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Craft Roofing

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Craft Roofing Reviews (1)

Initial Business Response /* (1000, 11, 2015/10/16) */
[redacted]Document Attached[redacted]
Once again, Ms. Higgins purchased her vehicle June 26, 2015 and Ms. Higgins didn't contact my dealership until August 23, 2015; 27 days and 3,800 plus miles after her purchase.
Ms. Higgins is clearly only interested in...

questioning my integrity, as well as the integrity of the automotive shop we recommended. However, doesn't believe her integrity should be questioned. There are multiple occasions that Ms. Higgins provides inconsistencies and false accusations in both of your contacts with the Revdex.com, "I do apologize for the delay of this letter. I have been trying to get the remainder of the problems I have been having with my car fixed before wrote this, but that has not been a possibility because of my involvement at Missouri State University" and then later states, "I did end up getting my car fixed on August 28 of 2015. have attached a copy of the receipt". I don't find it necessary to cover every one of Ms. Higgins' inconsistencies and false accusations in her first contact with the Revdex.com or the inconsistencies and false accusations she ADDED to her second contact.
Furthermore, Ms. Higgins was provided a copy of the pamphlet and signed service contract that detailed what her warranty will cover, including labor rate coverage, any deductible and or overages she is responsible for, and the cost of the warranty. She knew the exact cost of the warranty, coverage's provided by the warranty and her responsibilities outside of the warranty on the day she purchased the vehicle. She knows the warranty is not a factory warranty, the warranty is a supplemental policy provided by a nationwide third party, and that she would be responsible for any overages or items not covered by the warranty. Ms. Higgins is also aware that she was purchasing the car "AS IS". Ms. Higgins signed an "AS-IS" document.
Ms. Higgins and her mechanic should have referenced her warranty pamphlet and service contract and or contacted the warranty company. Ms. Higgins' mechanic clearly provided inaccurate information to her and Ms Higgins needs to contact "her" mechanic for her issues.
1. Window regulator - IS NOT covered by her warranty.
a. Window regulator MOTOR IS covered by her warranty.
2. Cooling reservoir-IS covered by her warranty. Her mechanic did NOT complete a claim.
3. Vent hose- IS covered by her warranty. Her mechanic did NOT complete a claim
4. Thermostat-IS covered by her warranty. Her mechanic (according to Ms. Higgins) still hasn't fixed this.
5. Rear brakes are a WEARABLE item, NOT covered by her warranty.
a. Autobahn Motorsport DID NOT inspect this vehicle; we are NOT a state licensed inspection station, nor do we claim to be. We DID have the car inspected at an authorized inspection station and the brakes DID pass state inspection.
b. Note: Ms. Higgins put 4,107 miles on this vehicle in 32 days; according to Ms. Higgins, up and down hills to and from Blue Eye. She will be replacing break frequently.
6. Blinker bulbs are a WEARABLE item, not covered by her warranty. The car is 12 years old, corrosion happens.
I contacted Cars Protection 10/16/2015 and spoke with [redacted]. He provided me with the following information/ notes from her warranty account:
1. Exclusive contacted Cars Protection 8/25/2015 and started a claim for:
a. Coolant Reservoir-covered
b. Left window regulator-not covered but if they would have replaced the motor of the regulator it would have been covered.
c. Vent hose-covered
2. Exclusive indicated there was a small value cover gasket leak that did NOT need to be fixed at this time.
3. Exclusive indicated there were NO OTHER issues with the car, including brakes or thermostat.
Cars Protection told Exclusive that Ms. Higgins must keep the car there in order for the services to be covered at that time. Ms. Higgins chose to leave with the car at the time of the claim. When Ms. Higgins brought the car back three days and 300 miles later, Exclusive should have resubmitted the claim and DID NOT. Ms. Higgins would only be responsible for the [redacted] deductible and the difference in Cars Protection shop rate allowance of up to [redacted] per hour. Ms. Higgins chose to us a shop that did not resubmit her claim and that charges [redacted] per hour. The shop we recommended to her honors the [redacted] per hour rate allowance.
I have provided you with the Buyers Guide, Cars Protection Plus-Value Plus Service Contract and Purchase Agreement; all signed by Ms. Higgins. Each document is clear, precise and ALL costs are straightforward. Also provided is the Claim Status from Cars Protection Plus, showing Ms. Higgins' mechanic started and did not complete a claim.
I will not engage in any further dialogue with Ms. Higgins. I stand by my integrity and the way I conduct business. I will not allow Ms. Higgins to continue slandering my business. I will proceed in a different direction if this continues; see Purchase Agreement.
[redacted]
