Craig B Lashley,DDS, PA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hi,This is different dealer groupWe never had such organizations under our umbrellaThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I purchased the from [redacted] with documentation and agreements from Greg R [redacted] and Daniel L [redacted] "that this car had never been in an accident" which proved to be falseAs a [redacted] Certified car, I was given a document from MrL [redacted] listing the points checked by [redacted] before such verification is complete "Panel Alignment and fit" must be checked and straight I noticed that the bumper and panels had a large gap and were not fitDan L [redacted] and Greg R [redacted] agreed with me Explained it was a "minor" problem and could be easily corrected Greg R*** had his "expert" fix it in minutes Upon my examination it was not fixed at allI had another [redacted] Dealer examine the bumper and agreed it was out of alignment In order to understand what the problem was, the [redacted] dealer's body shop removed the bumper $accident damage was evident (see attached pictures) The second Lexus dealer agreed that the car was a front end accident[redacted] was the sole owner of this car, and had sold it to me under pretenses I am looking for a just refund.? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

When the customer asked us to look at his bumper we noticed that one of the clips that holds the bumper in place had become loose. These clip are plastic and can be replaced quickly which is what occurred. [redacted] Corporate paid for the replacement of his bumper not the customer [redacted] sent the customer $400 in gift cardsThe pictures show a foam cushion which is between the bumper and frame of the vehicle which can be broken by hand, the bumper was repaired which is why there was a patch, and the grille could have easily been broken by removing the bumper.We even offered the customer additional money to have this ended but the customer is never satisfied.We will be settling this matter in court.

Hi,This account is with LFS (Lexus Financial Services)not Lexus of ManhattanWe can not close this account , but I did make a call on this for you.LFS told me that they did close it and they are refunding you payments that were pre paid Thank youTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was awarded $from Small Claims Court in Manhattan on August [redacted] in my dispute with Lexus of Manhattan Was told via Revdex.com that “they would pay the settlement quickly” Its now August ** Have sent emails to Dan L [redacted] (who attended Small Claims Court representing Lexus) and his manager Greg R [redacted] weeks ago requesting payment Neither have responded to me.Would really appreciate your help In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and unless they close my account and I get refund $they already charged for my bank , this matter is not satisfactory resolved.
*** ***

We spoke with *** on Saturday 8/**/and confirmed the money was sentSee attached file

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Mr. R[redacted] continues to claim that "His people noticed the out-of-alignment bumper was caused by a faulty "clip".  Which is absolutely false.  Bumper clips are hidden from view.    On Feb * James M[redacted] (the dealers body shop specialist) made clear that in order to repair this problem required removing the bumper to determine the real bumper alignment problem - which was never done at this dealership.   The bumper clips were never at fault.  The damage while the car was owned by Mr. R[redacted] was caused by an accident resulting in a ruined bumper absorber, torn bumper (patched from the inside, re-painted on the outside) and cracked grill.   As always Mr. R[redacted] ignores the pictures I sent you and him showing these accident damages. I had expected [redacted] corporate to also provide me a sales rebate for purchasing a "Certified" [redacted] that did not meet their own standards.  While awaiting their rebate, I accepted a small gift card from Mr. R[redacted] for waiting 5 hours for scheduled service, but was later told by [redacted] Corporate that any rebate must come from this dealer, which Mr. R[redacted] will not deliver or discuss.Mr. R[redacted] continues to deny and deny.  He ignores pictures of the severe bumper accident damage pictures and bills sent to him.He refuses to contact the [redacted] dealer that repaired the car.  He will not return phone calls.Its very important to my wife and me that our painful experience dealing with Mr. R[redacted]'s auto dealership not happen to others.  We believe in the Revdex.com.  Yes, we may pursue this in court, but its critical to me that Revdex.com document this as well.  
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Dear [redacted],Thank you for suggesting to reject company’s response.I am not satisfied Manhattan Lexus’s response at all.Because they haven’t close our old account with Lexus Financial, then the Financial  keep sending us letter that we owe two months payment and also they will charge another one month payment on August [redacted].We made new lease on June [redacted] and at that time they supposed to close our old lease account with Lexus Financial. But they didn’t.We already paid two months payment for old account since then and we have kept asking to close our account.I’d like them to close our account immediately and pay back two month payment right now. [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Not exactly sure what the complaint is for being that the 2011 Lexus RX450h did not come with a Full size spare as a new car from the factory but a temporary spare.  The spare is located in the trunk under the carpet mat and only has space for a temporary spare tire. The tires that were on the...

vehicle when she came to see the vehicle the first time and the tires that are on the vehicle today. All four tires were replaced on 10/**/2014. The vehicle was purchased by Lexus of Manhattan with only a few more miles on the vehicle being that it was for sale and not registered and inspected at that time. The tires were still in like new condition so they were not replaced at Lexus of Manhattan. Attached are pictures of the vehicle when it was being advertised which shows the same tires that are on the clients car currently as well as are in the picture. These items were all explained and shown to the customer who simply wont believe the truth. She repeatedly insulted my intelligence asking if I could understand English. See attached photos.

