Cramer's Towing

February  4, 2016Dear [redacted]: I am writing this letter in response to the absurd accusations you have received from [redacted], regarding our tow service that was provided to him Tuesday, January 19, 2016First, [redacted] states in his complaint that the "truck guy" took advantage...

of him, and, he was in a "reg car." Our driver, Joseph E** happens to be related to [redacted].  In addition, Mr. E** does not even own a vehicle of his own.  [redacted] called Mr. E** and told him that he was in a car accident and he wanted him to tow his vehicle.  Mr. E** phone  me and asked if he could tow [redacted]'s car, and that he had full coverage insurance.  I agreed to the tow.  [redacted] authorized my driver to tow his vehicle. Three hours after the tow service had been completed, [redacted] phoned me to request pickup of the vehicle.  I stated there was a tow charge still owed.  My company does not accept [redacted].  I have not heard anything else from [redacted] since that phone call. I attached a copy of the tow invoice that breaks down the charges.  I am also attaching a copy of the letter I received from [redacted].  I am unsure the order of the letter since the pages are not numbered, as well as, the letter being confusing to read and understand.  (Clearly no disrespect) Until receiving [redacted]'s letter in the mail, he as in NO WAY, contacted me regarding his vehicle.  All [redacted] needed to do was call me and ask whatever questions he had/has.  There was no need for him to contact the Revdex.com, or write the letter to me.  He should have called me FIRST, and I absolutely would have negotiated with him the charges for the tow service.  Respectfully submitted, Robert C. Owner