Craft Peddlers

Complaint: [redacted] I am rejecting this response because: the dryer came with error messages and had to be disassembled 90% in order to replace a defective part after only daysThe machine is a lemon as the repairman from [redacted] Appliance even stated that he had never seen this beforeFurther it is equally about the fact that Tom B ASSURED me that he would replace my dryer since he was replacing the washer with a different model and now they do not matchI told Tom that I would only accept a replacement washer (and not a refund) if he replaced the dryer with the matching unitI refuse to accept this response and will continue to until Albo and Tom B pick up their appliances and provide a full refund or simply replace the defective dryer with the matching dryer to that of the replacement washer Regards, [redacted] ***

Under the terms of the sales agreement this product is covered under the [redacted] WarrantyThey are the ones that determine the fitness/defect of a product once it is installedWe will contact **, on the customers behalf, to try and get the date moved up

This was NOT a installationA installation ONLY is the reconnection of the hot/cold water to existing water connections Plugging the electric cord into the existing outletPutting the drain into the existing washer drainAll of these must be behind the unitWe do not preinspect the existing facilities and are not responsible for the function of these existing facilitesThese are the homeowners and are the homeowners sole responsibilityThanks you, Brian

Complaint: ***
I am rejecting this response because:
The attached e-mail that Ed A sent to Tom, his GM, is a lie. I have e-mails from him spelling out everything I needed well before I knew my measurements. When I went back, it wasn't to place my order, it was to come in
with my specific plan set and go over what I had. I did speak to *** and they gave me a few suggestions to take back to the salesman and compare. The fact that I was sold BOTH a horizontal discharge kit AND a vent cover is completely contradictory. I had no clue what either of them were for, which I do recognize should've been my responsibility to learn, but I was trusting MrA wouldn't sell me a product I didn't need. He never questioned ***'s suggestion on the duct cover like he states. I also find it interesting/convenient that he can quote a conversation we had from before 10/19/when the order was placed to 12/9/when this e-mail was written. Even if you were to assume this all happened the way it did, then why would he continue to sell me the horizontal discharge kit? I also question that, within the dozen or so e-mails I have from him, why wasn't the return policy EVER bought up in those e-mails? Now we get into the return portion of his e-mail where he claims I called him a week later to return the product but the order was placed on 10/19/and the product wasn't returned until 11/25/15. I find it strange that someone can quote a conversation from over a month prior but can't remember the difference between one a four weeks. Anyway, I did call MrA to ask about returning the item and was surprised to hear about the no-return policy and was more surprised that he had a memory of a conversation where he informed me of this. He did reach out to the GM and got back to me about the restocking fee. Normally I understand the reasoning for this fee however, when I'm told I need a certain product then come to find out that I don't and learn that the Seller will be taking a fee to return that product I question the motive a bit. (Side note: I later find out that *** doesn't charge the restocking fee and that it's to their sales company's discretions) What MrA conveniently leaves out is that, at the time, I was also talking with him about purchasing a buimicrowave. So I asked that he go back to his GM and see if he would wipe out the 20% fee seeing that I was about to purchase another item for approximately $800-$900. For a person to be in the mindset to "DEMAND" anything, I would believe they'd be pretty upset and or pissed. I wouldn't think that same person would continue to try and buy additional product from this company. I was quickly told that he's not interested in making that deal. He also leaves out the fact that it was MrA's SUGGESTION that I speak to his GM myself. He said he left Tom a number of messages as I did myself at all three locations. On 11/27/15 I called again for either the second or third day in a row. The gentlemen who answered took my message a few times and informed me that Tom never going to call me back so he gave me what I was told was the GM's cell phone. When I called him after hours that evening, he claimed it was his home line. It was on that call, before I was hung up on, that Tom told me to come into the Maple Shade store the next day. I went in as soon as the store opened and again was informed that Tom was in a meeting and when I told the salesman I would wait he informed me Tom wouldn't see me. I then informed customers about the situation and one of the salesmen called the police. I returned the product with the stocking fee intact but told them I'm not satisfied. ALBO took $from me and I will not be satisfied until it's returned
Regards,
***

This is a response to the complaint by our customer *** *** (ID#:***). Mr*** had service issues with his washer and dryer under the manufacturer's warranty (lasting one year from date of purchase). Under the manufacturer's warranty, Albo is permitted to replace appliances
only once we are authorized to do so by the manufacturer. In this case, *** gave us the okay to replace the washer and so we did back on 4/13/16.Regarding the dryer, since ***'s protocol is to repair an appliance before replacing it, Mr*** was given a service appointment. It is then up to *** to determine whether or not the unit should be replaced while under their warranty. Until Albo is notified that *** authorizes a dryer exchange, Mr.*** has to have further service (if still necessary) or call *** to discuss his options with them. Albo will not issue Mr*** a refund since one of his units was already replaced and the other was repaired per the manufacturer's suggestion.Please contact me at your convenience with any further questions.Thank you,Tom BAlbo ApplianceGeneral Manager*** (p)*** (f)

Good morning, This is in response to *** ***'s complaint (#***) against Albo. We are refunding Mr***'s $restocking fee. Please contact me with any further questions at *** Thank you, Tom B General Manager Albo Appliance

