Craftmont Auto Svc

CUSTOMER DROPPED OFF TOYOTA CAMRY ON OCT 15,SAID TOCHECK FOR STATE INSPECTION AND THE CHECK ENGINE LIGHT WAS ON.INFORMED CUSTOMER THAT CHECK ENGINE LIGHT HAD TO BE FIXED FOREMISSION TEST AND THAT HAD TO BE DONE FIRSTHAD MECHANICCHECK FOR CODES PRESENT AND ONE CODE PCATALYST SYSTEMBELOW THRESHOLD BANK ONE, ALSO CHECKED IT FOR STATE INSP ANDDETERMINED THAT IT ALSO HAD EXHAUST LEAK AFTER CATALYSTCONVERTER ,NEEDED FRONT BRAKE PADS AND WOULD NEED FOURTIRES.CHANGE OIL REMINDER WAS ALSO ON BUT CUSTOMER NEVERREQUESTED A OIL CHANGE.CALLED CUSTOMER WITH ESTIMATE ,WASAPROX CUSTOMER AUTHORIZED THE WORK TO BE DONE.UPONCOMPLETION OF VEHICLE MECHANIC WAS ROAD TESTING VEHICLE ANDENGINE DEVELOPED A KNOCK,MECHANIC CHECKED OIL AND WAS QTSLOW ON OIL BUT THE DAMAGE WAS DONECALLED CUSTOMER ANDEXPLAINED WHAT HAPPENED SAID THAT IT WOULD NEED A USED ENGINETO SOLVE THIS ISSUECUSTOMER SAID HE WOULD PICK IT UP AND GET ASECOND OPINIONUPON PICK UP OF VEHICLE I DID DEDUCT FROMTHE TOTAL OF THE PARTS AND FROM THE TOTAL OF THE LABORCOSTIN OUR DEFENSE WE DID CHECK OUT WHY THE CHECK ENGINELIGHT WAS ON AND IT SHOWED A CATALYST CODE,IF U TALK TO ANYONETHAT KNOWS THE CHECK ENGINE LIGHT WILL NOT SHOW THAT IT IS LOWON OIL IT IS NOT DESIGNED FOR THAT PURPOSE.WE HAD NO REASON TOCHECK AND SEE IF THE OIL WAS FULL,IT IS THE CUSTOMERSRESPONSIBILITY TO HAVE OIL CHANGED AND MAINTAINED.IN CLOSINGI HAD IN PARTS AND DO NOT FEEL THAT I AM AT FAULT FOR THELEVEL OF THE OIL.ROBERT G***OWNER

CUSTOMER DROPPED OFF TOYOTA CAMRY ON OCT 15,SAID TOCHECK FOR STATE INSPECTION AND THE CHECK ENGINE LIGHT WAS ON.INFORMED CUSTOMER THAT CHECK ENGINE LIGHT HAD TO BE FIXED FOREMISSION TEST AND THAT HAD TO BE DONE FIRSTHAD MECHANICCHECK FOR CODES PRESENT AND ONE CODE P
CATALYST SYSTEMBELOW THRESHOLD BANK ONE, ALSO CHECKED IT FOR STATE INSP ANDDETERMINED THAT IT ALSO HAD EXHAUST LEAK AFTER CATALYSTCONVERTER ,NEEDED FRONT BRAKE PADS AND WOULD NEED FOURTIRES.CHANGE OIL REMINDER WAS ALSO ON BUT CUSTOMER NEVERREQUESTED A OIL CHANGE.CALLED CUSTOMER WITH ESTIMATE ,WASAPROX CUSTOMER AUTHORIZED THE WORK TO BE DONE.UPONCOMPLETION OF VEHICLE MECHANIC WAS ROAD TESTING VEHICLE ANDENGINE DEVELOPED A KNOCK,MECHANIC CHECKED OIL AND WAS QTSLOW ON OIL BUT THE DAMAGE WAS DONECALLED CUSTOMER ANDEXPLAINED WHAT HAPPENED SAID THAT IT WOULD NEED A USED ENGINETO SOLVE THIS ISSUECUSTOMER SAID HE WOULD PICK IT UP AND GET ASECOND OPINIONUPON PICK UP OF VEHICLE I DID DEDUCT FROMTHE TOTAL OF THE PARTS AND FROM THE TOTAL OF THE LABORCOSTIN OUR DEFENSE WE DID CHECK OUT WHY THE CHECK ENGINELIGHT WAS ON AND IT SHOWED A CATALYST CODE,IF U TALK TO ANYONETHAT KNOWS THE CHECK ENGINE LIGHT WILL NOT SHOW THAT IT IS LOWON OIL IT IS NOT DESIGNED FOR THAT PURPOSE.WE HAD NO REASON TOCHECK AND SEE IF THE OIL WAS FULL,IT IS THE CUSTOMERSRESPONSIBILITY TO HAVE OIL CHANGED AND MAINTAINED.IN CLOSINGI HAD IN PARTS AND DO NOT FEEL THAT I AM AT FAULT FOR THELEVEL OF THE OIL.ROBERT G***OWNER

