I just want to recap here as short as possible the complaint I have been doing work on this project for the [redacted] s since I have sent them over separate billings, not once have we had any issues on all these billingsAll billings have been set up that same way, cost plus Of the invoices in questions which total the approx $that are dueOn the first of the they just plain ignored the billing for 4+ weeksWe continued to do more work which added up to another billingEven after the 2nd billing was sent they continued to ask for more work from meI told them we need to get paid as we are now billings past dueThen and only then did they complain During the work that involves these billings [redacted] was there at the house 90% of the timeShe works from homeShe saw what problems we faced but never once complained or brought anything to our attention about how long anything took100% of the time it took us to deal with things is due to [redacted] ordering things and items that don't fit, are not compatible, have missing parts, the boxes were already open so parts everywhere tooShe bought a tub that had motors and she did not realize that per code you need access to these motorsOne of the motors was in the shower! Who had to solve this....ME [redacted] changes her mind on the fly but then expects others to deal with the problems and out come it creates Their first complaint was we stood around for hrs doing nothing, [redacted] said he even had video tape of thisI said show me....nothing was providedHe said we only going to XX for the stove fan install because one of his hired hands so he could do it for thisWell first this is not what our contract says and second this price they got did not include the fact that part were missing and we had to make run after run to the lumber yard and hardware store to put all this together So I answered their first complaint so then they come up with a different oneI answer that one and they come up with another one and yet another oneHow many times do I need to explain the same thing over to them? Especially NOT once did they say ANYTHING while we were working!! So at this time I have answered all the [redacted] 's questions (sadly) they don't seem to like my answersOf course they never answers mine like, why didn't you say something about my billing when I sent it?? They had the first one for over weeks, the 2nd one for days? So it seems we have a conflict here with regard to the contract and the Revdex.com arbitrationMy contract says any dispute MUST go thru MAR, it is in the contract which is signed by the [redacted] 'sMy attorney also said it must go thru MAR as it is in the contract For as long as I have been with the Revdex.com I have had a good rating with no complaintsI take this rating seriousIn my eyes I have answered their questions and even offered to reduce my billing by $which they not only rejected but they came back $less then what they offered earlierI don't think they what anything more than a soap box to complainThey even tried to go to the Master Builders Assocwhich shot them down So I will not use the Revdex.com to settle this complaint as it is contrary to my contract signed by the [redacted] 's
Complaint: ***I am rejecting this response because:
We did take over as General Contractors on our home once we passed the framing inspectionHowever, we reengaged Craftwood Construction in December to help with a number of final projectsNorm's response was (as he said through email, which we are happy to forward), that he would love to help us finish our homeAs we proceeded, Norm gave us the names and contact information of his subs and told us to work with them directlyAgain, we have several emails from Norm to document this. The fact that Norm is accusing us of wanting to "go around him and not pay an overhead fee" is blatantly false.
We actually had no issues on any of the projects on which we worked directly with the subs, with no involvement from Craftwood Construction. No subs were involved in the fireplace debacle - that was all Craftwood Construction
Regarding the products that *** ordered, they were actually top-of-the-line pieces of equipment, including a $Vermont Castings Monessen Serenade Fireplace, which Rich's (where he sent us to pick one out) highly recommendedFurther, Seattle Fireplace, who we paid to come in and fix the job Norm and his crew did, said this is one of the best fireplaces on the market. And we also ordered a $9,jetted MTI tub that Norm and crew dropped and chipped when they installed itThough he knew of the chip and said it would be an easy repair, he never repaired itRegarding the "missing parts", they were screws that he said were not included in the fireplace boxHowever, we later found the screws in a fireplace accessory box which he and his team unpacked.
When we asked Norm to install the jetted tub, he said that he would need to lead that project as it required coordination between multiple subsPlease see the Invoices attached for the hours that Norm billed us for project coordination.
12/- Norm hours - go over fireplace and tub details
12/- Norm - hour/ Marty hours - meet Mike the plumber - tub issues
1/- Norm - emails and calls to subs not under me for tub deck
1/- Norm - hour - back and forth with Tim and Jim about shower and tub
1/- Norm - calls and emails about tub deck to Tim and Jim
2/- Norm - hour dealing with all set-up, calls, emails with subs
Clearing, any chaos created on this project was the result of poor management from Craftwood Construction.
