October and November sometime before the end of OctoberWe can find a time to meet up near the end of November to discuss the plan going forward as wellIf you have any questions or concerns, please feel free to contact our officeThank you On the same day, I received the following response: HiYes, of course! It was on my "to do" list next week?? I'll call you Monday if that's ok? Sent from my iPhone She did not call the following MondayOn October 27, I sent the following email: Good morning [redacted] , I’m just following up to see if we can get October’s cheque by FridayPlease advise if you will be sending by mail or stopping byOnce we have Oct & Nov payments, we will assess mid-December to form a payment plan going forwardThank you We finally received October and November cheques, but did not reconvene in December as requested by usInstead we received a new batch of cheques in the mail sometime near the end of December, in the amount of $eachMy boss and I decided [redacted] ***, we did not to contest the cheque amounts Let me be clear that THERE WAS NO CONTRACT OUTLINED FOR AFTER DECEMBER (as per attached contract), so our allowing her to only pay $going forward was out of compassion for her situationThe last cheque in that batch was deposited on May 31, On June 3, 2016, I emailed the complainant the following (exact pasted email): Hi [redacted] , I hope things are going wellI have one cheque left for June 1st, and a balance of $1,will be remaining after thatSince June will be one year since the job was completed, we will need to ramp up repayment of the balanceWe will require cheques in the amount of $300.00, and the last one for the balance of $Please mail these by July 1st so that we can use the same timeline (1st of the month) going forwardIf you have any questions or concerns, please feel free to contact our officeThank you J I received no response from this emailI tried to call her on June 8th, June 20th, and June 24th 2016, leaving a voicemail each timeIn the voicemail left on June 24th, I specified that we would have no choice but to go to collections as of July 2, I received no response from these attempts eitherConsequently, we contacted collections on Monday, July 4th and started the process of obtaining our paymentUnfortunately, we cannot retrieve our file from the collection agency at this pointThere has been no lien placed on her houseAfter contacting and speaking with the complainant, Chris from CASE Receivables contacted me the same weekHe said that [redacted] said she had dropped off a new batch of cheques, in the amount of $eachWE DID NOT RECEIVE THESE CHEQUES, nor were they made out in the amount requested in the emailWe are a small business that has extended an olive branch to a client that was seemingly in need of some care and compassionWe have treated her with nothing but dignity and respect from the beginning, and all of this could have been avoided if she has simply picked up the phone to call us