Craft Digital, LLC

Initial Business Response / [redacted] (1000, 5, 2016/01/03) */ Contact Name and Title: Ahmed M [redacted] Contact Phone: [redacted] Contact Email: [email protected] As per our salon policy, Mist salon is not responsible nor liable for clients' damaged or lost jewelry, electronics, clothing or any personal items; also the law is clear about "all clients must pay for the services when completed regardless"Miss [redacted] cannot play victim and take an unfortunate eyebrow stud incident by the stylist as an excuse not to pay the business for the haircut, [redacted] It's up to the stylists' discretion to directly compensate the client for any damages caused to client's personal items if applicable; and in this circumstance the stylist gathred her xmas tips and did reimburse and made a written final settlement with Miss [redacted] by text, to pay her $to compensate for the damaged eyebrow stud [redacted] Note...attached file is the final agreement the stylist made with [redacted] to compensate her for the eyebrow stud, and by the way [redacted] was asked to get the original receipt of her damaged stud [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] I never once tried to leave without paying, I suggested to the owner that I shouldnt have to pay for yhe serviceHe immediately called for securityThis was all witnessed by security as wellI simply want my jewelry reimbursed as the owner stated in front of security, that he would pay for with a receipt Final Business Response / [redacted] (4000, 9, 2016/01/06) */ One of the salon's policy has been for years that Mist salon is not liable for damages to client's jewelry and other personal items , it's been printed on brochures for years and posted on my website and I stick to my policies, [redacted] it's the client's responsibility to ask about the policies of any store before they make a purchase or get a service done I already mentioned the stylists are responsible when they do damages to client's items since they're independent commission workers and stylist [redacted] did made a written final settlement with Miss [redacted] and paid her back $as a compensation for the stud, [redacted] My role as a mediator is to ask the client for an original receipt for the damaged item, so the stylist could compensate the client directly and [redacted] the stylist did do that without a receipt and directly between her and Miss [redacted] as a final mutual written settlement [redacted] Thank you Final Consumer Response / [redacted] (4200, 11, 2016/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The compensation was not for the 70$ stud it was for the service that the owner insisted [redacted] that I pay despitebthe fact I had my eyebrow ring ripped out with a comb and was very dissatisfied withthe service and treament [redacted]

Initial Business Response /* (1000, 5, 2016/01/03) */
Contact Name and Title: Ahmed M***
Contact Phone: ***
Contact Email: [email protected]
As per our salon policy, Mist salon is not responsible nor liable for clients' damaged or lost jewelry, electronics, clothing or any personal
items; also the law is clear about "all clients must pay for the services when completed regardless"Miss *** *** cannot play victim and take an unfortunate eyebrow stud incident by the stylist as an excuse not to pay the business for the haircut, *** It's up to the stylists' discretion to directly compensate the client for any damages caused to client's personal items if applicable; and in this circumstance the stylist gathred her xmas tips and did reimburse and made a written final settlement with Miss *** by text, to pay her $to compensate for the damaged eyebrow stud
***
***
Note...attached file is the final agreement the stylist made with *** to compensate her for the eyebrow stud, and by the way *** was asked to get the original receipt of her damaged stud ***
Initial Consumer Rebuttal /* (3000, 7, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** I never once tried to leave without paying, I suggested to the owner that I shouldnt have to pay for yhe serviceHe immediately called for securityThis was all witnessed by security as wellI simply want my jewelry reimbursed as the owner stated in front of security, that he would pay for with a receipt
Final Business Response /* (4000, 9, 2016/01/06) */
One of the salon's policy has been for years that Mist salon is not liable for damages to client's jewelry and other personal items , it's been printed on brochures for years and posted on my website and I stick to my policies,*** it's the client's responsibility to ask about the policies of any store before they make a purchase or get a service done
I already mentioned the stylists are responsible when they do damages to client's items since they're independent commission workers and stylist *** did made a written final settlement with Miss *** and paid her back $as a compensation for the stud, ***
My role as a mediator is to ask the client for an original receipt for the damaged item, so the stylist could compensate the client directly and *** the stylist did do that without a receipt and directly between her and Miss *** as a final mutual written settlement
***
Thank you
Final Consumer Response /* (4200, 11, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The compensation was not for the 70$ stud it was for the service that the owner insisted *** that I pay despitebthe fact I had my eyebrow ring ripped out with a comb and was very dissatisfied withthe service and treament***

Initial Business Response /* (1000, 5, 2016/01/03) */
Contact Name and Title: Ahmed M***
Contact Phone: ***
Contact Email: [email protected]
As per our salon policy, Mist salon is not responsible nor liable for clients' damaged or lost jewelry, electronics, clothing or any personal
items; also the law is clear about "all clients must pay for the services when completed regardless"Miss *** *** cannot play victim and take an unfortunate eyebrow stud incident by the stylist as an excuse not to pay the business for the haircut, *** It's up to the stylists' discretion to directly compensate the client for any damages caused to client's personal items if applicable; and in this circumstance the stylist gathred her xmas tips and did reimburse and made a written final settlement with Miss *** by text, to pay her $to compensate for the damaged eyebrow stud
***
***
Note...attached file is the final agreement the stylist made with *** to compensate her for the eyebrow stud, and by the way *** was asked to get the original receipt of her damaged stud ***
Initial Consumer Rebuttal /* (3000, 7, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** I never once tried to leave without paying, I suggested to the owner that I shouldnt have to pay for yhe serviceHe immediately called for securityThis was all witnessed by security as wellI simply want my jewelry reimbursed as the owner stated in front of security, that he would pay for with a receipt
Final Business Response /* (4000, 9, 2016/01/06) */
One of the salon's policy has been for years that Mist salon is not liable for damages to client's jewelry and other personal items , it's been printed on brochures for years and posted on my website and I stick to my policies,*** it's the client's responsibility to ask about the policies of any store before they make a purchase or get a service done
I already mentioned the stylists are responsible when they do damages to client's items since they're independent commission workers and stylist *** did made a written final settlement with Miss *** and paid her back $as a compensation for the stud, ***
My role as a mediator is to ask the client for an original receipt for the damaged item, so the stylist could compensate the client directly and *** the stylist did do that without a receipt and directly between her and Miss *** as a final mutual written settlement
***
Thank you
Final Consumer Response /* (4200, 11, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The compensation was not for the 70$ stud it was for the service that the owner insisted *** that I pay despitebthe fact I had my eyebrow ring ripped out with a comb and was very dissatisfied withthe service and treament***