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Craig Pearce DMD

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Craig Pearce DMD Reviews (3)

Ms [redacted] , This letter is in response to a complaint submitted to your office on July 2015,with assignedID# [redacted] The claimant was contacted by my dental office on July 2015, after she was referred to us by [redacted] The call was to assess the patient's needsShe elected to have a new patient examination and selected an appointment time for 9:00am the following morningAt no time did the patient state she was in painShe was instructed to arrive at 8:45am to fill out paperworkMy receptionist researched and printed out her insurance benefits in preparation for her appointment the following dayThe patient failed to arrive at 8:45am on JulyAt 9:05am,my receptionist called to see if she was running lateThree calls were made and each time my receptionist was hung up onThe patient called at 1:30pm regarding her failed appointmentAt no time did she offer an explanation as to why she failed to present for an appointment time she had selectedShe was then politely informed that we would not be reappointing herMy receptionist told her we were sorry we could not accommodate her and wished her luckThe claimant then called the office several times threatening a lawsuit with regard to discriminationAt 4pm on July, the claimant called again to rebook her appointmentWhen told this would not be happening, the threat of contacting the Revdex.com was madeI My receptionist treated this individual at all times with courtesy and respect; in accordance with office policyWith regard to the claimant's request for disciplinary action, none is warranted nor will occurI am annoyed that so much time and effort has been expended for a complaint from an individual who has never been nor is a patient in my practice

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Ms. [redacted], This letter is in response to a complaint submitted to your office on 17 July 2015,with assignedID# [redacted]. The claimant was contacted by my dental office on 14 July 2015, after she was referred to us by [redacted]. The call was to assess the patient's needs. She elected...

to have a new patient examination and selected an appointment time for 9:00am the following morning. At no time did the patient state she was in pain. She was instructed to arrive at 8:45am to fill out paperwork. My receptionist researched and printed out her insurance benefits in preparation for her appointment the following day. The patient failed to arrive at 8:45am on 15 July. At 9:05am,my receptionist called to see if she was running late. Three calls were made and each time my receptionist was hung up on. The patient called at 1:30pm regarding her failed appointment. At no time did she offer an explanation as to why she failed to present for an appointment time she had selected. She was then politely informed that we would not be reappointing her. My receptionist told her we were sorry we could not accommodate her and wished her luck. The claimant then called the office several times threatening a lawsuit with regard to discrimination. At 4pm on 17 July, the claimant called again to rebook her appointment. When told this would not be happening, the threat of contacting the Revdex.com was made. I My receptionist treated this individual at all times with courtesy and respect; in accordance with office policy. With regard to the claimant's request for disciplinary action, none is warranted nor will occur. I am annoyed that so much time and effort has been expended for a complaint from an individual who has never been nor is a patient in my practice.

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Address: 5920 Evergreen Way Ste E, Everett, Washington, United States, 98203-6005

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www.everettdentistwa.com

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