Craig's Collision Center

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I am not sure what to do at this point. I am not looking for anything from the body shop. I do know that almost all of there response were not true. I have printouts from a private shop for the alignment. And I also know u don't check for a bent frame on an alignment machine. You check on a frame machine. My complaint number is [redacted]. I am writing this again because I do not feel that Craig's was honest at all in there response. My rim was on the opposite side of my truck. Only after I pointed it out did they replace it. I have witnesses to the fact.
Regards,
[redacted]

Complaint ID #[redacted]   [redacted]   We are sorry that Ms. [redacted] truck was vandalized, damaging the tool box, while she was waiting on the insurance company to make their liability decision.  In the complaint she states that the vehicle could have been moved in and out of the shop...

at night, however, her vehicle was towed in to our shop and was subsequently not drivable so we were not able to simply move the vehicle in and out of the shop every night while waiting on insurance.  Ms. [redacted] decided to have someone come up to our shop to complete some temporary repairs to get the vehicle drivable while she waited on the insurance company to make their decision. We were fine with letting this person complete these temporary repairs, provide some assistance to him an allow him to borrow some tools to complete.  We did offer to take care of the damaged tool box as a good will gesture once she brought the vehicle back to us for the full repairs.  She decided instead to take the vehicle elsewhere to get the repairs completed, so we will be standing by our work authorization, which was signed by Ms. [redacted] which includes the following statement; ‘I agree that Craig’s Collision is not responsible for loss or damage to the vehicle, or articles left in the vehicle, in case of theft, fire or any other cause beyond your control’.   Respectfully,     Craig’s Collision Center-Ft Worth [redacted]   [redacted]