You and Joe's are obviously ripoff's. I was supposed to get the parts I paid for back even though I returned them. As it now appears you have removed Joes Transmission & Differential from your membership rolls. Just great! I still have not been able to get "joe's " [redacted] to speak with me as he hides behind his is or just does not answer! [redacted] [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** ***
It's clearly marked on the part I returnedOggletrees! But since they are obviously still stalling and ignoring this:Let's try this address: [redacted] ***.Or has the time to make good expired as well????? JOE's is a [redacted] in my book!!!!!!!!!!!~!!~ Indicated by the continued complaints from your area as well as all overJust wondering how many complaints gets you kicked out of your cover operation, Revdex.com?If you can't tell this has [redacted] me off royally!
Attached are the original invoice and back with return/warranty and the payment reciptAlso a copy of letter sent via my bank in response to my claim indicating the time lapse between me receiving the part and being unable to return because of NO ONE taking my calls for days! Clearly fraud
Again we are very sorry that Mr [redacted] ordered a part that he could not use Whether the purchase was on e bay or directly from us the return policy is the same.We will gladly send his parking brake back to himWe will need the address that he would like it shipped toJoe P [redacted] Joes Transmission & Differential Service
We still hav e mr [redacted] parking brake and want to send it back to him we need a current shipping address so we may get it back to him.Thank YouJoe P [redacted] Joes Transmission & Differential Service
While we can and will ship Mr *** Parking Brake assy back to him we would instead like to offer him a $Refund in the form of a certified checkTo Be Sent UPS Signature required If these terms are acceptable to him we will forward a copy of the check and the tracking# for UPS tracking to the Revdex.com To forward to Mr ***.Thank YouJoe P***
The Parking Brake will be sent to the address Mr*** suppliedAs soon as we get the UPS Groung Tracking # We will send it to the Revdex.com Pittsburgh.Thank YouJoe P***Joes Transmission & Differential Service
Revdex.com:*** shame I have to resort to being a total *** to get the business to do the right thingMy mailing address for the certified check is:*** ***
*** ***
*** ** ***Please send signature required so they will know I receive the check
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I did not find Joe's from Ebay as I originally statedI was referred to them from another shop in Washington StateHad I searched Ebay and found them and ordered via Ebay I believe the policy would still have been ignoredI tried to call the shop starting ten days from receiving the part and was NEVER able to speak to Joe to whom I was told I would have to speak toThe fact that the part was not returned for days has no bearing as I now see that I never should have returned it anywayThey have my money and the part, so that's ok with you guys? The warranty or return policy is the same via PA lawThis man is a crook now and from the reading of other issues has been a crook for some timeYOUR Revdex.com franchise is a joke. **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***first off my truck does not have 700+ horsepower not even close and you cannot just say it has over exceeding horsepower when the business never even seen the truck drive or have any proof of horsepowerI was going up rt** towards *** pa speed limit is 35-mph so I wouldn't be in 6th gear I was going up a hill and all of a sudden the transmission locked up and popped out of gear probably from 6th gear teeth comming off which most likely tweeked my input shaftThat truck is well taken care of never beaten on and from December to May it hasn't hauled anything heavyThere has been no abuse on the transmissionTruck hardly has been driven due to me having a broken shoulder from February till present
Complaint ID # [redacted] The Rebuilt dodge G-5S transmission was purchased on 08/25/2015 . Mr. [redacted] did contact us in November 2015 regarding having issues with his gear shift knob vibrating. We advised him to have the shift tower checked as this tower has detents built into it. We did not hear...
