Crafty African Braids

We never serviced this clientPlease ask then to submit the signed work order

Hi, The order was for businesses with more than $5m in revenue across Texas and we delivered the file to the clientI agree to the fact that there were few records which weren’t above $5m in revenue and we did mention that we would replace those with the ones above $5m in revenueWe did get the re-work file to the client however for some reason client was adamant in getting the refund from usNowhere in the contract it says that we honour refund if partial or complete data is inaccurateWe take the ownership to get them replacements as many times as possible till we get them valid contacts on this projectRegards,

Hi, We delivered 50,contacts for $5,honouring major discounts on the eve of New YearPost delivering the file client got back to me saying that the entire 50k contacts were invalidHow would it be possible that 100% of the data would be inaccurate? I infact asked him to send me the ones that were invalid and we will get him replacements for which he said the entire 50k weren’t the ones he was looking forProbably the criteria that he put forth in his initial mail was wrong since he ought to be looking for a different set of data which is why he claimed that the entire data set was not correctSo he demanded for a full refund and infact he had signed and sent us the agreement in which the criteria that we spoke about was clearly reflected in itRegards,

With reference to the complaint made by one of our Customer Named *** *** , who had purchased the database in the month of August, 2016, I would like to bring a couple of points to your notice 1. Customer purchase a list of 8,contacts,
checks few contacts manually and decides the complete list of 8,contacts are Garbage and demands an immediate refundThere is NO Proof or any report for Bad Contacts2. As per the agreement made between the customer and the company, there is no clause saying “ Refund “ the customer is aware and has signed the agreementThe agreement clearly say “ hard bounces will be replaced” 3. We have replace 5,contacts for 8,contacts that is, about 60% of the data with NEW Contacts, 4. We requested the Customer for a telephonic conversation to clarify the Target Market he was looking for, customer was not willing for a phone call but adamant on refund5. Customer agreed for a final replacement, we provided an additional 2,contacts, that is a total of 7,contacts has been replacedCustomer comes back after a month and says list is not Good6. We requested for a Telephone Conversation, customer was not willingThe customer is not aware about the Code SIC Code of his own Target marketWe requested the customer for the SIC Code to provide the right Industry, customer is unaware about that., in this case how the client decides the data is bad??? By just viewing to names from a list of 8,names.?? Conclusion : We have invested our manpower in reworking on the database times, and provide 7,additional contacts, client check one or two names and concludes the complete list is badWe request the client to use the list in there marketing campaigns, and gives us a report of bad contacts, so far there is NO Proof or any report for Bad ContactsCustomer check contacts manually and decides that list is badThere is a process and method to validate a listCustomer should have a proper report and analysis saying the list is badThe customer has none of the reports Solution : We are still requesting the customer for the SIC Code of the Industry from where he wants the contacts listWe are still requesting the customer for a telephone call, to resolve this customer is not willing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Revdex.com response from Jay is full of lies and incorrect information I have email trails to prove it as well There is not enough room provided here to detail all the lies and incorrect info, so I have attached a word file with a detailed response to Jay's points along with a zip file with emails as evidence to confirm that Jay is lying or blatantly misrepresenting information basically in his entire response I request that someone above Jay's position at Infant Solutions take a serious like at my response and email evidence and contact me with the correct and fair resolution that I have stated If an appropriate response is not received, not only do I question Jay's integrity, but your company's integrity as a whole
*** ***

