Craftsman Electric, Inc.

First, I want to apologize for any inconvenience this caused.  Second, I will gladly refund the money but I do wish we had an opportunity to make this right.  We would not have charged a customer to return and fix anything that one of our technicians did wrong.  We pride ourselves on...

quality service and never want a customer to feel unappreciated.  Again, I'm very sorry that this customer felt he received poor service.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] Extend my thanks and appreciation to Craftsman Electric for their professional resolution to this issue.  The refund will be acceptable. Thanks [redacted]