This was NOT a normal installation. A normal installation ONLY is the reconnection of the hot/cold water to existing water connections Plugging the electric cord into the existing outlet. Putting the drain into the existing washer drain. All of these must be behind the unit. We do not preinspect the existing facilities and are not responsible for the function of these existing facilites. These are the homeowners and are the homeowners sole responsibility. Thanks you, Brian

We have received your copy of the second complaint by [redacted], ID [redacted].  As stated in our previous response, Albo Appliance is not responsible for exchanging Mr. [redacted]'s dryer as we would need authorization from [redacted] to do so.  The dryer is under the manufacturer's warranty and thus under the manufacturer's discretion to replace if they find the unit has issues that cannot be repaired. In order for this to happen, Mr. [redacted] must call into [redacted]) and get further service to determine whether it can be fixed.Thank you,Tom BGeneral ManagerAlbo Appliance[redacted]

Complaint: [redacted]
I am rejecting this response because: the dryer came with 2 error messages and had to be disassembled 90% in order to replace a defective part after only 45 days. The machine is a lemon as the repairman from [redacted] Appliance even stated that he had never seen this before. Further it is equally about the fact that Tom B ASSURED me that he would replace my dryer since he was replacing the washer with a different model and now they do not match. I told Tom that I would only accept a replacement washer (and not a refund) if he replaced the dryer with the matching unit. I refuse to accept this response and will continue to until Albo and Tom B pick up their appliances and provide a full refund or simply replace the defective dryer with the matching dryer to that of the replacement washer. 
Regards,
[redacted]

Under the terms of the sales agreement this product is covered under the ** Warranty. They are the ones that determine the fitness/defect of a product once it is installed. We will contact **, on the customers behalf, to try and get the date moved up.

Complaint: [redacted]
I am rejecting this response because:Tom B took it upon himself to replace the washer with a different style washer of less value than the original and not refund me any money. I do not necessarily mind being the washer he provided works better than the original. However, he assured me that the dryer would also be replaced so I did not spend $2,000 on a brand new mismatched set. Saying the washer dryer set cannot be refunded unless [redacted] approves it is nonsense. He can very easily pick up the dryer and replace it with the match. Telling me to call him if I have any further issues is also nonsense being I have called him almost every day since he robbed me and he simply does not answer the phone. I do not accept his response. I should not have [redacted] out to service a washer and dryer that is 45 days old. The dryer should not have to be completely disassembled in order to repair it after 45 days. I should not be fed lies from Tom B and be expected to live with it. I should not have to spend $2,000 on a piece of equipment that does not perform properly. 
[redacted]

Complaint: [redacted]
I am rejecting this response because: Even though the issues were address, the appliance store has made no positive response and does not accept their share in the responsibility of resolving the issue.  My installation was a Normal one which was never completed and the installer informed me I would be refunded for the parts not used ( I was told he would inform ALBO).  I spent too much money having a washer/dryer installed which was supposed to be free installation).  Also the installer connected the water backward (cold/Hot).  I don't recommend buying anything from ALBO, and I have informed my family, Friends and neighbors.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this...

response because:  "trying to move up[ the date"  from july 1 is nonresponsive to the exigency of the issue.  our house is torn apart because this unit sits in the dining room and all the contents of the cabinet are scatterred around the house. perhaps I wasn't clear.  please see the following [redacted] review : [redacted] 0 friends 2 reviews Share review Edit review 5/27/2015 the purpose of a brick and mortar company is to provide a level of service not available on the internet.in the past albo appliance (audubon, nj branch) has performed admirably in that role.  we bought a ** stove whose burners were so easily dislodged that they were a danger (unstable platform to pots and pans).** battled mightily but our albo rep, ginny, held ground ultimately replacing it with a [redacted] stove.since then we bought from albo a ** microwave and a ** refrigerator and a garbage disposer.that was then, this is now.we decided to not repair our microwave (blower died) and bought from albo a lower level ** microwave , [redacted], that had the features we want.we installed it under a typical cabinet using filler blocks, as recommended,  to match the cabinet overhang. the microwave rests on a rear bracket and is then raised and secured with two machine screws that screw into two anchors on the top of the microwave. (the directions call for three, but only two are available)the day after it was installed it had sagged away from the cabinet 3/8" or more. we were able to see the two anchoring spots and they had deformed the top of the cabinet by that 3/8".we dropped the front of the cabinet and reassured ourselves that the anchors were totally dependent on sheet metal for strength!!!!  apparently, in **'s attempt to compete at the low level they sacrificed structural integrity. (i realize we could remove the filler blocks and crank away on the fasteners but the fasteners would go deeper into the unit than designed contacting who knows what.no consumer could possibly see this defect in any reviews.and what does this brick and mortar company do to serve a function?  "we're just salesmen" and "we don't have technical people".they referred us to a ** phone number (not even facilitating the process by calling their ** rep).  ** jumped right on it and said we could get a technician july 1 (six weeks hence)all we wanted is to return a structurally deficient product that is impossible for a consumer to see.  easy peasy.  not so in the new albo world.we've filed a Revdex.com complaint and stopped payment with the credit card company.what a horrible way to do business.  ginny, wherever you are, you're missed!!! [redacted]

We do 'normal' installation to existing facilities. This simply means that the unit is connected (water and drain) to whatever the customer has in their home. We do not alter his plumbing nor get involved in plumbing issues of the house. Any additional parts needed would be solely paid for by the...

consumer. If there were parts ( ie flex line, water hoses or vent) that were purchased through ALBO and not used we will credit back but need to know what they were.