Craft Beer Connect

" [redacted] placed her order on the 9th of September There was a delay on our side in getting back to her email, but on Sept 21st she was refunded per her request, and we also still honored and shipped her order as recompense for the poor customer service provided to her All of the orders we have received to date for our Craft Beer Club have been honored, and we have addressed each customer service issue That said, due to the restraints of being a small company, on occasion it has taken us some time to do so We are working on improving our customer service response time for the Craft Beer Club We will also be closing the Craft Beer Club by the end of the 1st Quarter to better focus on the other aspects of our business." Thank You! [redacted] ***

The business is Craft Beer ConnectionTheir web page is www.craftbeerconnect.comI put the only
address I could find in my original request
---------- Forwarded message ----------From: CraftBeerConnect Date: Tue, Sep 9, at 12:AMSubject: Request received: Re: Thank You for Sending BeerTo: *** ***
##- Please type your reply above this line -##
Hey there, and thank you for reaching out to usThis email is to confirm that we have received your request for support and/or informationWe use a support ticketing system so that anyone here can help answer your questions, and we properly manage your requestsWe are a small company so it can take up to a week to get a response back sometimes, but we generally can get back to you within hours
To add additional comments to your ticket simply reply to this email
You wrote:
*** ***
Sep 23:
Dear Craft Been Connect,
Thank you so much for the option to order Craft Beer onlineI do not wish
to make this a membership or a recurring orderThis is a one-time, single,
individual order, as a giftPlease and thank you
-***-
On Tue, Sep 9, at 12:AM, Craft Beer Connect wrote:
> [image: Craft Beer Connect]
>
> ***,
>
> *Your Craft Beer Connect gift package is in process!*
>
> Thank you for sending your gift of beer to ***We ship all orders each
> month starting on the 22ndIf you're ordering after the 24th, your
> shipment will go out with the upcoming month's shipments
>
> *When will they receive their beer?!*
> When will beer be received? Shipping & Gift FAQ
>
> Shipments depends on several factors, from time of month ordered to beer
> availability
>
> We hope you both enjoy your experience and discover new and amazing brews
> We will be constantly adding to the Beer Events
> , and Food Pairings
> , and all new beers
> (including limited release, holiday, and CBC-only releases) will be
> announced in the What's New Sletter
>
>
> *Gift Package Details*
> *Package Tier* *Shipping To* *Total* Tier - Tier
>
> *** ***
> *** *** *** ***
> *** *** ***
> $
>
> Preferences: Give them all IPAs! The stronger the better!
>
> Message: Just a tiny reminder that someone is thinking of youXOXO
>
> Thank you for buying beer at Craft Beer Connect, and feel free to
> call/email us if we can help, or do anything better
>
> Cheers,
>
> Your Fellow Beer Lovers at CBC
>[email protected]
>www.craftbeerconnect.com
>
>
--
*** ***
J*** ***/Master of Laws
Ohio Northern Pettit College of Law***[email protected]
---------- Forwarded message ----------From: Craft Beer Connect Date: Tue, Sep 9, at 12:AMSubject: Thank You for Sending BeerTo: ***@gmail.com
***,
Your Craft Beer Connect gift package is in process!
Thank you for sending your gift of beer to ***We ship all orders each month starting on the 22ndIf you're ordering after the 24th, your shipment will go out with the upcoming month's shipments
When will they receive their beer?!When will beer be received? Shipping & Gift FAQ Shipments depends on several factors, from time of month ordered to beer availability
We hope you both enjoy your experience and discover new and amazing brewsWe will be constantly adding to the Beer Events, and Food Pairings, and all new beers (including limited release, holiday, and CBC-only releases) will be announced in the What's New Sletter
Gift Package Details
Package Tier
Shipping To
Total
Tier - Tier
*** ***
*** *** *** ***
*** *** ***
$
Preferences: Give them all IPAs! The stronger the better!
Message: Just a tiny reminder that someone is thinking of youXOXO
Thank you for buying beer at Craft Beer Connect, and feel free to call/email us if we can help, or do anything better
Cheers,
Your Fellow Beer Lovers at [email protected]

