many of the items that Bob mentioned were untrue. Below is a list of the statements that Bob listed that are untrue statements:1. We wanted a lower diamond on the band. It was agreed upon in person because of [redacted]'s position in a hospital. She would not have asked for a higher band. When I mentioned that they said this she was shocked because that is not what she said.2. We did not agree to do the ring in platinum. We agreed to get a quote, which Bob said he would do. After several weeks of not hearing anything I needed to follow up with him. Which you can see in the email he provided that he still provided a quote for white gold and platinum. So if we agreed to do it in platinum why would he provide a quote in white gold? 3. I only proceeded with the platinum because Bob's email clearly states that they were out of stock in white gold. That email is from 4/6/16.4. Bob never told me he would be at an industry related seminar in DC. In fact, this is the first time I've heard of that. When I came to the store on the 11th of April asking why I haven't heard back they said he was out of town and wouldn't be back until the following week. No one even then mentioned where he was, just that he was out of town. 5. I had the means to pay for it. If I didn't how would I have purchased the $3,000 wedding band two months later? When Michelle presented the financing option with no monthly payment and as a loan I accepted. Why wouldn't I keep more money in mutual funds or savings accounts and gain interest off of it. That is just smart analytical financing. Unfortunately, she was wrong in her presentation. I wish I would have read everything fully, but when you trust someone...6. I was late on my first payment, yes absolutely. What they don't know (and quite frankly I don't know how they could find out that information of me being late) is that Synchrony was aware that I would be late because of, as Bob would call it in his email, "snafu". The late payment was immediately taken off my record and has not appeared on my credit report.7. Screaming? Upset, yes absolutely. But screaming? That never happened. I'm sure they have tapes and potentially audio recordings of their jewelry store. You could take a look at the tapes and see if screaming occurred.8. I never requested the ring be free. That is a farce. The ring is $7,500; to ask for something that expensive be free, completely unrealistic. Did I ask to have a discount, you better believe it. But free!?!? Never occurred.9. CAD sketches? Really? When did they send those? I didn't receive them. Who did they send them too. I hope the Revdex.com asks to see those emails that they send with a CAD sketch. I'd love to see them too. Things I'm curious about that they didn't respond to:1. Why did the quote take so long? When he said it would take 2-4 weeks to create the ring, why did he wait so long to follow up?2. If he was going out of town to DC for a conference. Why didn't he call me back on that Friday like he agreed to. Or let one of his other employees know?3. Why did Michelle submit the loan for $4,000 instead of the approximately $1,400?4. Not really a question, just a statement on this one. How did the owner of a company not know that they were working with a Credit Card company?As you can see there are nine inaccuracies with their report and three major questions they didn't answer and one statement. Several of the inaccuracies are verbal items that are he said vs. she said. Unfortunately impossible to prove. However, several are ones that can be proven as inaccurate. For instance the CAD sketches, the screaming, and the ring being in platinum instead of white gold. Bob is accurate in that we will never recommend them to anyone. We are not a satisfied customer. As I stated in my initial complaint I strongly urge the Revdex.com to lower their rating. Again, I don't want them to go out of business or anything like that, but I don't want my friends or anyone to go through any experience like what I had with them. I hope they can learn from this experience.
many of the items that Bob mentioned were untrue. Below is a list of the statements that Bob listed that are untrue statements:1. We wanted a lower diamond on the band. It was agreed upon in person because of [redacted]'s position in a hospital. She would not have asked for a higher band. When I mentioned that they said this she was shocked because that is not what she said.2. We did not agree to do the ring in platinum. We agreed to get a quote, which Bob said he would do. After several weeks of not hearing anything I needed to follow up with him. Which you can see in the email he provided that he still provided a quote for white gold and platinum. So if we agreed to do it in platinum why would he provide a quote in white gold? 3. I only proceeded with the platinum because Bob's email clearly states that they were out of stock in white gold. That email is from 4/6/16.4. Bob never told me he would be at an industry related seminar in DC. In fact, this is the first time I've heard of that. When I came to the store on the 11th of April asking why I haven't heard back they said he was out of town and wouldn't be back until the following week. No one even then mentioned where he was, just that he was out of town. 5. I had the means to pay for it. If I didn't how would I have purchased the $3,000 wedding band two months later? When Michelle presented the financing option with no monthly payment and as a loan I accepted. Why wouldn't I keep more money in mutual funds or savings accounts and gain interest off of it. That is just smart analytical financing. Unfortunately, she was wrong in her presentation. I wish I would have read everything fully, but when you trust someone...6. I was late on my first payment, yes absolutely. What they don't know (and quite frankly I don't know how they could find out that information of me being late) is that Synchrony was aware that I would be late because of, as Bob would call it in his email, "snafu". The late payment was immediately taken off my record and has not appeared on my credit report.7. Screaming? Upset, yes absolutely. But screaming? That never happened. I'm sure they have tapes and potentially audio recordings of their jewelry store. You could take a look at the tapes and see if screaming occurred.8. I never requested the ring be free. That is a farce. The ring is $7,500; to ask for something that expensive be free, completely unrealistic. Did I ask to have a discount, you better believe it. But free!?!? Never occurred.9. CAD sketches? Really? When did they send those? I didn't receive them. Who did they send them too. I hope the Revdex.com asks to see those emails that they send with a CAD sketch. I'd love to see them too. Things I'm curious about that they didn't respond to:1. Why did the quote take so long? When he said it would take 2-4 weeks to create the ring, why did he wait so long to follow up?2. If he was going out of town to DC for a conference. Why didn't he call me back on that Friday like he agreed to. Or let one of his other employees know?3. Why did Michelle submit the loan for $4,000 instead of the approximately $1,400?4. Not really a question, just a statement on this one. How did the owner of a company not know that they were working with a Credit Card company?As you can see there are nine inaccuracies with their report and three major questions they didn't answer and one statement. Several of the inaccuracies are verbal items that are he said vs. she said. Unfortunately impossible to prove. However, several are ones that can be proven as inaccurate. For instance the CAD sketches, the screaming, and the ring being in platinum instead of white gold. Bob is accurate in that we will never recommend them to anyone. We are not a satisfied customer. As I stated in my initial complaint I strongly urge the Revdex.com to lower their rating. Again, I don't want them to go out of business or anything like that, but I don't want my friends or anyone to go through any experience like what I had with them. I hope they can learn from this experience.
Attached is the document that was presented to and signed by Mr. [redacted]. Please let me know if there is any further information you might need.