Regarding ordering "a jetted tub that had to be accessed from both ends per code, only problem is one of these ends was in the shower", we had forwarded Norm the model, specifications and instruction manual of the tub PRIOR to ordering it to ensure it would fit the spaceHe said it would be fineAnd, indeed, it IS fine, so I'm not even sure why Norm mentioned this in his response to our question about fireplace billing??
We would more than welcome a meeting with Norm and his subs at the Revdex.comAnd I think you would get a different version of the cause of the "chaos" relating to our bathtub project, which was not even the subject of our complaint.
We actually complained a number of times to Norm about various aspects of the project and can certainly forward our emails as well as recount our conversationsIn fact, the email above includes verbatim quotes from a few of the emails of complaintSo, Norm's statement about us never complaining is blatantly untrue.
In summary, we are looking for a billing adjustment of $that would reflect our written agreement to rebuild the fireplace bumpout as well as more legitimate hourly billing for the installation of our fireplace and our kitchen vent hoodWe've paid Craftwood Construction over $150,for this project alone, and over $200,over the last yearsAnd for him to file a lien against our home without responding to our billing questions is shockingly unprofessional.
We look forward to you helping us resolve this issue with one of your membersFeel free to reach out to us with any further questions or if you need additional information.
Thank you,
*** and *** *** ________________________________________________________________________________...⇄ />
***:
From: ***@hotmail.comTo: ***@msn.comSubject: RE: TonightDate: Wed, Nov 20:41:-
Hi Norm,It was good to meet with you this evening and get everything back on track. E mail and text communication is good for record keeping, but sometimes the tone of the message can be misunderstood. Either way, it's great that we have worked out a solution! So, we have agreed to split the cost of rebuilding the bump out to accommodate the fireplace we purchased and to split the cost 50%-50% (roughly $total). I will let you know as soon as we have the exterior vent piece so we can set a date to move forward. I will call Rich's tomorrow and see if they have the piece, and if not I'm sure they can recommend someone who does. It feels good to be back on the same page again and working together to finish our home.Thanks again for coming out tonight
*** ________________________________________________________________________________...⇄ />
NORM: From: Craftwood Construction
Sent: Thursday, November 19, 6:AMTo: *** ***Subject: RE: Tonight
Morning ***,
Like I said before you both have been good to me over the years! For this I want to see this project thru and work with you both to make this happenI agree with the 50/split.
I agree that the tone of an email can be subjective but it is best to have record of what is desired by both parties so we don't have any misconceptions as to what the desired end result isA phone call to discuss or clarify details is always important to and you or *** can always reach out this way
Please let me know when all the parts are in and we may then proceed to move this project along in a positive direction and soon find it completed!
Thanks, CRAFTWOOD CONSTRUCTION LLCNorm S*** / OwnerOffice: 1-877-338-5254Cell: ***
Licensed - Bonded - Insured
***
***@msn.com
Sincerely,*** And *** ***
We received two invoices around which we have the following complaints: (1) A significant portion of the invoices were for REwork that needed to be done due to work they had done incorrectly in the first place(2) The invoices listed amounts substantially over the agreed upon amount for the project(3) The invoices listed hours that were not worked on the property, as can be substantiated by their own subs as well as us, one who works on-site, the other who returns early(4) The invoice hours reflect total hours that are grossly (and unprofessionally) over numerous other bids, indicating unfair billing practices or lack of appropriate skill for the industryWe expressed our concern to the owner, Norm S***, and requested an explanation for the billing a number of times via email (we are happy to send our email correspondence to have on record), but only received the following belligerent bullying: > "Your lying and** crap about taking hrs lunch is nothing more than a delib
I just want to recap here as short as possible the complaint.
I have been doing work on this project for the [redacted]s since 2014. I have sent them over 20 separate billings, not once have we had any issues on all these billings. All billings have been set up that same way, cost plus.
Of the 2 invoices in questions which total the approx $7000.00 that are due. On the first of the 2 they just plain ignored the billing for 4+ weeks. We continued to do more work which added up to another billing. Even after the 2nd billing was sent they continued to ask for more work from me. I told them we need to get paid as we are now 2 billings past due. Then and only then did they complain.
