[redacted]
in the last week
My wife dropped her Chevy [redacted] off on Friday morning (11/06/2015) to get a suspected oil leak looked at. The car was in the shop all day and I finally had to call around 3:30pm to see if they had figured any thing out. I spoke with [redacted] who was the service rep assigned to our [redacted] informed me that he was unsure what the issue was and would call me back in 5min after checking with the techs. When he called me back, he explained that it was leaking oil at the timing chain cover but wasn't sure if it was also consuming oil. That they wanted us to take the vehicle home, drive it for 500 miles (while it still currently has a known oil leak) and bring it back to them for further investigation. I explained that it was pointless to preform an oil change and that I wouldn't pay for it when the oil was just going to leak out anyway. I then asked to speak with their service manager. [redacted] put [redacted] (service mgr) on the phone and I explained my concern with the situation. [redacted] then began talking over me, yelling at me and told me that they would not charge us for the oil change but he wanted us to pick up the vehicle and never come back. I then asked to speak with his mgr and he said he would have him call me and hung up on me. I called three other Chevy dealers in my area and asked if this was normal and they all said absolutely not, that they should have fixed the leak! I then called GM customer service and they opened a complaint file and said that the dealership (Youmans) should have further investigated the oil leak, fixed it, then changed the oil and returned the vehicle to us for a consumption test. Worst service department I have ever experienced. Would not recommend them to my worst enemy...no one deserves this type of treatment!
[redacted]
in the last week
My wife dropped her Chevy [redacted] off on Friday morning (11/06/2015) to get a suspected oil leak looked at. The car was in the shop all day and I finally had to call around 3:30pm to see if they had figured any thing out. I spoke with [redacted] who was the service rep assigned to our [redacted] informed me that he was unsure what the issue was and would call me back in 5min after checking with the techs. When he called me back, he explained that it was leaking oil at the timing chain cover but wasn't sure if it was also consuming oil. That they wanted us to take the vehicle home, drive it for 500 miles (while it still currently has a known oil leak) and bring it back to them for further investigation. I explained that it was pointless to preform an oil change and that I wouldn't pay for it when the oil was just going to leak out anyway. I then asked to speak with their service manager. [redacted] put [redacted] (service mgr) on the phone and I explained my concern with the situation. [redacted] then began talking over me, yelling at me and told me that they would not charge us for the oil change but he wanted us to pick up the vehicle and never come back. I then asked to speak with his mgr and he said he would have him call me and hung up on me. I called three other Chevy dealers in my area and asked if this was normal and they all said absolutely not, that they should have fixed the leak! I then called GM customer service and they opened a complaint file and said that the dealership (Youmans) should have further investigated the oil leak, fixed it, then changed the oil and returned the vehicle to us for a consumption test. Worst service department I have ever experienced. Would not recommend them to my worst enemy...no one deserves this type of treatment!