Initial Consumer Rebuttal /* (3000, 13, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am quite appalled at the way I have been treated by this company. Yet again, they have lied. I visited their business MULTIPLE times before the August 23rd date. I gave them numerous chances to simply either help me, or to just say that they could not and would not. Instead they lied to me, and I am not going to stand to be called a liar when I have done nothing wrong in this situation. I got my car fixed once, but only the major things because of time and money reasons. That was a day I could get a friend to give me a ride to school while my car was being fixed. After that date, he went to school elsewhere and I do not have another car available to be to get me to class in the hours I would need it. The other people who could help me work during the day when I would need it, and it has not been an option. There was no lie in there. I said I got those things fixed, but cannot get back there because of school. The company I took my car to to fix it called the warranty company themselves. I was there. I know what was said, so I know what they told my mechanic. If he did not file a claim, it is not my fault. The only thing that was covered was thirty dollars on the coolant tank, and they did not tell him that any other costs would be covered. I honestly do not blame him for not wanting to deal with the process for just that amount. However, he did not charge me that thirty dollars, and it came out of what he would have been paid. He did this to help me out, and I will not criticize someone for that. He did say that there was a leak in the valve cover, which the company told me they fixed when I bought the car, but clearly did not. If this company did not want to help me, as I know I signed the "As Is" paper, they should have told me. They should not have given me false hope the MULTIPLE times I drove up there in order for them to help. I would have much rather appreciated that rather than to have my character questioned. I did not go alone, and therefore it is not just my word against his. I have been there more than once and am simply tired of being called a liar, then what I can only assume to be a threat if I continue to speak, and rightfully stand up for myself when he stated "I will not engage in any further dialogue with Ms. Higgins. I stand by my integrity and the way I conduct business. I will not allow Ms. Higgins to continue slandering my business. I will proceed in a different direction if this continues." I have not lied, manipulated, or done anything wrong on my end. If he would like to continue to twist my words, then that is not my fault. If clarification is needed in anything, I am more than happy to clear it up and am not ashamed of anything I have done. Many people in this situation knows that what he has said is false in regards to me contacting him. I drove there, over an hour drive, myself. I was never rude to them, simply asked them if they would help. Again, if they did not want to, I would have appreciated it if they would have just said so. Every time I went there, they said they would help me in one way or another. They said they would make me an appointment with "their" mechanic so I could get in quickly, but never did so, so they must not have found it that important at the time for me to go to their own mechanic that they talk about. After having been treated like this many times after visiting them, I did not see it in my own best interest to go to a mechanic that does business so close with them, especially after finding out about the eighty dollar diagnosis cost that they told me would not be covered. I am simply astounded at the way I have been lied both to and about with this company.
Final Business Response /* (4000, 18, 2015/11/03) */
Revdex.com Response:
Once again, Ms. Higgins purchased her vehicle June 26, 2015 and Ms. Higgins didn't contact my dealership until August 23, 2015; 27 days and 3,800 plus miles after her purchase.
Ms. Higgins is clearly only interested in questioning my integrity, as well as the integrity of the automotive shop we recommended. However, doesn't believe her integrity should be questioned. There are multiple occasions that Ms.Higgins provides inconsistencies and false accusations in both of your contacts with the Revdex.com. "I do apologize for the delay of this letter. I have been trying to get the remainder of the problems I have been having with my car fixed before wrote this, but that has not been a possibility because of my involvement at Missouri Sate University" and then later states, "I did end up getting my car fixed on August 28 of 2015. have attached a copy of the receipt". I don't find it necessary to cover every one of Ms. Higgins' inconsistencies and false accusation in her first contact with the Revdex.com or the inconsistencies and false accusations she ADDED to her second contact.
Furthermore, Ms. Higgins was provided a copy of the pamphlet and signed service contract that detailed what her warranty will cover, including labor rate coverage, any deductible and or overages she is responsible for, and the cost of the warranty. She knew the exact cost of the warranty, coverage's provide by the warranty and her responsibilities outside of the warranty on the day she purchased the vehicle. She knows the warranty is not a factory warranty, the warranty is a supplemental policy provided by a nationwide third party, and that she would be responsible for any overages or items not covered by the warranty. Ms. Higgins is also aware that she was purchasing the car "AS IS". Ms. Higgins signed an "AS-IS" document.
