The Customer called to schedule a gas furnace maintenance, when we book appointments we always ask what type of furnace they have, natural gas, propane, fuel oil and is it forced air or a boilerMr [redacted] stated he had a gas furnace When our technician arrived he collected the Groupon and proceeded to look at the furnaceHe saw that it was fuel oil and informed Mr [redacted] that there was a $up charge for the fuel oil, which included an oil filter and nozzle and informed Mr [redacted] before we stated any workMr [redacted] agreed to pay the $up charge and we did the workHe signed the invoice, he was happy (please see attached) and only after the fact did he try to get the refund by trying to find the loopholeWe do not advertise all our company policies and procedures, and we always reserve the right to refuse service from anyone, at anytime for any reasonMr [redacted] was well aware that the Groupon did not cover the service that he wanted and we gave him the opportunity to cancel and refund his GrouponHe agreed to have us do the work at the agreed upon price I feel Mr [redacted] should apologize to us for having a negative attitude and being very rude
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was never informed that the charge was non refundableIt was explained that it needed to be charged to set up the service call, but never stated it was non refundableI was told I would be called soon with a time for serviceAfter waiting a few hours with a non operable furnace I called another company to see if they could come fix the issueIn past dealings with sparks I felt more comfortable paying someone else to fix itI called to cancel the service call because someone else said they would be out within the hour and sparks still hadn't called to say when they were comingWhen I called the answering service they said they had no way of knowing when someone would be outBeing the last time the furnace was red tagged by the gas company and it took sparks days to come out and fix the issue I couldn't risk waitingNot at any point was I told canceling the call was non refundableThe company who fixed the issue also stated in tgier work order that the issue was due to the instillation not being done to mfg codeThis is the second time a problem has occurred because of improper installation by SparksThat being said I am requesting the service charge to my card (for a service call that did not happen and was not yet scheduled) and the fee from the other company to fix the issue be refunded(not to include that company's service fee) Failure to do so will result in a suite to have the whole original job refundedThere are multiple documentations of install not being up to manufacturer specification which is stated in the original work order/receipt that the job would be to codeThe owner and his employees have had multiple accounts of dishonesty and unprofessional business practicesSeems to be a pretty consistent issue on business reviews everywhere you lookI am beyond disgusted and can't believe I am having to go through this againRegards, [redacted]
Ms [redacted] purchased a Groupon Voucher for our chimney sweeping servicesWhen she was scheduled it was during the time of a lot of Snow and Ice, and bitter coldWe did reschedule her appointment for her service due to a high volume of No Heat Emergencies that we hadAnd those emergency calls always take precedent over all scheduled Maintenance callsSparks has not gotten paid by Ms [redacted] because we didn't do any service for herShe is a customer of Groupon as she purchased a voucher thru themIf she is requesting a refund she needs to contact them directly
Ms [redacted] was the one who contacted Sparks Monroe, we did not seek her outShe stated that she feels like she was lied to by the technician, we can assure you that she was not and we stand by our assessmentA contract is a promise between parties, we have kept our promise to her, Ms [redacted] has not kept hersIf Ms [redacted] was unable to pay for the work because of waiting for a loan, insurance, or other means of funding then she should have not entered into a contract until she was sure the funds were securedMs [redacted] admits that her furnace man was not a chimney specialistWe have not had any communication with or contradictory opinions in writing, and it is very easy to Monday morning quarterback peopleWe have time and effort secured in this contract and would like the consumer to keep her wordIt is unscrupulous for a consumer to enter into a on contract on August 6th and then on 8/10/15, 9/3/15, and 9/17/was contacted by our office, and all these times she did not mention that she wanted to cancel the contract until she found out that she would not have funding for this jobOnce she realized she did not have the funds to pay for this job she is trying to say that we are the bad guyIt would seem to me that the issue has more to do with her being unable to pay rather then our lack of experienceWhen our office contacted Ms [redacted] on 8/10/15, which was with in the time frame allowed to cancel the contract she did not express any desire to do so Our desired settlement would be for Ms [redacted] to meet her obligation under the contract signed and authorized by her, and to allow us to complete the work to avoid any unpleasants, such as Sparks putting a Lien on her homeor 18% interest, or 1/3% plus court costs should it have to be turned over to our attorneyThis information is also listed on the contract signed by the consumer listed clearly on the back and frontI have attached a copy of this for you to review with our response
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Sparks does not comment on the service charge that also was paid to the amount of $ Just what does that cover if not the items that were listed in the response?Richard Denison
