Craftsman Floors (AB) Ltd.

We apologize for the delay. We went out to the customers home and he decided to purchase a chimney cap from us. There were 2 occasions where we were unable to install this cap for him. We took a half down deposit in order to purchase the cap for him. Since we were unable to keep our appointments...

with him he has no requested a refund. We still have his cap here for his installation. We would appreciate it if the customer let us complete this job for him.

Ms. [redacted] purchased a Groupon Voucher for our chimney sweeping services. When she was scheduled it was during the time of a lot of Snow and Ice, and bitter cold. We did reschedule her appointment for her service due to a high volume of No Heat Emergencies that we had. And those emergency calls...

always take precedent over all scheduled Maintenance calls. Sparks has not gotten paid by Ms. [redacted] because we didn't do any service for her. She is a customer of Groupon as she purchased a voucher thru them. If she is requesting a refund she needs to contact them directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Sparks does not comment on the service charge that also was paid to the amount of $89.  Just what does that cover if not the items that were listed in the response?Richard Denison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.If we review the goupon file attached, nothing related to furnace type is described in the files. So it is reasonable to assume it works for all furnace type and thus I should not have paid extra.The bussiness is giving the false claim that they did not know it is an oil furnace. When I made the appointment on the phone, they actually did not ask me about the furnace type at the beginning, it was me who told them it was an oil furnace in that appointment phone call.  They can review the recording of their service record and realized that they already knew it before coming in. Reviewing the recording should make things clear. I also fully welcome the upload of that recording for the review of Revdex.com.The bussiness is also making the false claim that I was happy with the service.  As stated in the complaint, the furnace were already apart when they told me they charge $100 extra and I had no choice but to give the money since this is the 1st time owning any type of furnace. The service report uploaded by the bussiness does not reflect anything they is claiming either away from the fact that they did charge me $100 more than they should have. Moreover, as mentioned in the complain, before me giving out the money, they kept assuring me that there is a statement in the groupon somewhere specifying the furnace type. But it was not there. This is not a loophole like the bussiness is wrongfully accusing. The bussiness give false claims in the groupon and charge extra after things are apart while I am only asking for what the original contract, the groupon, states.
Regards,
[redacted]

Sparks Monroe received Pictures of the repair on [redacted] from Mr. [redacted] on 1/18/16. Mr. [redacted] and the office discussed that we would return to skim coat his chimney from the roofline to the bricks. This repair needs to be completed in dry, warmer weather. He agreed this would be...

fine. We do not have a tentative date yet as we are playing phone tag, once we are able to connect we will get him our on calendar to get this completed for the customer. All our appointments are scheduled Monday- Friday in 2 blocks, either the AM block from 8-12p or the PM block from 12-5pm. I have also emailed the customer on 1/29/16 stating this as well.

Our technicians were out to the customers home on 7/27/15 at [redacted] [redacted] at 910am for a service call, they were at the home till 940am diagnosing the issue with the Air Conditioner. They recommended that the contactor needed to be replaced. The technicians...

got authorization and approval from Mr[redacted] to replace this part. They went out to our suppliers and picked up the part and returned to the customers house at 355pm and were finished and paid in full at 445pm. The total cost of the part that was replaced was 159.95+tax. This is not just the cost of the part, there are a lot of different items that are included into that price. These include the cost of the part, labor, installation, and the trips that it took to get the part as well as drive back to install it. This was all done during a service call, which puts the customer at priority. All the work was quoted, authorized and replaced for the customer. Attached are the signed copies of each invoice from the work that was preformed that day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
12.22.17:  Sparks failed to show or call twice for another service (cleaning) before finally making it to the third appointment.  At the time of original scheduling, I had also requested that they install a chimney cap, but the technician said he was not told about it when he arrived for the cleaning. Therefore he completed the cleaning and gave me a quote for the cap, and I called and scheduled this chimney cap installation that resulted in this complaint. They required a 50% deposit and scheduled the installation. They were told that I had already had 5 different birds/animals come in and needed service ASAP. They then failed to show or call 2 different times again, as stated in the complaint, and I called them and was told they could not even come out the next week. I requested a refund, but was told by the clerk that she could not authorize it, and the owner was out of the country. I demanded a refund and she hung up, never calling back in all the weeks since that day in October. I was able to get the service performed same day by another company, so no longer need the service that they failed to provide nor even attempted to offer alternative dates. Reviews of other complaints show a pattern of no-shows for customer appointments. My demand for a refund stands. As a side note, I was required to be home for these 4 different missed visits, and as a self employed contractor myself, lost $4000 in billings. There is no alternative but a full refund of the deposit, unless they would like to compensate me for my losses!
Regards,[redacted]

The reason for the $100.00 charge is because the repair to her unit was $569.02 plus the $100.00 service call fee. The service Manager waived this fee as a convenience to the customer. The Furnace failed due to lack of maintenance. We have mailed out the certified bank check as of August 9th 2016...

