Craftjack, Inc.

To all contractor buyer beware the service offered by Craftjack is no where near what is sold to you, after wasting 300.00 and a promise of leads and the quality there of is not what is delivered after receiving 6 leads not one of them were legitimate. I do not recommend them to anyone.

[redacted] never went bankrupt nor changed their name for any liability reasons. They have been in business for 20 years and have over 140,000 contractor using their service. No business could sustain that kind of success if their service was anything other than high quality. Unfortunately, as with many businesses who have online presence, reviews left are typically done so by the less than 1% of customers who are unhappy and rarely by the over 90% of those that are satisfied with the service.I wish I could provide more help.

Hands down the best lead provider out there. better than home advisor and all the rest no other company comes close to cost and amount of solid leads as craftjack. I wasn't signed up not one hour and got a lead... im more than happy with them and glad I found these guys. there was days where 3 and 4 leads came in..

Mr. [redacted] signed up for our service on 11/20/2015 4:13 PM, the week of Thanksgiving. November-January is a very slow period for this industry every year. This was communicated to Mr. [redacted] by his account manager in customer service as has been logged in...

the notes (see attached screenshot).
We do not have a policy to refund accounts. This is stated in our terms and conditions which is available at the footer of our website. "5.14. You may, at any time, terminate your use of this Website upon the Company's receipt of written notice and such termination shall take effect upon the close of business on the day received.  If such notice is received after business hours, then the termination shall take effect the next business day.  If you terminate this Agreement, you shall not be entitled to any refunds or credits to your Account or amounts prepaid to the Company."
This was also stated to him by the sales rep before he signed up in a recorded confirmation.
I am sorry to see Mr. [redacted] has canceled this service before waiting for the holiday season to end whereby he could expect to see a profitable experience. However, we do not offer refunds on the $125 initial signup deposit-which was already used-as stated over the phone prior to signing up, by his account manager prior to canceling his service with us, and in our written and provided terms & conditions.
I am hopeful that Mr.[redacted] gives our service another chance once the holiday season ends and opportunities pick up again in the new year.

I have been using CraftJack for about 8 months now and I don't have any complaints whatsoever. They have always been very easy to get refunds back from bad leads, you can easily control your field and what jobs you are looking for at that time, they have very reasonable pricing for their lead generating services, you can pause your account when you are busy or out of town, and many more benefits come with using this service. Highly recommend to anyone in the trade fields that is trying to build a clientele base.

Dear Mr. [redacted] It sounds like you've had to deal with some difficult situations recently, and I am sorry you are having these issue. I would be more than happy to help you out.I'd like to go over the details deeper with you. May I ask which lead, specifically, you are referring to with...

regards to the homeowner stating the lead was matched with more than 4 contractors?I can assure you, a guaranteed promise from the co-founder of CraftJack, that we never match our leads with more than 4 contractors. Ever. That is a sensitive topic that we are serious about and one that we take extreme measures to ensure does not happen. Please, let me know which homeowner stated this so that I may provide proof supporting the nature of that given lead.You said that Mr. [redacted] after looking into a lead, admitted it had been matched with more than 4 contractors. As stated above, we guarantee that has not, nor ever has been, the case. When CraftJack does not have 4 contractors in a given area where a service request has been made, we sell that lead to other networks to ensure the homeowner is able to receive up to 4 estimates from contractors. Even when this is done, we never sell the lead to more than 4 contractors at most. So if CraftJack has 2 contractors, we provide our parent company (as an example) with up to 2 opportunities for the remaining 2 slots. So it can never be sold to more than 4 contractors. I am happy to pull the phone audio recordings of the conversation that you had that day with Mr. [redacted] We can then determine what exactly was said in that conversation by Nate [redacted] Mr.[redacted] has been a tremendous leader in the CraftJack sales department for nearly 3 years, and there are fewer individuals who are more knowledgeable about the services and nature of business provided by CraftJack. I am also happy to pull any audio logs of phone conversations had between you and the CraftJack customer care department on any such matter to ensure you are being provided the absolute best service possible.If you have received leads whereby the homeowner had already contracted with another service provider prior to using CraftJack's site to find additional contractors, as in the case with lead [redacted] we are absolutely going to credit you for that lead as long as you let us know about it. No credit has ever been requested for this lead, and therefore never granted. I only know about this occurrence because I am currently looking at your account and the notes you left by the leads while responding to this Revdex.com complaint. We provide you with a dedicated account manager in our customer care department that is there to help you anytime during business hours and will return a message left after hours. I am not seeing any recent calls made by you to [redacted] your account manager regarding this issue. We can only help if we are made aware of the issue.Finally, looking at your requests: You had requested a credit on all leads from the past 2 months. Can you please clarify what it is exactly you are requesting here. It looks like from November 26-January 26, you received 7 leads from CraftJack.I look forward to your response where we may look into any specific lead you found problematic and get to the bottom of the issue. We value you as a customer and business partner and truly want only to provide you with the absolute best service to help grow your business. Let me know how we can do this for you.Thank you,[redacted] Co-Founder and VP of Operations

Craft Jack is the worst lead generation I have been with craft Jack for two months they've been only taking money from my account and sending me bad leads they have zero customer service I do not recommend anyone to sign up with craft Jack from my experience

I was very unhappy with this service I was misled to believe that they had quality leads but yet they were wrong I've been a member for over a month I got two bad leads but because they sent me one within 30 days I can't get out of the membership they won't give me my money back very dishonest and misleading