Craig's Collision Center

Complaint ID # [redacted] [redacted] We are sorry that Ms [redacted] truck was vandalized, damaging the tool box, while she was waiting on the insurance company to make their liability decision In the complaint she states that the vehicle could have been moved in and out of the shop at night, however, her vehicle was towed in to our shop and was subsequently not drivable so we were not able to simply move the vehicle in and out of the shop every night while waiting on insurance Ms [redacted] decided to have someone come up to our shop to complete some temporary repairs to get the vehicle drivable while she waited on the insurance company to make their decisionWe were fine with letting this person complete these temporary repairs, provide some assistance to him an allow him to borrow some tools to complete We did offer to take care of the damaged tool box as a good will gesture once she brought the vehicle back to us for the full repairs She decided instead to take the vehicle elsewhere to get the repairs completed, so we will be standing by our work authorization, which was signed by Ms [redacted] which includes the following statement; ‘I agree that Craig’s Collision is not responsible for loss or damage to the vehicle, or articles left in the vehicle, in case of theft, fire or any other cause beyond your control’ Respectfully, Craig’s Collision CentWorth [redacted] [redacted] ***

We are sorry that *** *** is unhappy. As the body shop, we do not control the repair estimate. That is controlled by his Insurance Company. The damages are written by the insurance and repaired according to the estimate by the body shop. The insurance
company controls what cars they deem fixable or not. The damage to his *** truck was to the left side of the vehicle. The wheel was replaced with a new wheelWe do not make a practice of switching parts to the reverse side, we have invoices to substantiate that we replaced the wheel. He may have unknowingly had damage on one of the other wheels.I am confused by his statement about the rocker not being sanded. Nothing is ever painted here without being sanded, whether it is a repaired panel or just for a color blend.
The alignment on the estimate was written by the adjuster from ***. It was not something that we charged the insurance for. We send the alignments to a sublet vendor. Since *** *** was not satisfied with the original results, we sent the car back to the shop for a re-alignment. Since the alignment measurements did not indicate anything out of alignment, it indicated that the frame was okay. Unfortunately, after years, it is to have wear and tear on the tires
We did not have any further conversation with *** ***, so we were unaware of any other concerns. We tried to help him by not charging him his $deductibleAnd again, to repeat, we do not make the decision of what is repaired on the vehicle and when it is totaled. That is mandated by the insurance carrier. We are just here to provide a service of fixing repairable vehicles

Complaint ID #* *** *** We are sorry that Ms*** truck was vandalized, damaging the tool box, while she was waiting on the insurance company to make their liability decision. In the complaint she states that the vehicle could have been moved in and out of the shop
at night, however, her vehicle was towed in to our shop and was subsequently not drivable so we were not able to simply move the vehicle in and out of the shop every night while waiting on insurance. Ms*** decided to have someone come up to our shop to complete some temporary repairs to get the vehicle drivable while she waited on the insurance company to make their decisionWe were fine with letting this person complete these temporary repairs, provide some assistance to him an allow him to borrow some tools to complete. We did offer to take care of the damaged tool box as a good will gesture once she brought the vehicle back to us for the full repairs. She decided instead to take the vehicle elsewhere to get the repairs completed, so we will be standing by our work authorization, which was signed by Ms*** which includes the following statement; ‘I agree that Craig’s Collision is not responsible for loss or damage to the vehicle, or articles left in the vehicle, in case of theft, fire or any other cause beyond your control’ Respectfully, Craig’s Collision CentWorth *** ** *** ***
*** *** ** *** *** *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I am not sure what to do at this pointI am not looking for anything from the body shopI do know that almost all of there response were not trueI have printouts from a private shop for the alignmentAnd I also know u don't check for a bent frame on an alignment machineYou check on a frame machineMy complaint number is ***I am writing this again because I do not feel that Craig's was honest at all in there responseMy rim was on the opposite side of my truckOnly after I pointed it out did they replace itI have witnesses to the fact
Regards,
*** ***