During the work that involves these 2 billings [redacted] was there at the house 90% of the time. She works from home. She saw what problems we faced but never once complained or brought anything to our attention about how long anything took. 100% of the time it took us to deal with things is due to [redacted] ordering things and items that don't fit, are not compatible, have missing parts, the boxes were already open so parts everywhere too. She bought a tub that had 2 motors and she did not realize that per code you need access to these motors. One of the motors was in the shower! Who had to solve this....ME.
[redacted] changes her mind on the fly but then expects others to deal with the problems and out come it creates.
Their first complaint was we stood around for hrs doing nothing, [redacted] said he even had video tape of this. I said show me....nothing was provided. He said we only going to XX for the stove fan install because one of his hired hands so he could do it for this. Well first this is not what our contract says and second this price they got did not include the fact that part were missing and we had to make run after run to the lumber yard and hardware store to put all this together.
So I answered their first complaint so then they come up with a different one. I answer that one and they come up with another one and yet another one. How many times do I need to explain the same thing over to them? Especially NOT once did they say ANYTHING while we were working!!
So at this time I have answered all the [redacted]'s questions (sadly) they don't seem to like my answers. Of course they never answers mine like, why didn't you say something about my billing when I sent it?? They had the first one for over 4 weeks, the 2nd one for 10 days?
So it seems we have a conflict here with regard to the contract and the Revdex.com arbitration. My contract says any dispute MUST go thru MAR, it is in the contract which is signed by the [redacted]'s. My attorney also said it must go thru MAR as it is in the contract.
For as long as I have been with the Revdex.com I have had a good rating with no complaints. I take this rating serious. In my eyes I have answered their questions and even offered to reduce my billing by $1000.00 which they not only rejected but they came back $200 less then what they offered earlier. I don't think they what anything more than a soap box to complain. They even tried to go to the Master Builders Assoc. which shot them down.
So I will not use the Revdex.com to settle this complaint as it is contrary to my contract signed by the [redacted]'s.
Complaint: [redacted]I am rejecting this response because:
I guess it should come as no surprise that Norm has refused to discuss this matter with an unbiased third party who could look at all the evidence and determine a fair resolution. Instead, he has relied on both verbal and legal bullying to get what he wants. In life and business, there often seems to be "what's legal" and "what's ethical". Perhaps "legally" Norm can stall the Revdex.com complaint resolution process while directing his attorney to foreclose on our home for a minuscule $3000 dispute in over $150,000 paid. But this behavior is clearly unethical. Perhaps "legally" Norm can site his "time and materials contract" in order to bill thousands of dollars for a project he committed to, in writing, to charge $400 for ("to build our fireplace surround to fit our fireplace for around $400"). But, this is clearly unethical. Perhaps Norm can charge for hours not worked knowing that the legal costs & time involved in taking our complaints to court are too great to be worth it. Legal, maybe. Ethical, absolutely not. Perhaps Norm can effectively stall a Revdex.com resolution process by diverting attention from our core concerns by making false accusations under the guise of "cooperation and discussion". But, as we have written evidence as well as witnesses (including his own subs) prepared to make statements that will dispute 90% of what he has offered… unethical.Norm is correct in that this has become less and less about the money for us. Our original goal was to give Norm an opportunity to deal with this issue with professionalism and a sense of ethics. As he has grossly failed this opportunity, our goal is now to ensure that other potential clients are aware of the unscrupulous and belligerent business practices of Norm Swaffield and the incompetent construction practices of Craftwood Construction. To this end, we submit that his membership to the Revdex.com be revoked, as he has clearly not met the Accreditation Standards of the Revdex.com, which known and revered for it's ethical standards. We will also submit a review of his business to the Revdex.com website and expect that this review -- the only one on his profile -- will effectively set his overall Revdex.com score. Finally, attached you will find our quick rebuttal to Norm's accusations in his last message. If the Revdex.com has any doubt after reviewing this Complaint History as to the ethical or professional nature of Craftwood Construction, we are happy to provide email documentation and testimony from witnesses including his own subcontractors, that prove 90% of what Norm has claimed in his messages is completely false. (Of course, this is not to mention that it bears no relevance to our original complaint.)Please let us know next steps -- when we can expect the revoking of his Revdex.com accreditation and the process for ensuring our review is posted in his profile on the Revdex.com website. Thank you, [redacted] and [redacted]
I have an agreement with the [redacted] to provide labor and materials upon their request. There were no specifics to what I was to work on but to help them get their house completed. My contact was for "Cost plus" which is based on an hourly rate with an overhead.