from Mr. [redacted] again until Late December 2015. At that time we were told that shifter was ok and the problem must be internal. Mr. [redacted] was advised that the transmission must be returned to us to determine the cause of his problem. He advised Us that he had found a repair shop that would repair his transmission if we paid the bill. Our warranty clearly states that we will not pay for nor authorize any outside repairs. On January 7 2015 we were advised that the transmission was ready to be returned to us. A truck was dispatched by us to pick the transmission up even though our warranty clearly states that it is to be shipped to us freight prepaid along with a copy of the original invoice. We paid for the shipping. Upon arrival at our shop the transmission was disassembled and inspected. We found that the overdrive gear (6 gear) had teeth missing in a manner to suggest that the driver was towing a heavy trailer in overdrive. If the vehicles owner's manual was consulted it advises to not tow in overdrive. While our warranty does not generally cover such damage for the sake of good customer relations we elected to repair Mr. [redacted]'s transmission at no charge to him for the repair or the shipping both ways. Mr. [redacted] repeatedly asked about paying his labor bill and was told we are not liable for any labor charges according to our warranty. We at Joes Transmission & Differential believe that by both paying shipping both ways and repairing his transmission at no charge we have done more than enough to cover a problem that should not have been covered by our warranty to begin with. David S[redacted] General Manager
Again we are very sorry that Mr [redacted] ordered a part that he could not use Whether the purchase was on e bay or directly from us the return policy is the same.We will gladly send his parking brake back to him. We will need the address that he would like it shipped to. Joe P[redacted] Joes Transmission & Differential Service
Due to the nature of rebuilt automotive drivetrain products that we sell We try to talk extensively with our customers to ensure that they are purchasing the correct product for their vehicle application.If by chance the correct unit is not ordered the customer should know with in a few days of receiving the unit that it is not correct. Our 14 day return policy ensures us that the unit will be sent back to us promptly and that minimizes the chance that something could happen to the rebuilt unit making it unserviceable upon return to us. If a return is needed we will supply a return shipping label so that we may have documentation that the return was authorized by us.ln the case of Mr [redacted] he called a many days after receiving the rebuilt parking brake looking for a rear housing for a automatic transmission. This is not a product that we deal with.Mr [redacted] understood this and we were told he would look for that somewhere else. Even though Mr [redacted] did not purchase the parking brake through e bay that is where he found our rebuilt unit. Our listings clearly states the 14 day return policy.The parking brake was returned to us 63 days after purchase.No one ever told Mr. [redacted] there was a 90 day return policy. On the back of our invoice is a copy of our warranty it says we warranty hydraulic products for 90 days.Nothing is mentioned about returns. In his complaint Mr [redacted] stated that he also sent an additional core back to us we only received the rebuilt unit we sent him.If you are returning something that you purchased from us there is absolutely no reason to send a core to us. On 08/02/2016 We received notice that Mr [redacted] had filed a chargeback through the credit card company that we disputed and the chargeback was reversed in our favor due to the amount of time it took to return the parking brake. Joe P[redacted] Joes Transmission & Differential Service
You and Joe's are obviously ripoff's. I was supposed to get the parts I paid for back even though I returned them. As it now appears you have removed Joes Transmission & Differential from your membership rolls. Just great! I still have not been able to get "joe's " [redacted] to speak with me as he hides behind his is or just does not answer! [redacted]
** [redacted]
We still hav e mr [redacted] parking brake and want to send it back to him . we need a current shipping address so we may get it back to him.Thank YouJoe P[redacted]Joes Transmission & Differential Service
Joes Transmission & differential Service
Complaint ID # [redacted] Mr. [redacted] Brought his transmission to us in December 2015 with a twisted and snapped input shaft. When we asked him how this happened we were told 700 + Horsepower. When we dissembled it was found that his front...
transmission housing was also broken . This is a common problem with trucks that are producing more than stock horsepower. We rebuilt Mr [redacted]s transmission with a New front housing and he picked it up 12/21/2015. At this time Mr. [redacted] was advised that these transmissions are built to stock factory specifications and will not stand up very well to trucks with increased horsepower.
Mr. [redacted] contacted us in early June 2016 he said his transmission was making a crunchy noise. We advised him to bring us the truck. Which he brought to us on a trailer. Once the transmission was removed from the truck and disassembled it was discovered that 6th gear was missing 4 teeth in a row broken off at the root of the teeth. This usually indicates some form of shock load or abuse. We also discovered the input that we installed was twisted. Another indication of shock or abuse.