Hi,This is different dealer group. We never had such organizations under our umbrella. Thank you

[redacted] believes that there was a full size spare in her trunk when in reality every single Lexus Rx of her year did not come with a full size spare. The spare compartment is not larger enough to fit a full size tire. So the claim that we switched her spare tire from a full size to a donut is absurd. As far as switching the tires we went over the photos of the vehicle when it was being advertised and in those photos you can see they are the same brand tires from then until present. When [redacted] came to the dealership the tires were inspected and measured 70%+ of thread. As a courtesy we had a four wheel alignment not a wheel balancing performed to insure the tires would continue to ride and wear evenly as per manufacturer specifications. The alignment was found slightly off by less than a degree and was corrected.  Unfortunately this did not satisfy [redacted].

Vehicle was in our loaner fleet in used in [redacted] for out service customers. In reconditioning of our vehicles if a bumper needs to be painted due to chips from parking we go ahead and repaint the bumper which was this case. The vehicle was never involved in an accident at all. [redacted] paid to have his...

bumper replaced at no cost to the customer. [redacted] sent the customer 2 [redacted] gift cards for $400- see email below. Customer bought the vehicle 6 months ago and the price he paid then is STILL the cheapest 2014 ES300H in the country!! 6 months later!! See email below,  FYI we will be going to small claims court.From: [redacted] [mailto:[redacted]] Sent: Friday, March **, 2015 6:06 PMTo: [redacted]Subject: RE: Our Agreement 
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[redacted] From: [redacted] [mailto:[redacted]] Sent: Thursday, March **, 2015 10:11 PMTo: '[redacted]'Subject: Our Agreement [redacted]
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[redacted]###-###-####  GregR[redacted]| General Manager [redacted]
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 T###-###-####| F ###-###-#### [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Mr. N[redacted] Thank you for taking time to speak with me last week regarding my claim, against Lexus of Manhattan. Outlined below is the original response I typed onto your website document that did not go through the Revdex.com system for some unknown reason. Please make sure this follow-up is kept as part of my record, and let me know if there is anything else I need to do regarding this matter.  Again, I thank you  very much for your assistance. Sincerely,[redacted]  Claim Number #[redacted] vs. Lexus of Manhattan On the day I went in to purchase my vehicle I checked for certain things: there was a tire in the trunk, four relatively new tires in good condition on the vehicle, I even checked the tread with a coin, and 4 cloth floor mats in good condition.  The dealership gave me 2 rubber mats for the front of the car. After taking possession of the vehicle, about a month later I took the rubber mats out to clean them and saw that the cloth mats had been switched to old, dirty mats. I discussed this with management and the mats were replaced.  A few months later while cleaning my car I noticed the tires were not in the same condition as the ones I saw in the showroom, although they were manufactured in the same years.  I had not taken any long trips or anything else for the tires to be in such poor condition.  I decided to check the spare and found that the temporary tire that was there during the purchase had been changed to a doughnut.            When I contacted the dealership it wasn’t a good customer experience. I continuously explained my concerns and dissatisfaction with items on the car being switched.  The manager’s responses led me to finally ask if he understood English, which he mentioned in his response to my complaint.  I asked him once, not several times as he implied.  I also apologized.  He eventually offered me a wheel balance as a form of appeasement.            I’m sending this follow-up because I would like others to be aware should they decide to make a purchase from Lexus of Manhattan where no small sum of money will be spent.  If they’re not taking the vehicle the same day they should take photos and notes to be sure they have what they’ve paid for when they take the vehicle home.    [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 I purchased the 2014 from [redacted] with documentation and agreements from Greg R[redacted] and Daniel L[redacted] "that this car had never been in an accident" which proved to be false. 1. As a [redacted] Certified car, I was given a document from Mr. L[redacted] listing the 160 points checked by [redacted] before such verification is complete.     "Panel Alignment and fit" must be checked and straight.   I noticed that the bumper and panels had a large gap and were not fit.2. Dan L[redacted] and Greg R[redacted] agreed with me.  Explained it was a "minor" problem and could be easily corrected.   Greg R[redacted]  had his "expert" fix it in 10 minutes.   Upon my examination it was not fixed at all.4. I had another [redacted] Dealer examine the bumper and agreed it was out of alignment.   In order to understand what the problem was, the [redacted] dealer's body shop removed the bumper.   $1600 accident damage was evident (see attached pictures).  The second Lexus dealer agreed that the car was a front end accident.[redacted] was the sole owner of this car, and had sold it to me under false pretenses.  I am looking for a just refund.?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,This account is with LFS (Lexus Financial Services)not Lexus of Manhattan. We can not close this  account ,   but I did make a call on this for you.LFS told me that they did close it and they are refunding you payments that  were pre paid.  Thank youTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was awarded $500. from Small Claims Court in Manhattan on August [redacted] in my dispute with Lexus of Manhattan.   Was told via Revdex.com that “they would pay the settlement quickly”.  Its now August **.   Have sent emails to Dan L[redacted] (who attended Small Claims Court representing Lexus) and his manager Greg R[redacted]  2 weeks ago requesting payment.   Neither have responded to me.Would really appreciate your help.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

When the customer asked us to look at his bumper we noticed that one of the clips that holds the bumper in place had become loose. These clip are plastic and can be replaced quickly which is what occurred.[redacted] Corporate paid for the replacement of his bumper not the customer[redacted] sent the customer $400 in gift cardsThe pictures show a foam cushion which is between the bumper and frame of the vehicle which can be broken by hand, the bumper was repaired which is why there was a patch, and the grille could have easily been broken by removing the bumper.We even offered the customer additional money to have this ended but the customer is never satisfied.We will be settling this matter in court.