CUSTOMER DROPPED OFF 05 TOYOTA CAMRY ON OCT 15,2015 SAID TOCHECK FOR STATE INSPECTION AND THE CHECK ENGINE LIGHT WAS ON.INFORMED CUSTOMER THAT CHECK ENGINE LIGHT HAD TO BE FIXED FOREMISSION TEST AND THAT HAD TO BE DONE FIRST. HAD MECHANICCHECK FOR CODES PRESENT AND ONE CODE P0420 CATALYST...

SYSTEMBELOW THRESHOLD BANK ONE, ALSO CHECKED IT FOR STATE INSP ANDDETERMINED THAT IT ALSO HAD EXHAUST LEAK AFTER CATALYSTCONVERTER ,NEEDED FRONT BRAKE PADS AND WOULD NEED FOURTIRES.CHANGE OIL REMINDER WAS ALSO ON BUT CUSTOMER NEVERREQUESTED A OIL CHANGE.CALLED CUSTOMER WITH ESTIMATE ,WASAPROX 1500.00. CUSTOMER AUTHORIZED THE WORK TO BE DONE.UPONCOMPLETION OF VEHICLE MECHANIC WAS ROAD TESTING VEHICLE ANDENGINE DEVELOPED A KNOCK,MECHANIC CHECKED OIL AND WAS 3 QTSLOW ON OIL BUT THE DAMAGE WAS DONE. CALLED CUSTOMER ANDEXPLAINED WHAT HAPPENED SAID THAT IT WOULD NEED A USED ENGINETO SOLVE THIS ISSUE. CUSTOMER SAID HE WOULD PICK IT UP AND GET ASECOND OPINION. UPON PICK UP OF VEHICLE I DID DEDUCT 200.00 FROMTHE TOTAL OF THE PARTS AND 100.00 FROM THE TOTAL OF THE LABORCOST. IN OUR DEFENSE WE DID CHECK OUT WHY THE CHECK ENGINELIGHT WAS ON AND IT SHOWED A CATALYST CODE,IF U TALK TO ANYONETHAT KNOWS THE CHECK ENGINE LIGHT WILL NOT SHOW THAT IT IS LOWON OIL IT IS NOT DESIGNED FOR THAT PURPOSE.WE HAD NO REASON TOCHECK AND SEE IF THE OIL WAS FULL,IT IS THE CUSTOMERSRESPONSIBILITY TO HAVE OIL CHANGED AND MAINTAINED.IN CLOSINGI HAD 900.00 IN PARTS AND DO NOT FEEL THAT I AM AT FAULT FOR THELEVEL OF THE OIL.ROBERT  G[redacted]OWNER