We contacted Mr [redacted] and advised him that we are not able to cover this damage under our warranty due to the increased horsepower and visible signs of abuse. He was advised it was going to cost $1200.00 in parts to repair his transmission. And another $300.00 in labor to remove and reinstall his transmission. We do not feel that his transmission failure was due in any way to our parts or our workmanship. While we do offer a 1 year unlimited miles warranty it is in no way an unconditional warranty. As our warranty clearly states “We cannot warranty a unit if it is abused due to overloading, shocking, improper lubricant or lack of lubricant”
Mr [redacted] authorized us to repair his transmission for the $1500.00. One day after speaking with Mr [redacted] we received a call from someone who claimed to be his uncle, we have no way of verifying that this was indeed a relative or not as the gentleman never gave his name. He was told the same thing it is not a unconditional warranty. This gentleman did inform us that he would be contacting the Revdex.com and also another relative who is an attorney . At this time we ceased any work on Mr [redacted]s truck .
Our final determination is that the damage to this transmission are not defective parts or workmanship. But over torqueing and shock load to the unit. This kind of abuse is clearly not covered by our warranty.
Joseph P[redacted]
It's clearly marked on the part I returned. Oggletrees! But since they are obviously still stalling and ignoring this:Let's try this address: [redacted].Or has the time to make good expired as well????? JOE's is a [redacted] in my book!!!!!!!!!!!~!!~ Indicated by the continued complaints from your area as well as all over. Just wondering how many complaints gets you kicked out of your cover operation, Revdex.com?If you can't tell this has [redacted] me off royally!
Attached are the original invoice and back with return/warranty and the payment recipt. Also a copy of letter sent via my bank in response to my claim indicating the time lapse between me receiving the part and being unable to return because of NO ONE taking my calls for 63 days!...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
You and Joe's are obviously ripoff's. I was supposed to get the parts I paid for back even though I returned them. As it now appears you have removed Joes Transmission & Differential from your membership rolls. Just great! I still have not been able to get "joe's " [redacted] to speak with me as he hides behind his i
s or just does not answer! [redacted] [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** ***
It's clearly marked on the part I returnedOggletrees! But since they are obviously still stalling and ignoring this:Let's try this address: [redacted] ***.Or has the time to make good expired as well????? JOE's is a [redacted] in my book!!!!!!!!!!!~!!~ Indicated by the continued complaints from your area as well as all overJust wondering how many complaints gets you kicked out of your cover operation, Revdex.com?If you can't tell this has [redacted] me off royally!
Attached are the original invoice and back with return/warranty and the payment reciptAlso a copy of letter sent via my bank in response to my claim indicating the time lapse between me receiving the part and being unable to return because of NO ONE taking my calls for days! Clearly fraud
Again we are very sorry that Mr [redacted] ordered a part that he could not use Whether the purchase was on e bay or directly from us the return policy is the same.We will gladly send his parking brake back to himWe will need the address that he would like it shipped toJoe P [redacted] Joes Transmission & Differential Service
We still hav e mr [redacted] parking brake and want to send it back to him we need a current shipping address so we may get it back to him.Thank YouJoe P [redacted] Joes Transmission & Differential Service
While we can and will ship Mr *** Parking Brake assy back to him we would instead like to offer him a $Refund in the form of a certified checkTo Be Sent UPS Signature required If these terms are acceptable to him we will forward a copy of the check and the tracking# for UPS tracking to the Revdex.com To forward to Mr ***.Thank YouJoe P***
The Parking Brake will be sent to the address Mr*** suppliedAs soon as we get the UPS Groung Tracking # We will send it to the Revdex.com Pittsburgh.Thank YouJoe P***Joes Transmission & Differential Service
Revdex.com:*** shame I have to resort to being a total *** to get the business to do the right thingMy mailing address for the certified check is:*** ***