I reminded [redacted] and...
[redacted] that we are very very busy and my time is limited to work on their projects. Upon starting to perform work per our agreement we found that [redacted] has ordered items that did not fit, work, had missing parts, broken items and items that are inferior quality. [redacted] had the idea that being her own "General Contractor" she was going to save all this money. Well all this did was create huge problems that I had to fix. For example she orders a jetted tub that had to accessed from both ends per code, only problem is one of these ends was in the shower. This is just one example of the many issues she and [redacted] have caused by not understanding how things work and go together in the business.
[redacted] and [redacted] also decided to use 5 of my sub-contractors to go around me and not pay an overhead fee on. This was fine until each and everyone of the subs called me to complain about the chaos that had been created by the [redacted]. They all come to me to complain, get answers, find out how to proceed etc. All of this time I spend working thru the issues was never charged to the [redacted] as I was trying to help.
The [redacted] never once complained about ANYTHING while we were working, ind fact they brought us coffee and treats while working. I had presented a billing 4 weeks earlier and they had not paid yet, I still continued to do work as never a thought that anything was wrong or any questions about our work. They used phrases like "I'm working 3 jobs to pay for all this" and "this is [redacted] dream home, please help us get it done" and "we will give you work on our rentals if you help us" All of this was used to suck me in for more work until I finally said we have 2 invoices now and I need to get paid. Well all of a sudden we did everything wrong, we didi not work hard etc.
I have 2 of the subs willing to testify as to all the chaos and problem the [redacted] have caused at their place. I' gonna ask the others subs to testify also. I should not be penalized for the problems that they created.
I'm bound by the terms of the Revdex.com but I will not reduce my invoices and in fact will attache legal fees to those invoices per our agreement. I have waived fees, done free work, put up with all the chaos created there for fee so no more discounts.
I just want to recap here as short as possible the complaint I have been doing work on this project for the [redacted] s since I have sent them over separate billings, not once have we had any issues on all these billingsAll billings have been set up that same way, cost plus Of the invoices in questions which total the approx $that are dueOn the first of the they just plain ignored the billing for 4+ weeksWe continued to do more work which added up to another billingEven after the 2nd billing was sent they continued to ask for more work from meI told them we need to get paid as we are now billings past dueThen and only then did they complain During the work that involves these billings [redacted] was there at the house 90% of the timeShe works from homeShe saw what problems we faced but never once complained or brought anything to our attention about how long anything took100% of the time it took us to deal with things is due to [redacted] ordering things and items that don't fit, are not compatible, have missing parts, the boxes were already open so parts everywhere tooShe bought a tub that had motors and she did not realize that per code you need access to these motorsOne of the motors was in the shower! Who had to solve this....ME [redacted] changes her mind on the fly but then expects others to deal with the problems and out come it creates Their first complaint was we stood around for hrs doing nothing, [redacted] said he even had video tape of thisI said show me....nothing was providedHe said we only going to XX for the stove fan install because one of his hired hands so he could do it for thisWell first this is not what our contract says and second this price they got did not include the fact that part were missing and we had to make run after run to the lumber yard and hardware store to put all this together So I answered their first complaint so then they come up with a different oneI answer that one and they come up with another one and yet another oneHow many times do I need to explain the same thing over to them? Especially NOT once did they say ANYTHING while we were working!! So at this time I have answered all the [redacted] 's questions (sadly) they don't seem to like my answersOf course they never answers mine like, why didn't you say something about my billing when I sent it?? They had the first one for over weeks, the 2nd one for days? So it seems we have a conflict here with regard to the contract and the Revdex.com arbitrationMy contract says any dispute MUST go thru MAR, it is in the contract which is signed by the [redacted] 'sMy attorney also said it must go thru MAR as it is in the contract For as long as I have been with the Revdex.com I have had a good rating with no complaintsI take this rating seriousIn my eyes I have answered their questions and even offered to reduce my billing by $which they not only rejected but they came back $less then what they offered earlierI don't think they what anything more than a soap box to complainThey even tried to go to the Master Builders Assocwhich shot them down So I will not use the Revdex.com to settle this complaint as it is contrary to my contract signed by the [redacted] 's
Complaint: ***I am rejecting this response because:
We did take over as General Contractors on our home once we passed the framing inspectionHowever, we reengaged Craftwood Construction in December to help with a number of final projectsNorm's response was (as he said through email, which we are happy to forward), that he would love to help us finish our homeAs we proceeded, Norm gave us the names and contact information of his subs and told us to work with them directlyAgain, we have several emails from Norm to document this. The fact that Norm is accusing us of wanting to "go around him and not pay an overhead fee" is blatantly false.
