They booked a room through [redacted] knowing that it was non-refundable on Aug 6th for Aug 17 - 20. They called me to cancel on Aug. 13th and I just told them that their reservation was non-refundable. I said that if I could re-rent it that I wouldn't charge them but that it was...
unlikely since I still had availability for those dates. They said that their Mom was going to come to their house to watch their dogs and now she can't. They can either find someone else or take them to a kennel. I have 20 units and 16 of them are different so it is hard to re-rent a particular unit for particular days last minute... that is why we have non-refundable rooms. No one wants to lose money . I can't afford to hold rooms for people that aren't going to pay for them. These people have left terrible reviews on every website that they could find telling them that I was heartless. I am not heartless... I just can't afford to refund everyone that wants to cancel. Whenever the forecast has rain in it... people call with excuses to cancel. Since I don't give refunds... they come anyway and most of the time the weather is beautiful.
We do have a strict No Refund Policy as do all the motels in Lake George that we know of. We, unlike most motels ... have one of a kind rooms and can not re- rent that exact room last minute. Mr. [redacted] reserved his log cabin knowing of our cancellation policy through booking.com....
We re sorry that his mother is ill and that he can't find time to come back to use the credit that we graciously offered him even though we did not have to. We were being kind to let him do that. He was pleased that we offered him that when he came to the office to tell us that he needed to leave.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] I'm sorry but I have been coming to Lake George for over 30 years and your not the only place to offer the rooms that you have On Rt 9n they are very common example [redacted] But when people have a legitimate family emergency and have to cancel or leave to keep there money is just not right at all I'm sorry, life happens and sometimes it can't be avoided and to say sorry I'm keeping your money on top of what the problem maybe,isn't the right the the right thing to do. I will not come back and stay there as I have zero desire to stay somewhere where a person is treated like this I haven't done what other people have done and go on the internet and bash your business or anything like that I have tried to be decent about this and was even willing to split the difference with you but you cannot say that after 45 mins and having a family emergency come up keeping 304.00 is right
They booked a room through [redacted] knowing that it was non-refundable on Aug 6th for Aug 17 - 20. They called me to cancel on Aug. 13th and I just told them that their reservation was non-refundable. I said that if I could re-rent it that I wouldn't charge them but that it was...
unlikely since I still had availability for those dates. They said that their Mom was going to come to their house to watch their dogs and now she can't. They can either find someone else or take them to a kennel. I have 20 units and 16 of them are different so it is hard to re-rent a particular unit for particular days last minute... that is why we have non-refundable rooms. No one wants to lose money . I can't afford to hold rooms for people that aren't going to pay for them. These people have left terrible reviews on every website that they could find telling them that I was heartless. I am not heartless... I just can't afford to refund everyone that wants to cancel. Whenever the forecast has rain in it... people call with excuses to cancel. Since I don't give refunds... they come anyway and most of the time the weather is beautiful.
We do have a strict No Refund Policy as do all the motels in Lake George that we know of. We, unlike most motels ... have one of a kind rooms and can not re- rent that exact room last minute. Mr. [redacted] reserved his log cabin knowing of our cancellation policy through booking.com....
We re sorry that his mother is ill and that he can't find time to come back to use the credit that we graciously offered him even though we did not have to. We were being kind to let him do that. He was pleased that we offered him that when he came to the office to tell us that he needed to leave.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] I'm sorry but I have been coming to Lake George for over 30 years and your not the only place to offer the rooms that you have On Rt 9n they are very common example [redacted] But when people have a legitimate family emergency and have to cancel or leave to keep there money is just not right at all I'm sorry, life happens and sometimes it can't be avoided and to say sorry I'm keeping your money on top of what the problem maybe,isn't the right the the right thing to do. I will not come back and stay there as I have zero desire to stay somewhere where a person is treated like this I haven't done what other people have done and go on the internet and bash your business or anything like that I have tried to be decent about this and was even willing to split the difference with you but you cannot say that after 45 mins and having a family emergency come up keeping 304.00 is right