(please see attached copy of the check).  The office manager mailed it to her address at [redacted] on this date. We verified from the credit card company that we did receive funds for that transaction, at that time we did issue the $100.00 check to her. She should have received this by now.

Ms. [redacted] was scheduled for an appt on January 3rd 2018 in our AM block of 9-1pm. We were unable to make it out to her that day in the window appt scheduled due to a very high volume of customers with No heat emergencies. The weather has been very cold and no heat emergencies take precedent over all...

scheduled maintenance calls. The technicians did arrive at her home later in the day when the customer was not home. They did leave a sticker on her door. Ms. [redacted] called the office the next morning January 4th to make an appt for her Furnace Maintenance to be completed. She spoke with the Office Manager that stated we would try to get her on the dispatch for that day (the 4th) since we missed her appointment the day before. The Technician called a half an hour before they were due to arrive at Ms. [redacted]'s home on the 4th for service. She was at work, but the technician waited for her to come home. He arrived at 12:15pm for service. When Ms. [redacted] made the appointment with Sparks Monroe for her Furnace service she had stated that she had a $40.00 off coupon. When we finished service and went to cash her out she stated she did not have the coupon printed .  The coupon is on our website at www.SparksMonroe.com (a copy of the coupon is attached) On the coupon it states : "Gas Furnace Maintenance $40 OFF, Regular price $99.95. Must print out and mention when calling. Can only use 1 coupon per service- Sparks Monroe". Ms. [redacted] was upset when the technician cashed her out for full price of $99.95+tax= $107.95, this total she paid by credit card. She then signed the invoice authorizing the work that was completed and the fees (This invoice is attached). The Office Manager called Ms. [redacted] in regards to this issue and her wanting us to honor the coupon. I informed her that on the coupon it states it must be printed out.. which she had not, therefore the technician had to charge her full cost for the service that was done. She was upset, but stated she did see it needed to be printed, but was adamant that we honor this even though the coupon was not printed. I told her that we could not. She became irate and started to make threats of leaving us bad reviews about our service and customer service . I informed her that it's just like going to [redacted] and stating you had a coupon but forgot to print it or bring it, they would not honor it just as we would not. All Documents are attached for your review.

We have spoken with Ms. [redacted] on numerous occasions in regards to the issue with the 3 wire pilot burner. It appears that we had received a faulty part from our suppliers. Once this was brought to our attention we had offered to come back and replace it, at this point she already had someone else...

come out from another company and do so. So what we have offered the customer is a refund on the 3 wire pilot burner which cost $137.00+tax. We did go out to her home and complete a full Furnace Maintenance as well as an Air Conditioning Maintenance, so those charges do still apply. Refrigerant was also added to the AC system which was authorized by the customer, those charges also still apply as we completed that service. We still stand by our offer to refund her for the pilot burner at the cost that she paid. Attached is a copy of her work order, all work was authorized, completed and paid in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,
[redacted]
The issue is we purchased a [redacted] in November.  A travel fee was never mentioned prior to this.  My complaint is we had at least 6 different rescheduled appointments since November  and each time this vendor was a no show. It is now August and when we called to schedule an appointment he brought up the travel fee which was news to us.   I called this gentlemen to reschedule and he told me that there would be no service fee as he had no intentions of doing the job.  At this point I responded that I was reporting him to the Revdex.com and he hung up on me I called two more times and each time he hung up on me.   At this point he called my place of business to speak to an owner to tell him an emoyee was making personal calls on a business phone.   As I write this it seems like a childish conversation.   In the end all we wanted was our chimney cleaned and for the vendor to honor the [redacted].  [redacted] had refunded our money (59.00). I know you only answer to complaints filed with the Revdex.com but this vendor does not honor his commitments and I would like to have this on record.  It takes time and gumption to follow thru a process to bring attention to a shoddy unscrupulous contractor.   There in lies my point.   I just want this on record.  This is not the first time this vendor has done this.   My word to him.  Stop [redacted] people .