August 3, Dear *** *** First of all let me apologize for Craft Beer Connection’s (CBC) bad businesses practices and for them not getting back to you immediatelyI received an email from the Revdex.com on July 15th and sent the complaint directly to CBC for
them to get back to you with what happened. I didn’t hear from them, so reached out again to them. After not hearing back from them again I asked ***, at Revdex.com, if they had gotten back to you and she. She told me that they had not. Looks like it is in my court and I will do the best I can without direct knowledge of exactly what happened with the CBC and your situationLet me explain a bit further. Three young and very nice men came to my husband in hopes of starting a company with a beer of the month club. We liked the young men very much, and as we have a wine of the month club, we thought it fit in very nicely with our business modelWe own The WineSellar & Brasserie, which has a wine shop, a casual bar with many craft beers on tap & by the bottle, a fine dining restaurant, monthly wine clubs and so forth. We worked with the CBC men for well over a year and a half before bringing them under our “banner” and helping them start the beer of the month clubsThey did great from the start and we had a good and open relationship with them. They handled the beer clubs and we went ahead doing our wine clubs and everyone was happy … even the customers. Then, the main man behind the team, made a big change in his life. He and his wife had just had their first baby and the wife decided she wanted to move back to the east coast, where her family lived, and raise their childrenWell, as it turned out, the business was definitely a three-man operation and with the main man out it started getting very hard on the two remaining men. They all had full time jobs apart from this business that they were hoping to step away from their jobs and go full time with CBCWe started realizing that they were having issues and tried to help, however, they were over their heads so quickly that they decided to close the business. They decided to take it to the end of the year, December, so they could fill orders that had come in to dateWe had no idea it had gotten to the point where they couldn’t keep up with things until the end. This was devastating to us as it is our name out there being brought down. We are very proud of our customer service and would never let something like this happen if we would have knownI’m so sorry that you and your daughter had this negative experience. I think the men were so embarrassed and disheartened by the whole experience that they just closed down externally and internallyStill no excuse and bad business any way you look at itPlease accept The WineSellar & Brasserie’s sincere apologies for this unfortunate experience Sincerely, *** *** Owner

August 3, 2015 Dear [redacted] First of all let me apologize for Craft Beer Connection’s (CBC) bad businesses practices and for them not getting back to you immediately. I received an email from the Revdex.com on July 15th and sent the complaint directly to CBC for them to get back to you with what...

happened.  I didn’t hear from them, so reached out again to them.  After not hearing back from them again I asked [redacted], at Revdex.com, if they had gotten back to you and she.  She told me that they had not.  Looks like it is in my court and I will do the best I can without direct knowledge of exactly what happened with the CBC and your situation. Let me explain a bit further.  Three young and very nice men came to my husband in hopes of starting a company with a beer of the month club.  We liked the young men very much, and as we have a wine of the month club, we thought it fit in very nicely with our business model. We own The WineSellar & Brasserie, which has a wine shop, a casual bar with many craft beers on tap & by the bottle, a fine dining restaurant, 3 monthly wine clubs and so forth.  We worked with the CBC men for well over a year and a half before bringing them under our “banner” and helping them start the beer of the month clubs. They did great from the start and we had a good and open relationship with them.  They handled the beer clubs and we went ahead doing our wine clubs and everyone was happy … even the customers.  Then, the main man behind the team, made a big change in his life.  He and his wife had just had their first baby and the wife decided she wanted to move back to the east coast, where her family lived, and raise their children. Well, as it turned out, the business was definitely a three-man operation and with the main man out it started getting very hard on the two remaining men.  They all had full time jobs apart from this business that they were hoping to step away from their jobs and go full time with CBC. We started realizing that they were having issues and tried to help, however, they were over their heads so quickly that they decided to close the business.  They decided to take it to the end of the year, December, so they could fill orders that had come in to date. We had no idea it had gotten to the point where they couldn’t keep up with things until the end.  This was devastating to us as it is our name out there being brought down.  We are very proud of our customer service and would never let something like this happen if we would have known. I’m so sorry that you and your daughter had this negative experience.  I think the men were so embarrassed and disheartened by the whole experience that they just closed down externally and internally. Still no excuse and bad business any way you look at it. Please accept The WineSellar & Brasserie’s sincere apologies for this unfortunate experience.   Sincerely,   [redacted] Owner

"[redacted] placed her order on the 9th of September.  There was a delay on our side in getting back to her email, but on Sept 21st she was refunded per her request, and we also still honored and shipped her order as recompense for the poor customer service provided to her.  
 
