CraftMaster Home

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI noticed my concrete deteriorating in August - just months after moving inA neighbor had the same problem and his driveway was replacedFrom my understanding, Craftmaster is stating that I cannot park on my driveway during the winter because the salt from the road will wash from my car onto my driveway and casue it to deteriorateI cannot accept that a brand new driveway should be expected to fail and I should be expected to park anywhere other than my drivewayIt's obvious Craftmaster knew the product was substandard or Craftmaster would not have replaced my neighbor's driveway I'm being asked as a customer to prove the product is faulty, but the fact that the driveway began to fail in under year is proof the driveway is faultyI have never put salt on my drivewayIf Craftmaster can prove that my driveway is failing due to salt washing form my vehicle - I will be satisfied Regards, [redacted]

Dear Sir/Madam,We are in receipt of your letter dated February 27, The letter indicates you attempted to contact us but we did not receive any other correspondenceI believe the reason is that you have the wrong addressOur address is [redacted] purchased a home from us on May 31, We closed on that home on November 8, Below is a brief timeline of events concerning the driveway issue.• Driveway Issue report by [redacted] on August 19, (See [redacted] #1).• We (T [redacted] - Our Warranty Coordinator) responded on August 19, and advised *** we would have the concrete vendor investigate but typically this is caused by road sait or otherice melting agents typically put down by homeowners(See [redacted] #2)• [redacted] responded on August 19, (See [redacted] #3).• [redacted] emailed on August 21, inquiring on the statusWe responded the same day stating it might take some time if there is testing necessary( [redacted] #& 5)• [redacted] inquired again on August 27, 2014, August 30, 2014, September 2, and our response that we do not have Information from our vendor at this point ( [redacted] s 6, 7, 8, 9).• We emailed [redacted] on September 8, with copies of the letter we recently received from our concrete vendor ( [redacted] ) and information we received from our concrete installer ( [redacted] 10).• [redacted] responded on September 8, informing us if we did not fix his driveway he would contact an engineer and attorney ( [redacted] 11) • *** [redacted] ( [redacted] ) responded on September 9, The email informs ***, per the terms of our contract (see [redacted] #12), driveways are not warrantied afterdays.• [redacted] responded on September 10, ( [redacted] 13)*** stated he believes it is a quality issue and has nothing to do with the salt.• [redacted] responded again on September 15, (see [redacted] 14) asking for a response.*** responded on September 15, (see [redacted] 15) that driveways are not warrantied after days (see [redacted] 16-copy of the actual contract page) per the terms of his contractNo evidence of damage or deterioration was present on the sidewalk or stoop during the driveway inspection and it was all done at the same timeIf it was a concrete issue, it would all be deterioratingHe was informed he should contact his homeowner's insurance.• We received his year warranty list on November 13, and the driveway was still listed.• We took photos of the driveway today (See [redacted] #17)The salt damage in question is located where the vehicle is parked in this picture.In conclusion, there is no evidence that the damage to the driveway is anything other than salt damageeither from the treatment on the roads which is deposited by the vehicles in the driveway or directly applied by the homeownerOur suggestion, is for the homeowner to contact his homeowner's insurance and file a claimIf the homeowner or homeowners insurance company can provide an engineering report {based on a bore sample) that provides definitive proof that the concrete was defective, we will replace the driveway.Sincerely, [redacted] ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I noticed my concrete deteriorating in August 2013 - just 9 months after moving in. A neighbor had the same problem and his driveway was replaced. From my understanding, Craftmaster is stating that I cannot park on my driveway during the winter because the salt from the road will wash from my car onto my driveway and casue it to deteriorate. I cannot accept that a brand new driveway should be expected to fail and I should be expected to park anywhere other than my driveway. It's obvious Craftmaster knew the product was substandard or Craftmaster would not have replaced my neighbor's driveway. 
I'm being asked as a customer to prove the product is faulty, but the fact that the driveway began to fail in under 1 year is proof the driveway is faulty. I have never put salt on my driveway. If Craftmaster can prove that my driveway is failing due to salt washing form my vehicle - I will be satisfied. 
Regards,
[redacted]

Dear Sir/Madam,We are in receipt of your letter dated February 27, 2015. The letter indicates you attempted to contact us but we did not receive any other correspondence. I believe the reason is that you have the wrong address. Our address is...