Ms. Higgins and her mechanic should have referenced her warranty pamphlet and service contract and or contacted the warranty company. Ms. Higgins' mechanic clearly provided inaccurate information to her and Ms Higgins needs to contact "her" mechanic for her issues.
1. Window regulator - IS NOT covered by her warranty.
a. Window regulator MOTOR IS covered by her warranty.
2. Cooling reservoir - IS covered by her warranty. Her mechanic did NOT complete a claim.
3. Vent hos - IS covered by her warranty. Her mechanic did NOT complete a claim
4. Thermostat- IS covered by her warranty. Her mechanic (according to Ms. Higgins) still hasn't fixed this.
5. Rear brakes are a WEARABLE item, NOT covered by her warranty.
a. Autobahn Motorsport DID NOT inspect this vehicle; we are NOT a state licensed inspection station, nor do we claim to be. We DID have the car inspected at an authorized inspection station and the brakes DID pass state inspection.
b. Note: Ms. Higgins put 4,107 miles on this vehicle in 32 days; according to Ms. Higgins, up and down hills to and from Blue Eye. She will be replacing break frequently.
6. Blinker bulbs are a WEARABLE item, not covered by her warranty. The car is 12 years old, corrosion happens.
I contacted Cars Protection 10/16/2015 and spoke with [redacted]. He provided me with the following information/notes from her warranty account:
1. Exclusive contacted Cars Protection 8/25/2015 and started a claim for:
a. Coolant Reservoir-covered
b. Left window regulator-not covered but if they would have replaced the motor of the regulator it would have been covered.
c. Exclusive indicated there were NO OTHER issues with the car, including braked or thermostat.
Cars Protection told Exclusive that Ms. Higgins must keep the car there in order for the services to be covered at that time. Ms. Higgins chose to leave with the car at the time of the claim. When Ms. Higgins brought the car back three days and 300 miles later, Exclusive should have resubmitted the claim and DID NOT. Ms. Higgins would only be responsible for the $100 deductible and the difference in Cars Protection shop rate allowance of up to $** per hour. Ms. Higgins chose to us a shop that did not resubmit her claim and that charges $** per hour. The shop we recommended to her honors the $70 per hour rate allowance.
I have provided you with the Buyers Guide, Cars Protection Plus-Value Plus Service Contract and Purchase Agreement; all signed by Ms. Higgins. Each document is clear, precise and ALL costs are straightforward. Also provided is the Claim Status from Cars Protection Plus, showing Ms. Higgins' mechanic started and did not complete a claim.
I will not engage in any further dialogue with Ms.Higgins. I stand by my integrity and the way I conduct business. I will not allow Ms.Higgins to continue slandering my business. I will proceed in a different direction if this continues; see Purchase Agreement.
[redacted]
Final Consumer Response /* (4200, 20, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company clearly does not want to tell the truth. They simply repeated themselves and refuse to tell the truth, even though I brought people along with me to easily testify that I went to their business MULTIPLE times for the date he stated yet again. He accused me of lying with one thing, and I have already cleared that up. It was not a lie, and I explained why he thought so. This response was nearly a copy and paste of the last response, which was also a lie. I am tired of this company lying about me then saying my integrity should be questioned. I am saddened by how this company conducts business. I have done nothing wrong, and once again, I will clear anything else up that may have had confusion. However, they used the same single thing that they said I have lied about when I have already cleared it up, and their argument is invalid for it. Once again, the company opened the response with the lie that I only came to them once and not until almost two months later. I honestly do not know what else to say as I stand by my word and my integrity as there is nothing in question. I simply hope that this company does not treat any other customers like this, and they know what the actual truth is. The owner lied to me about my coolant tank on one of the trips I made up there that they say I did not. I came up there with a leak and asked what was wrong and he just said "you know you have to add coolant, then start it up, then add coolant again." Yes, I do know. I have grown up around cars. What I told them was I just added coolant two days prior and it needed more once again. Something was clearly wrong, but he just acted like I was stupid. Come to find out, the coolant tank was broken and it completely needed replaced. I do not know what else to say. I do not have anything to defend, and I stand by my comments.

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Address: 5312 Al Highway 69 N, Cullman, Alabama, United States, 35058-1268

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