(The following was copy/paste by Revdex.com staff - LST)***From: Craig D [redacted] Date: Fri, Feb 16, at 2:PMSubject: COMPLAINT # [redacted] To: [redacted] GOOD DAY, [FYI...I LIKE TO WRITE IN CAPS]DEALING WITH MEDICAL PROFESSIONALS CAN OFTEN BE A VERY REWARDING BUT AT TIMES TRYING EXPERIENCETHERE IS NO WAY YOU CAN SATISFY EVERY CLIENTS IN MY YRS OF BUSINESS, AS SOME HAVE NO ACCOUNTABILITY OR IT IS ALWAYS SOMEONE ELSE's FAULT! [redacted] THE PERSON THAT CALLED YOU WITH HER COMPLAINTS HAS A VERY DIFFERENT RECOLLECTION OF THE FACTS OF THIS MATTER THAN DO I TO START OFF THE MORNING MS J [redacted] CAME TO MY ADVANCED CARDIAC LIFE SUPPORT CLASS AFTER WORKING A HR SHIFT AND STATING SHE HAD BEEN UP FOR HOURS [& LOOKING VERY BEAT] AND HAD VERY LITTLE TIME TO STUDY EVEN THOUGH SHE REGISTERED FOR THIS CLASS WELL IN ADVANCEMS J [redacted] WAS SENT A LETTER OF WHAT TO STUDY AND REVIEW AND WHAT WAS GOING TO BE EXPECTED OF HER IN ORDER TO COMPLETE THIS VERY INFORMATION PACKED COURSE SUCCESSFULLY.UPON STARTING THE CLASS IT WAS OBVIOUS MS J [redacted] WAS VERY TIRED AND IT WAS HARD TO GET HER ENGAGED INTO THE CLASS.WHEN ASKED SOME OF THE VERY BASIC [easy] QUESTIONS INVOLVED IN THE COURSE MATERIAL, SHE DID NOT KNOW THE SIMPLEST ANSWERSIT ONLY TOOK ME A SHORT TIME TO REALIZE SHE CAME INTO THIS VERY CHALLENGING CLASS UNPREPARED.IN HER COMPLAINT, SHE STATED THAT I WENT ON TO "DRILL" HER ABOUT INFORMATION IN THE COURSE AND THAT I WAS INTENSE & INTIMIDATINGTHIS COULD NOT BE FURTHER FROM THE TRUTHSHE FELT INTIMIDATED BECAUSE SHE WAS UNPREPARED!!DESPITE HER STATING IN HER COMPLAINT THAT SHE COULD ANSWER MOST QUESTIONS WITH LITTLE HELP, THAT COULD NOT BE FURTHER FROM THE TRUTH!THIS COURSE FOR A RESPIRATORY THERAPIST IS VERY DIFFERENT FROM THE SKILL SET THAT SHE POSSESSES & MOST OF THE ADJUNCT TREATMENTS REQUIRED TO BE PREFORMED AND ADMINISTERED IN THIS COURSE WERE OUT OF HER SCOPE OF PRACTICESHE WOULD HAVE HAD TO PUT IN A LOT OF PRE-COURSE STUDY TO COMPLETE THIS COURSE SUCCESSFULLY...WHICH WAS OBVIOUS TO ME SHE DID NOT!I WAS LITERALLY SPOON FEEDING HER THE COURSE WHICH IS NOT HOW IT SHOULD BE OR TO BE EXPECTED OF ANY INSTRUCTOR! THE STUDENT HAS TO DO THEIR PART!!!!AS FAR AS HER STATING THAT SHE NEVER HAD ANY ISSUES IN OTHER CERTIFICATION COURSES I CAN SAY BUT SHE DID IN THIS COURSE!IN CONCLUSION AS FAR AS HER STATING THAT I ABRUPTLY SAID THAT "SHE LOOK TO TIRED" , I WAS JUST BEING POLITE INSTEAD OF TELLING HER THAT SHE WAS TOTALLY UNPREPARED AND THAT IT WAS A BAD