We actually had no issues on any of the projects on which we worked directly with the subs, with no involvement from Craftwood Construction. No subs were involved in the fireplace debacle - that was all Craftwood Construction
Regarding the products that *** ordered, they were actually top-of-the-line pieces of equipment, including a $Vermont Castings Monessen Serenade Fireplace, which Rich's (where he sent us to pick one out) highly recommendedFurther, Seattle Fireplace, who we paid to come in and fix the job Norm and his crew did, said this is one of the best fireplaces on the market. And we also ordered a $9,jetted MTI tub that Norm and crew dropped and chipped when they installed itThough he knew of the chip and said it would be an easy repair, he never repaired itRegarding the "missing parts", they were screws that he said were not included in the fireplace boxHowever, we later found the screws in a fireplace accessory box which he and his team unpacked.
When we asked Norm to install the jetted tub, he said that he would need to lead that project as it required coordination between multiple subsPlease see the Invoices attached for the hours that Norm billed us for project coordination.
12/- Norm hours - go over fireplace and tub details
12/- Norm - hour/ Marty hours - meet Mike the plumber - tub issues
1/- Norm - emails and calls to subs not under me for tub deck
1/- Norm - hour - back and forth with Tim and Jim about shower and tub
1/- Norm - calls and emails about tub deck to Tim and Jim
2/- Norm - hour dealing with all set-up, calls, emails with subs
Clearing, any chaos created on this project was the result of poor management from Craftwood Construction.
Regarding ordering "a jetted tub that had to be accessed from both ends per code, only problem is one of these ends was in the shower", we had forwarded Norm the model, specifications and instruction manual of the tub PRIOR to ordering it to ensure it would fit the spaceHe said it would be fineAnd, indeed, it IS fine, so I'm not even sure why Norm mentioned this in his response to our question about fireplace billing??
We would more than welcome a meeting with Norm and his subs at the Revdex.comAnd I think you would get a different version of the cause of the "chaos" relating to our bathtub project, which was not even the subject of our complaint.
We actually complained a number of times to Norm about various aspects of the project and can certainly forward our emails as well as recount our conversationsIn fact, the email above includes verbatim quotes from a few of the emails of complaintSo, Norm's statement about us never complaining is blatantly untrue.
In summary, we are looking for a billing adjustment of $that would reflect our written agreement to rebuild the fireplace bumpout as well as more legitimate hourly billing for the installation of our fireplace and our kitchen vent hoodWe've paid Craftwood Construction over $150,for this project alone, and over $200,over the last yearsAnd for him to file a lien against our home without responding to our billing questions is shockingly unprofessional.
We look forward to you helping us resolve this issue with one of your membersFeel free to reach out to us with any further questions or if you need additional information.
Thank you,
*** and *** ***
________________________________________________________________________________...⇄ /> ***:
From: ***@hotmail.comTo: ***@msn.comSubject: RE: TonightDate: Wed, Nov 20:41:-
Hi Norm,It was good to meet with you this evening and get everything back on track. E mail and text communication is good for record keeping, but sometimes the tone of the message can be misunderstood. Either way, it's great that we have worked out a solution! So, we have agreed to split the cost of rebuilding the bump out to accommodate the fireplace we purchased and to split the cost 50%-50% (roughly $total). I will let you know as soon as we have the exterior vent piece so we can set a date to move forward. I will call Rich's tomorrow and see if they have the piece, and if not I'm sure they can recommend someone who does. It feels good to be back on the same page again and working together to finish our home.Thanks again for coming out tonight
***
________________________________________________________________________________...⇄ /> NORM: From: Craftwood Construction
Sent: Thursday, November 19, 6:AMTo: *** ***Subject: RE: Tonight
Morning ***,
Like I said before you both have been good to me over the years! For this I want to see this project thru and work with you both to make this happenI agree with the 50/split.