Review: I dropped off my 2005 Toyota Camry on Thursday October 15,2015 for an inspection knowing that I needed at least a new muffler and tires. The check engine light was on but the car ran and handled in a normal manner when dropped off. I was in contact with the owner that Thursday and Friday about what needed to be done; install a new exhaust system and tires and the charges for parts and labor came to around $1,500. I agreed to the work and expected to pick the car up that Monday, possibly Tuesday. I called the owner that Monday morning for the status and was then told that my car needed a new engine an additional $3,000. I then stopped at the shop to look at my car and it was worse than when I dropped it off. I told the owner that I will get a second opinion and her approved the car for inspection. The car that I picked up was in far worse shape than when I dropped it off. The engine ran rough and nearly stopped twice while driving to get the second opinion. I barely made it to the second garage for the second opinion about the engine, which was verified and enroute to a dealership to trade the car in, it broke down.

The first thing that Craftmont w[redacted] have done is check out why the check engine light was on, which w[redacted] show a low amount of oil, exhaust system trouble, etc.

Something happened while my car was there because the way the car sounded was as if it was falling apart, which w[redacted] be hard to miss that Friday when the bill was $1,500Desired Settlement: Refund of the charge of $1,252.33

Business

Response:

CUSTOMER DROPPED OFF 05 TOYOTA CAMRY ON OCT 15,2015 SAID TOCHECK FOR STATE INSPECTION AND THE CHECK ENGINE LIGHT WAS ON.INFORMED CUSTOMER THAT CHECK ENGINE LIGHT HAD TO BE FIXED FOREMISSION TEST AND THAT HAD TO BE DONE FIRST. HAD MECHANICCHECK FOR CODES PRESENT AND ONE CODE P0420 CATALYST SYSTEMBELOW THRESHOLD BANK ONE, ALSO CHECKED IT FOR STATE INSP ANDDETERMINED THAT IT ALSO HAD EXHAUST LEAK AFTER CATALYSTCONVERTER ,NEEDED FRONT BRAKE PADS AND WOULD NEED FOURTIRES.CHANGE OIL REMINDER WAS ALSO ON BUT CUSTOMER NEVERREQUESTED A OIL CHANGE.CALLED CUSTOMER WITH ESTIMATE ,WASAPROX 1500.00. CUSTOMER AUTHORIZED THE WORK TO BE DONE.UPONCOMPLETION OF VEHICLE MECHANIC WAS ROAD TESTING VEHICLE ANDENGINE DEVELOPED A KNOCK,MECHANIC CHECKED OIL AND WAS 3 QTSLOW ON OIL BUT THE DAMAGE WAS DONE. CALLED CUSTOMER ANDEXPLAINED WHAT HAPPENED SAID THAT IT WOULD NEED A USED ENGINETO SOLVE THIS ISSUE. CUSTOMER SAID HE WOULD PICK IT UP AND GET ASECOND OPINION. UPON PICK UP OF VEHICLE I DID DEDUCT 200.00 FROMTHE TOTAL OF THE PARTS AND 100.00 FROM THE TOTAL OF THE LABORCOST. IN OUR DEFENSE WE DID CHECK OUT WHY THE CHECK ENGINELIGHT WAS ON AND IT SHOWED A CATALYST CODE,IF U TALK TO ANYONETHAT KNOWS THE CHECK ENGINE LIGHT WILL NOT SHOW THAT IT IS LOWON OIL IT IS NOT DESIGNED FOR THAT PURPOSE.WE HAD NO REASON TOCHECK AND SEE IF THE OIL WAS FULL,IT IS THE CUSTOMERSRESPONSIBILITY TO HAVE OIL CHANGED AND MAINTAINED.IN CLOSINGI HAD 900.00 IN PARTS AND DO NOT FEEL THAT I AM AT FAULT FOR THELEVEL OF THE OIL.ROBERT G[redacted]OWNER