[redacted] purchased a home from us on May 31, 2013 . We closed on that home on November 8, 2013. Below is a brief timeline of events concerning the driveway issue.• Driveway Issue report by [redacted] on August 19, 2014 (See [redacted] #1).• We (T[redacted] - Our Warranty Coordinator) responded on August 19, 2014 and advised [redacted] we would have the concrete vendor investigate but typically this is caused by road sait or otherice melting agents typically put down by homeowners. (See [redacted] #2)• [redacted] responded on August 19, 2014 (See [redacted] #3).• [redacted] emailed on August 21, 2014 inquiring on the status. We responded the same day stating it might take some time if there is testing necessary. ([redacted] #4 & 5)• [redacted] inquired again on August 27, 2014, August 30, 2014, September 2, 2014 and our response that we do not have Information from our vendor at this point ([redacted]s 6, 7, 8, 9).• We emailed [redacted] on September 8, 2014 with copies of the letter we recently received from our concrete vendor ([redacted]) and information we received from our concrete installer ([redacted] 10).• [redacted] responded on September 8, 2014 informing us if we did not fix his driveway he would contact an engineer and attorney ([redacted] 11) • [redacted]) responded on September 9, 2014. The email informs [redacted], per the terms of our contract (see [redacted] #12), driveways are not warrantied after90 days.• [redacted] responded on September 10, 2014 ([redacted] 13). [redacted] stated he believes it is a quality issue and has nothing to do with the salt.• [redacted] responded again on September 15, 2014 (see [redacted] 14) asking for a response.[redacted] responded on September 15, 2014 (see [redacted] 15) that driveways are not warrantied after 90 days (see [redacted] 16-copy of the actual contract page) per the terms of his contract. No evidence of damage or deterioration was present on the sidewalk or stoop during the driveway inspection and it was all done at the same time. If it was a concrete issue, it would all be deteriorating. He was informed he should contact his homeowner's insurance.• We received his 1 year warranty list on November 13, 2014 and the driveway was still listed.• We took photos of the driveway today (See [redacted] #17). The salt damage in question is located where the vehicle is parked in this picture.In conclusion, there is no evidence that the damage to the driveway is anything other than salt damageeither from the treatment on the roads which is deposited by the vehicles in the driveway or directly applied by the homeowner. Our suggestion, is for the homeowner to contact his homeowner's insurance and file a claim. If the homeowner or homeowners insurance company can provide an engineering report {based on a bore sample) that provides definitive proof that the concrete was defective, we will replace the driveway.Sincerely,[redacted]

Review: We built our home with Craftmaster in 2013. We moved into hour new home in November 2013. After the winter of 2014 we noticed that sections of our dirveway (concrete) were starting to erode. The top layer was flaking off. It exacerbated so we contacted [redacted] of Craftmaster) and explained our problem. [redacted] said he stopped by to look at my driveway but he would never agree to meet me at my house to discuss the issue. He said the reason my driveway is dissolving is because salt from the roads washed off my car onto my driveway. The salt is causing my driveway to crumble. We haven't lived in our brand new home for a complete year and my driveway is dissolving. [redacted] would not fix my driveway. Others in the neighborhood are having the same issue.Desired Settlement: Craftmaster should replace my driveway or at least attempt to repair it.

Business

Response:

Dear Sir/Madam,We are in receipt of your letter dated February 27, 2015. The letter indicates you attempted to contact us but we did not receive any other correspondence. I believe the reason is that you have the wrong address. Our address is [redacted] purchased a home from us on May 31, 2013 . We closed on that home on November 8, 2013. Below is a brief timeline of events concerning the driveway issue.• Driveway Issue report by [redacted] on August 19, 2014 (See [redacted] #1).• We (T[redacted] - Our Warranty Coordinator) responded on August 19, 2014 and advised [redacted] we would have the concrete vendor investigate but typically this is caused by road sait or otherice melting agents typically put down by homeowners. (See [redacted] #2)• [redacted] responded on August 19, 2014 (See [redacted] #3).• [redacted] emailed on August 21, 2014 inquiring on the status. We responded the same day stating it might take some time if there is testing necessary. ([redacted] #4 & 5)• [redacted] inquired again on August 27, 2014, August 30, 2014, September 2, 2014 and our response that we do not have Information from our vendor at this point ([redacted]s 6, 7, 8, 9).• We emailed [redacted] on September 8, 2014 with copies of the letter we recently received from our concrete vendor ([redacted]) and information we received from our concrete installer ([redacted] 10).• [redacted] responded on September 8, 2014 informing us if we did not fix his driveway he would contact an engineer and attorney ([redacted] 11) • [redacted]) responded on September 9, 2014. The email informs [redacted], per the terms of our contract (see [redacted] #12), driveways are not warrantied after90 days.• [redacted] responded on September 10, 2014 ([redacted] 13). [redacted] stated he believes it is a quality issue and has nothing to do with the salt.• [redacted] responded again on September 15, 2014 (see [redacted] 14) asking for a response.[redacted] responded on September 15, 2014 (see [redacted] 15) that driveways are not warrantied after 90 days (see [redacted] 16-copy of the actual contract page) per the terms of his contract. No evidence of damage or deterioration was present on the sidewalk or stoop during the driveway inspection and it was all done at the same time. If it was a concrete issue, it would all be deteriorating. He was informed he should contact his homeowner's insurance.• We received his 1 year warranty list on November 13, 2014 and the driveway was still listed.• We took photos of the driveway today (See [redacted] #17). The salt damage in question is located where the vehicle is parked in this picture.In conclusion, there is no evidence that the damage to the driveway is anything other than salt damageeither from the treatment on the roads which is deposited by the vehicles in the driveway or directly applied by the homeowner. Our suggestion, is for the homeowner to contact his homeowner's insurance and file a claim. If the homeowner or homeowners insurance company can provide an engineering report {based on a bore sample) that provides definitive proof that the concrete was defective, we will replace the driveway.Sincerely,[redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.