I agree that the tone of an email can be subjective but it is best to have record of what is desired by both parties so we don't have any misconceptions as to what the desired end result isA phone call to discuss or clarify details is always important to and you or *** can always reach out this way
Please let me know when all the parts are in and we may then proceed to move this project along in a positive direction and soon find it completed!
Thanks, CRAFTWOOD CONSTRUCTION LLCNorm S*** / OwnerOffice: 1-877-338-5254Cell: ***
Licensed - Bonded - Insured
***
***@msn.com
Sincerely,*** And *** ***
We received two invoices around which we have the following complaints: (1) A significant portion of the invoices were for REwork that needed to be done due to work they had done incorrectly in the first place(2) The invoices listed amounts substantially over the agreed upon amount for the project(3) The invoices listed hours that were not worked on the property, as can be substantiated by their own subs as well as us, one who works on-site, the other who returns early(4) The invoice hours reflect total hours that are grossly (and unprofessionally) over numerous other bids, indicating unfair billing practices or lack of appropriate skill for the industryWe expressed our concern to the owner, Norm S***, and requested an explanation for the billing a number of times via email (we are happy to send our email correspondence to have on record), but only received the following belligerent bullying: > "Your lying and** crap about taking hrs lunch is nothing more than a delib
I just want to recap here as short as possible the complaint.
I have been doing work on this project for the [redacted]s since 2014. I have sent them over 20 separate billings, not once have we had any issues on all these billings. All billings have been set up that same way, cost plus.
Of the 2 invoices in questions which total the approx $7000.00 that are due. On the first of the 2 they just plain ignored the billing for 4+ weeks. We continued to do more work which added up to another billing. Even after the 2nd billing was sent they continued to ask for more work from me. I told them we need to get paid as we are now 2 billings past due. Then and only then did they complain.
During the work that involves these 2 billings [redacted] was there at the house 90% of the time. She works from home. She saw what problems we faced but never once complained or brought anything to our attention about how long anything took. 100% of the time it took us to deal with things is due to [redacted] ordering things and items that don't fit, are not compatible, have missing parts, the boxes were already open so parts everywhere too. She bought a tub that had 2 motors and she did not realize that per code you need access to these motors. One of the motors was in the shower! Who had to solve this....ME.
[redacted] changes her mind on the fly but then expects others to deal with the problems and out come it creates.
Their first complaint was we stood around for hrs doing nothing, [redacted] said he even had video tape of this. I said show me....nothing was provided. He said we only going to XX for the stove fan install because one of his hired hands so he could do it for this. Well first this is not what our contract says and second this price they got did not include the fact that part were missing and we had to make run after run to the lumber yard and hardware store to put all this together.
So I answered their first complaint so then they come up with a different one. I answer that one and they come up with another one and yet another one. How many times do I need to explain the same thing over to them? Especially NOT once did they say ANYTHING while we were working!!
So at this time I have answered all the [redacted]'s questions (sadly) they don't seem to like my answers. Of course they never answers mine like, why didn't you say something about my billing when I sent it?? They had the first one for over 4 weeks, the 2nd one for 10 days?
So it seems we have a conflict here with regard to the contract and the Revdex.com arbitration. My contract says any dispute MUST go thru MAR, it is in the contract which is signed by the [redacted]'s. My attorney also said it must go thru MAR as it is in the contract.
For as long as I have been with the Revdex.com I have had a good rating with no complaints. I take this rating serious. In my eyes I have answered their questions and even offered to reduce my billing by $1000.00 which they not only rejected but they came back $200 less then what they offered earlier. I don't think they what anything more than a soap box to complain. They even tried to go to the Master Builders Assoc. which shot them down.
So I will not use the Revdex.com to settle this complaint as it is contrary to my contract signed by the [redacted]'s.
