Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received the response the business wrote and now I am more upset to begin withEither way in my age I have come to realize that you cannot find many honest people in this worldGod knows who was write and wrong in this situation and will deal with it better than anyone else couldI pray that this incident does not happen to another family, and I hope somewhere down the road they will change the way the conduct business to help others instead of trying to get over on them
I regret that this did not resolve anything and this can happen to someone else in the future
I appreciate the time and effort you put forth in an effort to help me bring issues with this company to light
Regards,
*** ***
June 29,
Revdex.com
Moorefield Park Suite 300 Richmond, VA
RE: *** - *** *** *** ***
TO WHOM IT MAY CONCERN:
In reference to the above claim it is my understanding you have copies of the three
tickets detailing the work we did. Please note the time frame, LEFT and RIGHT, and the fact we are working with a nineteen year old vehicle. Most of the moving parts are still original.
On March 13, 2014, we replaced a LEFT REAR EMERGENCY BRAKE CABLE along with other repairs listed on the ticket in order for the car to pass inspection. These
repairs would not have effected the later malfunction of the brakes on RIGHT SIDE.
In mid May while the *** were on vacation, the RIGHT rear wheel cylinder blew a seal and coated the brake shoes with fluid causing a momentary loss of brakes Applying the emergency brake would not have caused this problem. Quoting the *** note, "Our tire locked up so we had to make some adjustments to make it home".
It was obvious the wheel was removed, the brake drum removed, the shoes were pried off, the wheel cylinder removed and the brake line was pinched to avoid more fluid leakage. This is a complicated adjustment. It would be difficult for an inexperienced person of have done this. The damage to the brake backing plate had to be obvious immediately.
After TTC made necessary repairs including straightening the backing plate, we test drove the vehicle and everything was working properly. We would never allow a custmer to leave our property with an ABS light on or the brakes in an unsafe condition without discussing it with the customer
On June 5, 2014, the vehicle came back. We found a spring rubbing the backing plate, a bad brake light switch, third brake light bulb out and the ABS light was back on. The cost of parts is $no cost for labor. This caused an immediate argument so we reduced the price to $ This was still unacceptable to *** *** so he left with no further repairs and an unsafe vehicle.
Our manager at TTC is a very strong Christian and is known for his high principles and going the extra mile for our customers. However, when *** *** started pounding on the counter our manager thought it best to walk away If this is construed as being rude we apoligize
We have been in business for forty-eight years and our mission has always been to please our customers in every way. It is always a disapointment when someone
walks away dissatisfied. Our objective always is to meet in the middle when there is a disagreement. In order for this to work the customer must do their part also
Please check tickets included with the claim form. If you find anything we did wrong, we will gladly refund that amount. If parts are involved, we require the old parts
Thank you for your help in this matter
Sincerely,
*** ** ***
***
*** *** *** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received the response the business wrote and now I am more upset to begin withEither way in my age I have come to realize that you cannot find many honest people in this worldGod knows who was write and wrong in this situation and will deal with it better than anyone else couldI pray that this incident does not happen to another family, and I hope somewhere down the road they will change the way the conduct business to help others instead of trying to get over on them
I regret that this did not resolve anything and this can happen to someone else in the future
I appreciate the time and effort you put forth in an effort to help me bring issues with this company to light
Regards,
*** ***
June 29,
Revdex.com
Moorefield Park Suite 300 Richmond, VA
RE: *** - *** *** *** ***
TO WHOM IT MAY CONCERN:
In reference to the above claim it is my understanding you have copies of the three
tickets detailing the work we did. Please note the time frame, LEFT and RIGHT, and the fact we are working with a nineteen year old vehicle. Most of the moving parts are still original.
On March 13, 2014, we replaced a LEFT REAR EMERGENCY BRAKE CABLE along with other repairs listed on the ticket in order for the car to pass inspection. These
repairs would not have effected the later malfunction of the brakes on RIGHT SIDE.
In mid May while the *** were on vacation, the RIGHT rear wheel cylinder blew a seal and coated the brake shoes with fluid causing a momentary loss of brakes Applying the emergency brake would not have caused this problem. Quoting the *** note, "Our tire locked up so we had to make some adjustments to make it home".
It was obvious the wheel was removed, the brake drum removed, the shoes were pried off, the wheel cylinder removed and the brake line was pinched to avoid more fluid leakage. This is a complicated adjustment. It would be difficult for an inexperienced person of have done this. The damage to the brake backing plate had to be obvious immediately.
After TTC made necessary repairs including straightening the backing plate, we test drove the vehicle and everything was working properly. We would never allow a custmer to leave our property with an ABS light on or the brakes in an unsafe condition without discussing it with the customer
On June 5, 2014, the vehicle came back. We found a spring rubbing the backing plate, a bad brake light switch, third brake light bulb out and the ABS light was back on. The cost of parts is $no cost for labor. This caused an immediate argument so we reduced the price to $ This was still unacceptable to *** *** so he left with no further repairs and an unsafe vehicle.
Our manager at TTC is a very strong Christian and is known for his high principles and going the extra mile for our customers. However, when *** *** started pounding on the counter our manager thought it best to walk away If this is construed as being rude we apoligize
We have been in business for forty-eight years and our mission has always been to please our customers in every way. It is always a disapointment when someone
walks away dissatisfied. Our objective always is to meet in the middle when there is a disagreement. In order for this to work the customer must do their part also
Please check tickets included with the claim form. If you find anything we did wrong, we will gladly refund that amount. If parts are involved, we require the old parts
Thank you for your help in this matter
Sincerely,
*** ** ***
***
*** *** *** ***