Craftsmen Remodeling

To Whom it May Concern: We have contacted the customer and was able to work through her concerns about the transactionWe value her feedback and have made note to address her experience in the form of continuous training in the assessment of customer needs and responsive communicationWe have given her a high level direct contact at the dealership for any future communication Thank You for the Opportunity, [redacted] Management Team

Dear Revdex.com, We are responding to the complaint submitted on 10/31/16, ID of [redacted] Addressing the Complaint:We sincerely apologize for the miscommunication and any inconvenience this has caused to you We are pleased to let you know that the check for the amount you requestedhas been mailed Sincerely, [redacted] ***General Sales Manager

I had been working with the internet sales person at Automax for days on a Ford FI had pictures and the internet showed 28,miles on this truckA description of the truck made it sound like it was in a like new condition and a great dealI spoke 5-times with several people at the dealership about this truckI received a Autocheck (Like a Carfax) that showed the mileage and condition of the truckAfter I got home I noticed it was from 10/I live hours from Killeen and had shopped on-line and I sent photo's and a very honest description of my truck and I expected the same from such a large dealershipI had told the people I spoke with that I wanted a truck with less than 30,miles and the condition of the truck was what fit my criteriaI was asked to call the dealership upon reaching College Station, Texas and they would get it detailedI reached the dealership, walked out to the truck and noticed it had not been detailedHe said he didn't do it because it was rainingOkay, but why not detail the inside? On the driver side wheel a rim cap was missing, the foot pedal switch was completely broken (Internet sales person said to use the warranty to get it fixed), and the rear seat power plug cap was missing (Internet sales person said he would take one off another truck)It drove like someone had ragged the vehicle outIt definitely did not drive like a well taken care of truck that they advertised and talked with me aboutI think Friday, 5-27-was the first morning he had ever seen the truck, because he had to pull the keys out of a bag with other keysThe sales manager called me after I let really mad, from driving hours and tried to tell me he would reduce the truck alittle for the mileageThey never said, HOW ABOUT I GIVE YOU A FULL TANK OF DIESEL FOR WASTING HALF OF A DAY FOR DRIVING OVER, NOPE! This is the most dishonest dealership I have ever been around and I pray they are not screwing our hard working military people like thisWorst experience I have ever had in a hour time frame

BETTER BUSINESS BUREAU 06/25/ Case# [redacted] To Whom It May Concern: Automax would like to thank you for the opportunity to help clear up this matter We can confirm that Automax entered in to a conditional sales agreement to hold the grey Ford Mustang that the clients had picked outThe conditional sales agreement is designed to hold the vehicle for a client until agreeable finance terms can be reached between a lending institution and the customer We worked to find the purchasers financing at the term and rate they agreed to purchase at, however, we ultimately were unable to find a lending institution that would agree to the terms requestedThe best callback we received was at the higher rate and required a substantial initial cash investment from the customer In response to the desired settlement from the customer, we have attached a copy of the conditional sale / rescission agreement with this reply and we would be happy to share the (dated) bank specific information in person upon request Also, the grey Ford Mustang that the customer selected has not been resold at this time and is currently still in our inventoryThe ‘sold tag’ in this vehicle was for the client and we have to move all inventory from time to time because we have limited parking Again, Automax we appreciate the opportunity to provide our customer’s a better understanding of our commitment to themWe are constantly working on improving ways to make our customer’s experience more enjoyable and satisfying Respectfully, The Automax Management Team

Complaint: [redacted] I am rejecting this response because: The automax technician turned of the blower which I did not realize at the timeThis is what started this chain of events2.The service manager did NOT explain anything about calling them directly about addressing my concerns I believe waiving or refunding this diagnostic is unreasonable and would be an appropriate and reasonable solution to this dispute [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] And [redacted]

Dear Revdex.com, We are responding to the complaint submitted on 10/23/16, ID of [redacted] . We apologize for the delay in responding and for any inconvenience this may have caused to ourcustomer. Addressing the Complaint: Mr [redacted] went to the Parts Department and ordered the latch on his own and had another shop replace the latch. Automax did not perform the repair to the latch. Mr [redacted] needs to provide all receipts he paid for the latch and we will be happy to submit those receipts to Ford Motor company for consideration of a refund. Recalls are the responsibility of Ford Motor company but we will do whatever we can to be of assistance. Thank You, [redacted] Director Fixed Operations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Mr [redacted] paid $24,when he purchased his first vehicle in May of 2015. Mr [redacted] then traded within months of the original car deal. He did not give himself time to build any equity in theoriginal car.

Thank you for purchasing a vehicle from usI will be happy to fix the seat as agreed understanding that it may interrupt your travel plans