Complaint: [redacted]I am rejecting this response because:
I guess it should come as no surprise that Norm has refused to discuss this matter with an unbiased third party who could look at all the evidence and determine a fair resolution. Instead, he has relied on both verbal and legal bullying to get what he wants. In life and business, there often seems to be "what's legal" and "what's ethical". Perhaps "legally" Norm can stall the Revdex.com complaint resolution process while directing his attorney to foreclose on our home for a minuscule $3000 dispute in over $150,000 paid. But this behavior is clearly unethical. Perhaps "legally" Norm can site his "time and materials contract" in order to bill thousands of dollars for a project he committed to, in writing, to charge $400 for ("to build our fireplace surround to fit our fireplace for around $400"). But, this is clearly unethical. Perhaps Norm can charge for hours not worked knowing that the legal costs & time involved in taking our complaints to court are too great to be worth it. Legal, maybe. Ethical, absolutely not. Perhaps Norm can effectively stall a Revdex.com resolution process by diverting attention from our core concerns by making false accusations under the guise of "cooperation and discussion". But, as we have written evidence as well as witnesses (including his own subs) prepared to make statements that will dispute 90% of what he has offered… unethical.Norm is correct in that this has become less and less about the money for us. Our original goal was to give Norm an opportunity to deal with this issue with professionalism and a sense of ethics. As he has grossly failed this opportunity, our goal is now to ensure that other potential clients are aware of the unscrupulous and belligerent business practices of Norm Swaffield and the incompetent construction practices of Craftwood Construction. To this end, we submit that his membership to the Revdex.com be revoked, as he has clearly not met the Accreditation Standards of the Revdex.com, which known and revered for it's ethical standards. We will also submit a review of his business to the Revdex.com website and expect that this review -- the only one on his profile -- will effectively set his overall Revdex.com score. Finally, attached you will find our quick rebuttal to Norm's accusations in his last message. If the Revdex.com has any doubt after reviewing this Complaint History as to the ethical or professional nature of Craftwood Construction, we are happy to provide email documentation and testimony from witnesses including his own subcontractors, that prove 90% of what Norm has claimed in his messages is completely false. (Of course, this is not to mention that it bears no relevance to our original complaint.)Please let us know next steps -- when we can expect the revoking of his Revdex.com accreditation and the process for ensuring our review is posted in his profile on the Revdex.com website. Thank you, [redacted] and [redacted]
Sincerely,[redacted] And [redacted]
I have an agreement with the [redacted] to provide labor and materials upon their request. There were no specifics to what I was to work on but to help them get their house completed. My contact was for "Cost plus" which is based on an hourly rate with an overhead.
I reminded [redacted] and...
[redacted] that we are very very busy and my time is limited to work on their projects. Upon starting to perform work per our agreement we found that [redacted] has ordered items that did not fit, work, had missing parts, broken items and items that are inferior quality. [redacted] had the idea that being her own "General Contractor" she was going to save all this money. Well all this did was create huge problems that I had to fix. For example she orders a jetted tub that had to accessed from both ends per code, only problem is one of these ends was in the shower. This is just one example of the many issues she and [redacted] have caused by not understanding how things work and go together in the business.
[redacted] and [redacted] also decided to use 5 of my sub-contractors to go around me and not pay an overhead fee on. This was fine until each and everyone of the subs called me to complain about the chaos that had been created by the [redacted]. They all come to me to complain, get answers, find out how to proceed etc. All of this time I spend working thru the issues was never charged to the [redacted] as I was trying to help.
The [redacted] never once complained about ANYTHING while we were working, ind fact they brought us coffee and treats while working. I had presented a billing 4 weeks earlier and they had not paid yet, I still continued to do work as never a thought that anything was wrong or any questions about our work. They used phrases like "I'm working 3 jobs to pay for all this" and "this is [redacted] dream home, please help us get it done" and "we will give you work on our rentals if you help us" All of this was used to suck me in for more work until I finally said we have 2 invoices now and I need to get paid. Well all of a sudden we did everything wrong, we didi not work hard etc.
I have 2 of the subs willing to testify as to all the chaos and problem the [redacted] have caused at their place. I' gonna ask the others subs to testify also. I should not be penalized for the problems that they created.
I'm bound by the terms of the Revdex.com but I will not reduce my invoices and in fact will attache legal fees to those invoices per our agreement. I have waived fees, done free work, put up with all the chaos created there for fee so no more discounts.