The Customer called to schedule a gas furnace maintenance, when we book appointments we always ask what type of furnace they have, natural gas, propane, fuel oil and is it forced air or a boilerMr [redacted] stated he had a gas furnace When our technician arrived he collected the Groupon and proceeded to look at the furnaceHe saw that it was fuel oil and informed Mr [redacted] that there was a $up charge for the fuel oil, which included an oil filter and nozzle and informed Mr [redacted] before we stated any workMr [redacted] agreed to pay the $up charge and we did the workHe signed the invoice, he was happy (please see attached) and only after the fact did he try to get the refund by trying to find the loopholeWe do not advertise all our company policies and procedures, and we always reserve the right to refuse service from anyone, at anytime for any reasonMr [redacted] was well aware that the Groupon did not cover the service that he wanted and we gave him the opportunity to cancel and refund his GrouponHe agreed to have us do the work at the agreed upon price I feel Mr [redacted] should apologize to us for having a negative attitude and being very rude
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was never informed that the charge was non refundableIt was explained that it needed to be charged to set up the service call, but never stated it was non refundableI was told I would be called soon with a time for serviceAfter waiting a few hours with a non operable furnace I called another company to see if they could come fix the issueIn past dealings with sparks I felt more comfortable paying someone else to fix itI called to cancel the service call because someone else said they would be out within the hour and sparks still hadn't called to say when they were comingWhen I called the answering service they said they had no way of knowing when someone would be outBeing the last time the furnace was red tagged by the gas company and it took sparks days to come out and fix the issue I couldn't risk waitingNot at any point was I told canceling the call was non refundableThe company who fixed the issue also stated in tgier work order that the issue was due to the instillation not being done to mfg codeThis is the second time a problem has occurred because of improper installation by SparksThat being said I am requesting the service charge to my card (for a service call that did not happen and was not yet scheduled) and the fee from the other company to fix the issue be refunded(not to include that company's service fee) Failure to do so will result in a suite to have the whole original job refundedThere are multiple documentations of install not being up to manufacturer specification which is stated in the original work order/receipt that the job would be to codeThe owner and his employees have had multiple accounts of dishonesty and unprofessional business practicesSeems to be a pretty consistent issue on business reviews everywhere you lookI am beyond disgusted and can't believe I am having to go through this againRegards, [redacted]
Ms [redacted] purchased a Groupon Voucher for our chimney sweeping servicesWhen she was scheduled it was during the time of a lot of Snow and Ice, and bitter coldWe did reschedule her appointment for her service due to a high volume of No Heat Emergencies that we hadAnd those emergency calls always take precedent over all scheduled Maintenance callsSparks has not gotten paid by Ms [redacted] because we didn't do any service for herShe is a customer of Groupon as she purchased a voucher thru themIf she is requesting a refund she needs to contact them directly
Ms [redacted] was the one who contacted Sparks Monroe, we did not seek her outShe stated that she feels like she was lied to by the technician, we can assure you that she was not and we stand by our assessmentA contract is a promise between parties, we have kept our promise to her, Ms [redacted] has not kept hersIf Ms [redacted] was unable to pay for the work because of waiting for a loan, insurance, or other means of funding then she should have not entered into a contract until she was sure the funds were securedMs [redacted] admits that her furnace man was not a chimney specialistWe have not had any communication with or contradictory opinions in writing, and it is very easy to Monday morning quarterback peopleWe have time and effort secured in this contract and would like the consumer to keep her wordIt is unscrupulous for a consumer to enter into a on contract on August 6th and then on 8/10/15, 9/3/15, and 9/17/was contacted by our office, and all these times she did not mention that she wanted to cancel the contract until she found out that she would not have funding for this jobOnce she realized she did not have the funds to pay for this job she is trying to say that we are the bad guyIt would seem to me that the issue has more to do with her being unable to pay rather then our lack of experienceWhen our office contacted Ms [redacted] on 8/10/15, which was with in the time frame allowed to cancel the contract she did not express any desire to do so Our desired settlement would be for Ms [redacted] to meet her obligation under the contract signed and authorized by her, and to allow us to complete the work to avoid any unpleasants, such as Sparks putting a Lien on her homeor 18% interest, or 1/3% plus court costs should it have to be turned over to our attorneyThis information is also listed on the contract signed by the consumer listed clearly on the back and frontI have attached a copy of this for you to review with our response
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Sparks does not comment on the service charge that also was paid to the amount of $ Just what does that cover if not the items that were listed in the response?Richard Denison