Complaint ID # [redacted] The Rebuilt dodge G-5S transmission was purchased on 08/25/Mr [redacted] did contact us in November regarding having issues with his gear shift knob vibratingWe advised him to have the shift tower checked as this tower has detents built into itWe did not hear from Mr [redacted] again until Late December At that time we were told that shifter was ok and the problem must be internalMr [redacted] was advised that the transmission must be returned to us to determine the cause of his problemHe advised Us that he had found a repair shop that would repair his transmission if we paid the billOur warranty clearly states that we will not pay for nor authorize any outside repairsOn January we were advised that the transmission was ready to be returned to usA truck was dispatched by us to pick the transmission up even though our warranty clearly states that it is to be shipped to us freight prepaid along with a copy of the original invoiceWe paid for the shippingUpon arrival at our shop the transmission was disassembled and inspectedWe found that the overdrive gear (gear) had teeth missing in a manner to suggest that the driver was towing a heavy trailer in overdriveIf the vehicles owner's manual was consulted it advises to not tow in overdriveWhile our warranty does not generally cover such damage for the sake of good customer relations we elected to repair Mr [redacted] 's transmission at no charge to him for the repair or the shipping both waysMr [redacted] repeatedly asked about paying his labor bill and was told we are not liable for any labor charges according to our warrantyWe at Joes Transmission & Differential believe that by both paying shipping both ways and repairing his transmission at no charge we have done more than enough to cover a problem that should not have been covered by our warranty to begin withDavid S [redacted] General Manager
Complaint ID # [redacted] The Rebuilt dodge G-5S transmission was purchased on 08/25/Mr [redacted] did contact us in November regarding having issues with his gear shift knob vibratingWe advised him to have the shift tower checked as this tower has detents built into itWe did not hear from Mr [redacted] again until Late December At that time we were told that shifter was ok and the problem must be internalMr [redacted] was advised that the transmission must be returned to us to determine the cause of his problemHe advised Us that he had found a repair shop that would repair his transmission if we paid the billOur warranty clearly states that we will not pay for nor authorize any outside repairsOn January we were advised that the transmission was ready to be returned to usA truck was dispatched by us to pick the transmission up even though our warranty clearly states that it is to be shipped to us freight prepaid along with a copy of the original invoiceWe paid for the shippingUpon arrival at our shop the transmission was disassembled and inspectedWe found that the overdrive gear (gear) had teeth missing in a manner to suggest that the driver was towing a heavy trailer in overdriveIf the vehicles owner's manual was consulted it advises to not tow in overdriveWhile our warranty does not generally cover such damage for the sake of good customer relations we elected to repair Mr [redacted] 's transmission at no charge to him for the repair or the shipping both waysMr [redacted] repeatedly asked about paying his labor bill and was told we are not liable for any labor charges according to our warrantyWe at Joes Transmission & Differential believe that by both paying shipping both ways and repairing his transmission at no charge we have done more than enough to cover a problem that should not have been covered by our warranty to begin withDavid S [redacted] General Manager