IDEA FOR HER TO COME TO THIS CLASS WITHOUT HAVING STUDIED OR AFTER BEING UP FOR HRS AND COMING IN AFTER COMPLETING A 12HR NIGHT SHIFT & EXPECTING TO PASS A HR CLASS.JUST BECAUSE A STUDENT "SHOWS UP FOR THE CLASS" DOES NOT MEAN THEY CAN COME IN TOTALLY UNPREPARED OVERLY TIRED & SPEND ANOTHER HOURS IN CLASS AND PASS THE COURSE!! IN TRYING TO BE POLITE AND GIVING HER AN "OUT" , I ASKED HER TO COME BACK FOR ANOTHER DAY OF CLASS WHICH SHE PICKED THE DATE SHE WAS AVAILABLE TO COME IN & I BOOKED THAT DAY FOR HER .I CANNOT REMEMBER WHEN SHE EMAILED OR CALLED ME BUT WHEN SHE DID SHE SAID THAT SHE FORGOT SHE WOULD BE OUT OF TOWN ON A NEW JOB THAT DAY AND COULD NOT ATTEND & I WOULD HAVE TO FIT HER IN IMMEDIATELY WHICH I COULD NOT ON DO ON SUCH SHORT NOTICE, AFTER ALREADY BOOKING A DAY FOR HER!AT ONE POINT IN TRYING TO SATISFY HER, I EVEN OFFERED HER $DOLLARS OF HER MONEY BACK BUT SHE REFUSED STATING ALL OR NOTHING IS WHAT SHE WANTS!! AT THAT POINT I WAS REALLY ABOUT DONE WITH HER ANTICSON MY WEB SITE WHICH SHE REGISTERED FOR THE CLASS ON, THE FEEDBACK FORM THAT SHE FILLED OUT CLEARLY STATES THAT THERE IS A NO REFUND POLICY WHICH MUST BE AGREED TO BY THE CLIENT IN ORDER TO BE ACCEPTED INTO CLASS WHICH SHE DID THANK YOUCRAIG D [redacted]
(The following was copy/paste by Revdex.com staff - LST)***From: Craig D [redacted] Date: Fri, Feb 16, at 2:PMSubject: COMPLAINT # [redacted] To: [redacted] GOOD DAY, [FYI...I LIKE TO WRITE IN CAPS]DEALING WITH MEDICAL PROFESSIONALS CAN OFTEN BE A VERY REWARDING BUT AT TIMES TRYING EXPERIENCETHERE IS NO WAY YOU CAN SATISFY EVERY CLIENTS IN MY YRS OF BUSINESS, AS SOME HAVE NO ACCOUNTABILITY OR IT IS ALWAYS SOMEONE ELSE's FAULT! [redacted] THE PERSON THAT CALLED YOU WITH HER COMPLAINTS HAS A VERY DIFFERENT RECOLLECTION OF THE FACTS OF THIS MATTER THAN DO I TO START OFF THE MORNING MS J [redacted] CAME TO MY ADVANCED CARDIAC LIFE SUPPORT CLASS AFTER WORKING A HR SHIFT AND STATING SHE HAD BEEN UP FOR HOURS [& LOOKING VERY BEAT] AND HAD VERY LITTLE TIME TO STUDY EVEN THOUGH SHE REGISTERED FOR THIS CLASS WELL IN ADVANCEMS J [redacted] WAS SENT A LETTER OF WHAT TO STUDY AND REVIEW AND WHAT WAS GOING TO BE EXPECTED OF HER IN ORDER TO COMPLETE THIS VERY INFORMATION PACKED COURSE SUCCESSFULLY.UPON STARTING THE CLASS IT WAS OBVIOUS MS J [redacted] WAS VERY TIRED AND IT WAS HARD TO GET HER ENGAGED INTO THE CLASS.WHEN ASKED SOME OF THE VERY BASIC [easy] QUESTIONS INVOLVED IN THE COURSE MATERIAL, SHE DID NOT KNOW THE SIMPLEST ANSWERSIT