The customer initially enquired about purchasing database for job titles “CEO’s, CFO’s, CIO’s, CTO’s, Owner, President, Chairman/Mortgage Brokers/Mortgage Loan Initiators/Licensed Mortgage Loan Initiators/CPA’s/Loan Officers/Top Sales and Marketing Executives,” across USA from the Mortgage Industry
A total count of 50,records were shared Later on, the customer narrowed down the interest to purchase “Branch Managers and Mortgage Loan Officers” list across USA (on first priority for California records)A total of 15,records were shared with the customer across USA, again given priority for California recordsAfter the delivery of the file, the customer expressed angst claiming factors: A: Only records across California were to be included (which was not agreed)B: Direct Lines needed to be included (which was not agreed)Repeated mails asking to re-confirm on their target audience didn’t elicit a response as wellThe Insertion Order sent was also not looked intoThe customer did not mention in any communication about a California campaign as wellThe customer, Ms*** ***, did reiterate in her mail on October 10th, her failure to specify direct linesAfter the delivery of the file, I’d highlight this point as well as dwelt in detail on the “direct lines” and send over an email“Hi ***, Its unsolicited and banned as per Federal Law to approach a client on his direct numberMoreover, no vendor can rent or sell direct contact lines in the Business to Business segmentIts probably still undertaken in the B2C Market sectorRather, you could execute a couple of email campaigns, and the prospective customers can get back to you with their interests, wherein you could talk about your product/services and increase your lead bank.” The customer would not go forward with the campaign as suggested, but insisted on a complete refund, with a said remark to approach Revdex.comI’d plea with the customer that the failure on her behalf to zeon her target audience adequately; has cost us lot of $$$ on this projectHowever, the customer even though accepts her mistake in this was keenly set on raising a complaint in this regard Let me know if you need any additional details Look forward to hearing back Regards,
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Hi, We acknowledge customer concerns, the customer is not willing to specify the SIC code of the Industry that he wants the database fromThe Customer has lack of knowledge about their own product and Industry TargetWe have repeatedly asked the customer to be clear on the Industry he wants to target, but was not clear with it Please see the email conversation of the client belowIn which clearly states that after we sending the purchase order, the customer comes back and wants to modify the IndustriesThis tell us that the customer from the beginning was in a confused state The agreement doesn’t state for any refund for moneyThe client is aware and signed for thatIf you need the copy we can send it overWe agreed only to replace if any bad recordsWe replace the contacts timesThat is about more than 60% with new dataThe customer is just taking advantage of the situationWe still request the customer to give us the right SIC Code, we can replace the database

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of
the offer I reviewed appear below
The company claims that we did not do business with them? What a bunch of liars! See the attached order and invoice as proof
Regards,
*** ***

Hi, We delivered 7,500 contacts in total in the final file. As per the client there were 50% bounces however he never got back to us asking for replacement or a re-work file. He assumed that the entire file was inaccurate. We were infact ready to get him 50% replacement contacts with the rest 50% of...

them being accurate enough. Client thought that there was no refill for bad contacts assuming that he didn’t infact review the contract properly. Regards,

Hi, The order was for businesses with more than $5m in revenue across Texas and we delivered the file to the client. I agree to the fact that there were few records which weren’t above $5m in revenue and we did mention that we would replace those with the ones above $5m in revenue. We did get the...

re-work file to the client however for some reason client was adamant in getting the refund from us. Nowhere in the contract it says that we honour refund if partial or complete data is inaccurate. We take the ownership to get them replacements as many times as possible till we get them valid contacts on this project. Regards,

Hi, We delivered 50,000 contacts for $5,000 honouring major discounts on the eve of New Year. Post delivering the file client got back to me saying that the entire 50k contacts were invalid. How would it be possible that 100% of the data would be inaccurate? I infact asked him to send me the ones...

that were invalid and we will get him replacements for which he said the entire 50k weren’t the ones he was looking for. Probably the criteria that he put forth in his initial mail was wrong since he ought to be looking for a different set of data which is why he claimed that the entire data set was not correct. So he demanded for a full refund and infact he had signed and sent us the agreement in which the criteria that we spoke about was clearly reflected in it. Regards,

We never serviced this client. Please ask then to submit the signed work order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What he is saying 18 months later is completely false.  Kind of wonder why he would wait so long to reply?  I repeatedly tried to reach him to get this resolved.  After he made promises to fix the corrections, nothing happened.  This went on for several months and got to the point where I had no other options but to reach out to the Revdex.com.We ordered information new thought was accurate.  The information was not accurate.  Phone numbers and other contact information were old, outdated or not longer in use.  We took the list he provided and divided it up to the team of 24 here who attempted to use the list.  We had 24 people using different parts of the list with the same results from everyone.The disappointment in the product, combined with constant excuses as to why changes were not made or were going to made were embarrassing.  I reported them so they don't take advantage of another small business.I would not work with this company or trust anything they say.
Regards,