*** ***
*** ** ***Please send signature required so they will know I receive the check
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I did not find Joe's from Ebay as I originally statedI was referred to them from another shop in Washington StateHad I searched Ebay and found them and ordered via Ebay I believe the policy would still have been ignoredI tried to call the shop starting ten days from receiving the part and was NEVER able to speak to Joe to whom I was told I would have to speak toThe fact that the part was not returned for days has no bearing as I now see that I never should have returned it anywayThey have my money and the part, so that's ok with you guys? The warranty or return policy is the same via PA lawThis man is a crook now and from the reading of other issues has been a crook for some timeYOUR Revdex.com franchise is a joke. **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***first off my truck does not have 700+ horsepower not even close and you cannot just say it has over exceeding horsepower when the business never even seen the truck drive or have any proof of horsepowerI was going up rt** towards *** pa speed limit is 35-mph so I wouldn't be in 6th gear I was going up a hill and all of a sudden the transmission locked up and popped out of gear probably from 6th gear teeth comming off which most likely tweeked my input shaftThat truck is well taken care of never beaten on and from December to May it hasn't hauled anything heavyThere has been no abuse on the transmissionTruck hardly has been driven due to me having a broken shoulder from February till present
Complaint ID # [redacted] The Rebuilt dodge G-5S transmission was purchased on 08/25/2015 . Mr. [redacted] did contact us in November 2015 regarding having issues with his gear shift knob vibrating. We advised him to have the shift tower checked as this tower has detents built into it. We did not hear...
from Mr. [redacted] again until Late December 2015. At that time we were told that shifter was ok and the problem must be internal. Mr. [redacted] was advised that the transmission must be returned to us to determine the cause of his problem. He advised Us that he had found a repair shop that would repair his transmission if we paid the bill. Our warranty clearly states that we will not pay for nor authorize any outside repairs. On January 7 2015 we were advised that the transmission was ready to be returned to us. A truck was dispatched by us to pick the transmission up even though our warranty clearly states that it is to be shipped to us freight prepaid along with a copy of the original invoice. We paid for the shipping. Upon arrival at our shop the transmission was disassembled and inspected. We found that the overdrive gear (6 gear) had teeth missing in a manner to suggest that the driver was towing a heavy trailer in overdrive. If the vehicles owner's manual was consulted it advises to not tow in overdrive. While our warranty does not generally cover such damage for the sake of good customer relations we elected to repair Mr. [redacted]'s transmission at no charge to him for the repair or the shipping both ways. Mr. [redacted] repeatedly asked about paying his labor bill and was told we are not liable for any labor charges according to our warranty. We at Joes Transmission & Differential believe that by both paying shipping both ways and repairing his transmission at no charge we have done more than enough to cover a problem that should not have been covered by our warranty to begin with. David S[redacted] General Manager
Again we are very sorry that Mr [redacted] ordered a part that he could not use Whether the purchase was on e bay or directly from us the return policy is the same.We will gladly send his parking brake back to him. We will need the address that he would like it shipped to. Joe P[redacted] Joes Transmission & Differential Service
Due to the nature of rebuilt automotive drivetrain products that we sell We try to talk extensively with our customers to ensure that they are purchasing the correct product for their vehicle application.If by chance the correct unit is not ordered the customer should know with in a few days of receiving the unit that it is not correct. Our 14 day return policy ensures us that the unit will be sent back to us promptly and that minimizes the chance that something could happen to the rebuilt unit making it unserviceable upon return to us. If a return is needed we will supply a return shipping label so that we may have documentation that the return was authorized by us.ln the case of Mr [redacted] he called a many days after receiving the rebuilt parking brake looking for a rear housing for a automatic transmission. This is not a product that we deal with.Mr [redacted] understood this and we were told he would look for that somewhere else. Even though Mr [redacted] did not purchase the parking brake through e bay that is where he found our rebuilt unit. Our listings