ONLY TOOK ME A SHORT TIME TO REALIZE SHE CAME INTO THIS VERY CHALLENGING CLASS UNPREPARED.IN HER COMPLAINT, SHE STATED THAT I WENT ON TO "DRILL" HER ABOUT INFORMATION IN THE COURSE AND THAT I WAS INTENSE & INTIMIDATINGTHIS COULD NOT BE FURTHER FROM THE TRUTHSHE FELT INTIMIDATED BECAUSE SHE WAS UNPREPARED!!DESPITE HER STATING IN HER COMPLAINT THAT SHE COULD ANSWER MOST QUESTIONS WITH LITTLE HELP, THAT COULD NOT BE FURTHER FROM THE TRUTH!THIS COURSE FOR A RESPIRATORY THERAPIST IS VERY DIFFERENT FROM THE SKILL SET THAT SHE POSSESSES & MOST OF THE ADJUNCT TREATMENTS REQUIRED TO BE PREFORMED AND ADMINISTERED IN THIS COURSE WERE OUT OF HER SCOPE OF PRACTICESHE WOULD HAVE HAD TO PUT IN A LOT OF PRE-COURSE STUDY TO COMPLETE THIS COURSE SUCCESSFULLY...WHICH WAS OBVIOUS TO ME SHE DID NOT!I WAS LITERALLY SPOON FEEDING HER THE COURSE WHICH IS NOT HOW IT SHOULD BE OR TO BE EXPECTED OF ANY INSTRUCTOR! THE STUDENT HAS TO DO THEIR PART!!!!AS FAR AS HER STATING THAT SHE NEVER HAD ANY ISSUES IN OTHER CERTIFICATION COURSES I CAN SAY BUT SHE DID IN THIS COURSE!IN CONCLUSION AS FAR AS HER STATING THAT I ABRUPTLY SAID THAT "SHE LOOK TO TIRED" , I WAS JUST BEING POLITE INSTEAD OF TELLING HER THAT SHE WAS TOTALLY UNPREPARED AND THAT IT WAS A BAD IDEA FOR HER TO COME TO THIS CLASS WITHOUT HAVING STUDIED OR AFTER BEING UP FOR HRS AND COMING IN AFTER COMPLETING A 12HR NIGHT SHIFT & EXPECTING TO PASS A HR CLASS.JUST BECAUSE A STUDENT "SHOWS UP FOR THE CLASS" DOES NOT MEAN THEY CAN COME IN TOTALLY UNPREPARED OVERLY TIRED & SPEND ANOTHER HOURS IN CLASS AND PASS THE COURSE!! IN TRYING TO BE POLITE AND GIVING HER AN "OUT" , I ASKED HER TO COME BACK FOR ANOTHER DAY OF CLASS WHICH SHE PICKED THE DATE SHE WAS AVAILABLE TO COME IN & I BOOKED THAT DAY FOR HER .I CANNOT REMEMBER WHEN SHE EMAILED OR CALLED ME BUT WHEN SHE DID SHE SAID THAT SHE FORGOT SHE WOULD BE OUT OF TOWN ON A NEW JOB THAT DAY AND COULD NOT ATTEND & I WOULD HAVE TO FIT HER IN IMMEDIATELY WHICH I COULD NOT ON DO ON SUCH SHORT NOTICE, AFTER ALREADY BOOKING A DAY FOR HER!AT ONE POINT IN TRYING TO SATISFY HER, I EVEN OFFERED HER $DOLLARS OF HER MONEY BACK BUT SHE REFUSED STATING ALL OR NOTHING IS WHAT SHE WANTS!! AT THAT POINT I WAS REALLY ABOUT DONE WITH HER ANTICSON MY WEB SITE WHICH SHE REGISTERED FOR THE CLASS ON, THE FEEDBACK FORM THAT SHE FILLED OUT CLEARLY STATES THAT THERE IS A NO REFUND POLICY WHICH MUST BE AGREED TO BY THE CLIENT IN ORDER TO BE ACCEPTED INTO CLASS WHICH SHE DID THANK YOUCRAIG D [redacted]