All of the orders we have received to date for our Craft Beer Club have been honored, and we have addressed each customer service issue.  That said, due to the restraints of being a small company, on occasion it has taken us some time to do so.  We are working on improving our customer service response time for the Craft Beer Club.  We will also be closing the Craft Beer Club by the end of the 1st Quarter 2015 to better focus on the other aspects of our business."
 
Thank You!
 
[redacted]

Review: I ordered a beer of the month club for my daughter for Christmas which the money was promptly taken out of my account but shipment never came for 2 months and I signed up for the 3 month plan and after the first shipment my daughters account was closed. I paid for the first month, my daughter is of legal age and chose the beers wanted and we have not received another shipment. I made contact with the company via email three times giving them ample opportunity to reply which I still have not received any. If they cancelled the account due to PA regulations is one thing BUT they should have notified the customer and not just shutting the account down. I am the one that established the account for my daughter and paid for it but the emails went to my daughter but when I emailed them in regard to my daughters account, her or I have not received any response. I have moved on from their company but not responding to emails, letting a customer know that they have been cancelled or poor customer service.Desired Settlement: I would like just like an explanation as to why her account was cancelled and also as to why they did not take action on my emails. Poor customer service leads to badly run company in my eyes.

Business

Response:

August 3, 2015 Dear [redacted] First of all let me apologize for Craft Beer Connection’s (CBC) bad businesses practices and for them not getting back to you immediately. I received an email from the Revdex.com on July 15th and sent the complaint directly to CBC for them to get back to you with what happened. I didn’t hear from them, so reached out again to them. After not hearing back from them again I asked [redacted], at Revdex.com, if they had gotten back to you and she. She told me that they had not. Looks like it is in my court and I will do the best I can without direct knowledge of exactly what happened with the CBC and your situation. Let me explain a bit further. Three young and very nice men came to my husband in hopes of starting a company with a beer of the month club. We liked the young men very much, and as we have a wine of the month club, we thought it fit in very nicely with our business model. We own The WineSellar & Brasserie, which has a wine shop, a casual bar with many craft beers on tap & by the bottle, a fine dining restaurant, 3 monthly wine clubs and so forth. We worked with the CBC men for well over a year and a half before bringing them under our “banner” and helping them start the beer of the month clubs. They did great from the start and we had a good and open relationship with them. They handled the beer clubs and we went ahead doing our wine clubs and everyone was happy … even the customers. Then, the main man behind the team, made a big change in his life. He and his wife had just had their first baby and the wife decided she wanted to move back to the east coast, where her family lived, and raise their children. Well, as it turned out, the business was definitely a three-man operation and with the main man out it started getting very hard on the two remaining men. They all had full time jobs apart from this business that they were hoping to step away from their jobs and go full time with CBC. We started realizing that they were having issues and tried to help, however, they were over their heads so quickly that they decided to close the business. They decided to take it to the end of the year, December, so they could fill orders that had come in to date. We had no idea it had gotten to the point where they couldn’t keep up with things until the end. This was devastating to us as it is our name out there being brought down. We are very proud of our customer service and would never let something like this happen if we would have known. I’m so sorry that you and your daughter had this negative experience. I think the men were so embarrassed and disheartened by the whole experience that they just closed down externally and internally. Still no excuse and bad business any way you look at it. Please accept The WineSellar & Brasserie’s sincere apologies for this unfortunate experience. Sincerely, [redacted] Owner

Review: I ordered items that never came. I requested a refund that was never granted. No one responds to anything.Desired Settlement: FULL REFUND

Consumer

Response:

The business is Craft Beer Connection. Their web page is www.craftbeerconnect.com. I put the only address I could find in my original request.