clearly states the 14 day return policy.The parking brake was returned to us 63 days after purchase.No one ever told Mr. [redacted] there was a 90 day return policy. On the back of our invoice is a copy of our warranty it says we warranty hydraulic products for 90 days.Nothing is mentioned about returns. In his complaint Mr [redacted] stated that he also sent an additional core back to us we only received the rebuilt unit we sent him.If you are returning something that you purchased from us there is absolutely no reason to send a core to us. On 08/02/2016 We received notice that Mr [redacted] had filed a chargeback through the credit card company that we disputed and the chargeback was reversed in our favor due to the amount of time it took to return the parking brake. Joe P[redacted] Joes Transmission & Differential Service
You and Joe's are obviously ripoff's. I was supposed to get the parts I paid for back even though I returned them. As it now appears you have removed Joes Transmission & Differential from your membership rolls. Just great! I still have not been able to get "joe's " [redacted] to speak with me as he hides behind his i
s or just does not answer! [redacted]
** [redacted]
We still hav e mr [redacted] parking brake and want to send it back to him . we need a current shipping address so we may get it back to him.Thank YouJoe P[redacted]Joes Transmission & Differential Service
Joes Transmission & differential Service
Complaint ID # [redacted] Mr. [redacted] Brought his transmission to us in December 2015 with a twisted and snapped input shaft. When we asked him how this happened we were told 700 + Horsepower. When we dissembled it was found that his front...
transmission housing was also broken . This is a common problem with trucks that are producing more than stock horsepower. We rebuilt Mr [redacted]s transmission with a New front housing and he picked it up 12/21/2015. At this time Mr. [redacted] was advised that these transmissions are built to stock factory specifications and will not stand up very well to trucks with increased horsepower.
Mr. [redacted] contacted us in early June 2016 he said his transmission was making a crunchy noise. We advised him to bring us the truck. Which he brought to us on a trailer. Once the transmission was removed from the truck and disassembled it was discovered that 6th gear was missing 4 teeth in a row broken off at the root of the teeth. This usually indicates some form of shock load or abuse. We also discovered the input that we installed was twisted. Another indication of shock or abuse.
We contacted Mr [redacted] and advised him that we are not able to cover this damage under our warranty due to the increased horsepower and visible signs of abuse. He was advised it was going to cost $1200.00 in parts to repair his transmission. And another $300.00 in labor to remove and reinstall his transmission. We do not feel that his transmission failure was due in any way to our parts or our workmanship. While we do offer a 1 year unlimited miles warranty it is in no way an unconditional warranty. As our warranty clearly states “We cannot warranty a unit if it is abused due to overloading, shocking, improper lubricant or lack of lubricant”
Mr [redacted] authorized us to repair his transmission for the $1500.00. One day after speaking with Mr [redacted] we received a call from someone who claimed to be his uncle, we have no way of verifying that this was indeed a relative or not as the gentleman never gave his name. He was told the same thing it is not a unconditional warranty. This gentleman did inform us that he would be contacting the Revdex.com and also another relative who is an attorney . At this time we ceased any work on Mr [redacted]s truck .
Our final determination is that the damage to this transmission are not defective parts or workmanship. But over torqueing and shock load to the unit. This kind of abuse is clearly not covered by our warranty.
Joseph P[redacted]
It's clearly marked on the part I returned. Oggletrees! But since they are obviously still stalling and ignoring this:Let's try this address: [redacted].Or has the time to make good expired as well????? JOE's is a [redacted] in my book!!!!!!!!!!!~!!~ Indicated by the continued complaints from your area as well as all over. Just wondering how many complaints gets you kicked out of your cover operation, Revdex.com?If you can't tell this has [redacted] me off royally!
Attached are the original invoice and back with return/warranty and the payment recipt. Also a copy of letter sent via my bank in response to my claim indicating the time lapse between me receiving the part and being unable to return because of NO ONE taking my calls for 63 days!...
Clearly fraud.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]